Recent Reviews from AutoNation Toyota Winter Park

My original post was deleted so I'll post again. Acknowledge your awful service instead of deleting it Autonation Toyota of Winter Park. My husband leased a Toyota Tacoma from this dealership in 2015. Everything was fine until he went to turn this truck back into the same dealership. He had not planned to turn it in that day he was simply looking at a used truck that he saw online. While he was looking a salesman talked to him and told him that he could turn in his truck that day and leave with the Dodge that he was looking at. The salesman then told him that everything looked good on his Tacoma and that it only had "normal wear and tear." He left that day with the Dodge. A few weeks later I received a bill for over $800 for "damages" to the Tacoma. We were aware that there was a small dent in the back of the truck so no problem there. There is an issue with the "tire damage" that we were charged with. Again when we turned in the truck we were told nothing about tire damage and if we were we would have replaced them ourselves. I called the dealership to speak to the General Manager. Left him multiple messages with no returned call so my husband went to speak to him face to face. He of course was not there so he was directed to the sales manager. This person also had nothing to say other than trying to place the blame on staff, that Southeast Toyota Finance was to blame and we needed to call them to discuss the bill. I called again and left another message for the General Manager who passed my voicemail off to a very kind man named Adam. I explained the situation to Adam and he said he was going to dig deeper into it and someone would call me back. Erkan then called me back and it really went downhill from there. He kept saying this isn't our fault, we have nothing to do with this, and if you had bought another Toyota you wouldn't be having this problem. Needless to say DO NOT BUY A CAR FROM THIS DEALERSHIP. Their customer service is awful, their management is a joke, and everyone there needs to be trained on how to speak to customers.

Reagan Spencer Jul 11, 2019

My husband leased a Toyota Tacoma from this dealership in 2015. Everything was fine until he went to turn this truck back into the same dealership. He had not planned to turn it in that day he was simply looking at a used truck that he saw online. While he was looking a salesman talked to him and told him that he could turn in his truck that day and leave with the Dodge that he was looking at. The salesman then told him that everything looked good on his Tacoma for turn in and that it only had "normal wear and tear." He left that day with the Dodge. A few weeks later I received a bill for over $800 for "damages" to the Tacoma. We were aware that there was a small dent in the back of the truck so no problem there. There is an issue with the "tire damage" that we were charged with. Again when we turned in the truck we were told nothing about tire damage and if we were we would have replaced them ourselves. I called the dealership to speak to the General Manager. Left him multiple messages with no returned call so my husband went to speak to him face to face. He of course was not there so he was directed to the sales manager. This person also had nothing to say other than trying to place the blame on staff, that Southeast Toyota Finance was to blame and we needed to call them to discuss the bill. I called again and left another message for the General Manager who passed my voicemail off to a very kind man named Adam. I explained the situation to Adam and he said he was going to dig deeper into it and someone would call me back. Erkan then called me back and it really went downhill from there. He kept saying this isn't our fault, we have nothing to do with this, and if you had bought another Toyota you wouldn't be having this problem. Needless to say DO NOT BUY A CAR FROM THIS DEALERSHIP. Their customer service is awful, their management is a joke, and everyone there needs to be trained on how to speak to customers. Maybe the General Manager should spend some time at work and get this dealership under control.

Reagan Spencer Jul 10, 2019

My experience buying a used car at auto nation toyota has been amazing. I had reserved a car on their website to test drive that had shown up on their site very quickly. I got to the dealership to try it out only to find out that when they get in new cars they have to send them off to be detailed and inspected but they put them on their website to sell quickly. This bummed me out but my sales person Austin Maddox took care of me. He found me a toyota corolla that was actually a few years newer that was only a little more expensive and was actually a certified pre-owned vehicle! I didn’t feel up-charged and I felt like he was trying to get us THE vehicle I was looking for. It did take a little waiting for him to find a car that was within my price range but it was totally worth the wait. The car was in perfect condition with the exception of a hub cap that was scraped by the previous owner who must have gotten too close to a curb when parking. Austin set up a service appointment to have it replaced and to get a second key for free. I had a question regarding an issue with my loan information and texted Austin’s phone number on his card as he suggested if I needed any help. He helped get me sat down with the financial manager that did my paperwork to make sure everything was ok and they answered all my questions and did so during my service appointment. Prior to my service appointment I realized my car didn’t come with floormats and I asked Austin to see what he could do. When I came in for my appointment he also took the time to walk out with an umbrella in the pouring rain to get me a set of floormats from another car to put in my car. The service appointment took longer than desired (1.5 hours for a hub cap and a key!) but I was otherwise satisfied. I was blown away with the lengths that Austin went to to take care of my needs for everything involving my new car. If you are looking for a good, reliable toyota I would go to Autonation toyota and if you can make sure Austin Maddox takes care of you

Landon Francis Jun 14, 2019

My purchase from this location has been a complete nightmare. The day I pulled the vehicle off the lot the vehicle began having problems and the heater core fluid started pouring out. *UPDATE* I found the smell that toyota sold me the truck with. Everytime it rains the vehicle fills up with water but I can't find the leak. The floor is sloshy and soaked. My vehicle was down for a while but Toyota was nice enough to fix the repair for free. A few weeks later the vehicle is now pouring out coolant from the water pump. Toyota was nice enough to give me a good deal on installing the water pump. However now the body cab is making a terrible screeching noise directly after taking the vehicle in for service. The cab making noise is a sign of bad cab bushings which I checked and the bushings are in great condition the second reason is by lifting the car by the cab or driving the car erratically. I do not drive my truck erratically and I couldn't possibly drive my car with the vehichle being at Toyota. (Besides Toyota sold me the truck with destroyed ball joints I have no choice but to baby the truck) I have driven less than a thousand miles because the vehicle has been so problematic I was forced originally to use my 93 ranger which runs and drives better by a long shot. I suppose now is the time to wipe my hands clean and deal no more with Toyota due to the fact that they are such amateurs at dealing with vehicles. You guys can't even check all the fluids when you sold it to me. Toyota sold me a truck with less than half capacity of transmission fluid, less than half capacity of gear fluid, and heavier weight engine oil which is something you only do for older vehicles with large oil pumps. Originally I assumed the only problems we're speakers not working, the rear brake lights not working, and bad U-joints but boy was I wrong. This vehicle has so many problems it's like a cancer. (Pink license plate makes sense now) I've had to change all 3 fluids, buy new shocks, new U-Joints, New water pump, 2 months worth of coolant that spews out and thank God Toyota paid for the damaged heater core ($50 part). Next time I'll take my chances with Craigslist it's been far more successful.

Wes Jun 13, 2019

I came to this dealer from South Carolina to purchase a BMW they had for sale. Manny the sales associate we spoke to prior to makes a 7 1/2 hour trip to see the car was very receptive and explained the sale process with AutoNation. We were 6 hours into the trip and I’m the small print of the add my wife saw that there was a $700.00 dealer fee that was never explained to us by Manny when he spoke to us about the process. We brought the vehicle and paid the fees. Then we sat down with Jose to finish the paperwork for the car. Since we were out of state we were issued a temp plate in Florida. Then we asked for the title so we could register the car. We were advised that they could not give us the title and had to send it to our local DMV office. They also advised us that SC DMV would contact us then we would have to pay the sales tax to them and we could register the car. I asked how long that would take, Jose said it would be sent out by the beginning of the next week. He further stated that if we did not hear anything from f DMV in to weeks to call the dealership. At that time we paid for the car cash and no financing at all. When registering a different vehicle we asked DMV if they received anything from the deal and they said that all of that would have to be sent to the main DMV office not the local. We then emailed Manny and got a response stating he will lol into it. Never heard back. Then we tried to text him to make contact for an update. No responses. We never heard back from the DMV and I called because the temp. tag is going to be running out in a week. I spoke to a lady that deals with the titles at the dealership. I explained things to her and she said I can routinely take over thirty days to get sent out. If needed they could send me a new temp. tag. I inquired if that would cost me anything because for the first tag I was charged around $150.00. She said no because that fee covers 2 temp. tags. I then asked I she could look into my file so I could get an update. She told me that the tracking is saying that I would be to them tomorrow morning. I explained to her what the DMV told me and then she said that I would have to call DMV and figure out where it would have to be sent and any other information they would need to know. At this point I got upset that I had paid a $700.00 dealer fee to cover their costs and being told that I have to do something the dealers leg work to make sure everything gets done. After I got upset she then says when it comes in she could call the DMV. I asked why she didn’t say that and told me to make the calls and get the information for her. Her response was that since I spoke to DMV I started to process I should finish it and I questioned that response and her response now was I you want it expedited then I can make all of the calls. I did not understand that because she was telling the title was goin to be there tomorrow morning so I don’t know how me making calls was going to speed anything up. I asked to speak to the general manager and was transferred. I was supplied to he answered the phone. He was very receptive and said that he would personally look in to the situation, verified my contact information and said he would call me back in 15 minutes. I was hoping this experience was going to turn around. After almost 1 hour and 25 minutes since the general manager said he would call back in 15 minutes I called the dealer again. I spoke to the receptionist and asked to speak with the general manager again and I was transferred. It went to voice mail and the voice mail message did not have completed message. “You have reached _____________ please leave a message”. I found it odd that the general manager did not have a voice mail stating his title or name, so I called back to make sure I did not get transferred somewhere by mistake. When I spoke to the receptionist and asked this I was lectured that she has worked there for 23 years and knows how to transfer a phone. I told her I don’t need to be lectured I was just trying to make sure that I was not transferred by accident to a wrong extension. I never would think that a general manager would have a blank voice mail message because that is not very professional. Then I got lectured how professional the manager was and it was wrong for me to imply he was not. The general manager called me back quickly after getting off of the phone. When on the phone I started with telling him what happened with the receptionist because I was upset. He did not care I hen said I was upset that he did not call me back when he said because I was waiting. His response was I’m on the phone now and I have a solution do you want to hear it. He was not going to listen to my issues so I let him talk. He then said that when they get the title he could send it to us or we could pay them the SC sales tax because we refused to pay the sales tax when we purchased the car (never happened we were told to pay it when we register the car) and they would send that to the main DMV office. Last option was that they could send the paperwork to the main SC DMV and we could go pay the sales tax to them to register the car. He told me on he last two options I would have to drive the 107 miles to the DMV to get it done since we refused to pay the sales tax to them. So now this is all my fault somehow. I asked him why didn’t they just give us the title the day we were when we asked for it, if they can just send it to us now. He said they can’t give us a title if there is a lien on it. I paid for the car in full with cash the day we purchased it so how is there a lien on it that prevented them from giving it to me. There was no answer provided. I told him to just send it to me and I’ll take care of it. I then asked to confirm that the title was going to be there tomorrow based on a tracking number I was told. He said I will send it once we get it. I asked is there a tracking number and is it supposed to get there tomorrow? He said I already answered that. My response was no you haven’t I just want to know if it is supposed to come in tomorrow as I was told. His response was I told you I will send it whenever it comes in. Again a non answer to a simple question. I would not trust this dealership at all. It’s all good when you are giving them money then they don’t do their job afterwards. I’m completely transparent, when I was not getting answers and in my opinion getting lied to, lectured and was talked to by three people in the dealership in a very unprofessional manner I did speak very stern (never offensive) ,would not accept answers that made no sense and when I was falsely blamed for the entire issue. The customer service was great while they were getting their money and is totally horrible afterwards. After writing this I wonder if I will ever get my title.

Aaron Weaver Sep 19, 2018

The experience I had at Autonation Toyota was absolutely amazing. I began on the website browsing for a vehicle and after submitting a request for information, I was contacted via email by Isaac from their internet department. The first thing I LOVED is he asked me what my preference is for contacting me, phone, email, or text. I said email is best, text secondary as I HATE talking on the phone. I scheduled to come see the vehicle the following evening and although Isaac wasnt there, another salesman picked up and did everything he could to assist us. He took us for a test drive and helped put in the initial finance application. The next day we got the expected call from finance and were given a couple options, at which point we decided to go visit the dealer again and test drive our options now that financing was available. I met Isaac at that point and he stayed with us every step of the way. In fact, our process was rather lengthy because we had just moved from WI to FL and our insurance wasnt yet transferred. It was a Saturday and State Farm couldnt get the transfer and addition of the new car done until Monday. I was perfectly content to just sign the paperwork and come back on Monday to finish things, but the entire team worked tirelessly to find a solution for me. Ultimately, it was determined I could receive coverage under my WI insurance and then get it all changed on Monday. I think what really stuck with me was the one on one attention we received. Typically I find the exact opposite in a bigger city in comparison to my hometown, but that was not the case here. These guys blew my hometown dealer out of the water in service. Despite the challenging circumstances of our insurance, I never once detected any kind of frustration from anyone involved in the transaction and I think that speaks volume given it was a Saturday night at that point. Isaac surprised me by offering to take the car to get a full tank of gas for me. While this used to be the standard with dealers, I have found thats not the case anymore so it was a nice surprise. The additional benefits of buying through them are also as well (service for a year and such). At my hometown dealer, I had purchased 3 vehicles from the same dealer and couldnt even get one free oil change on the third vehicle. Here, I get them free for a year! Overall, I couldnt be more satisfied. Everything from start to finish was spectacular and focused on what I was looking for and the team worked tirelessly to get us the vehicle we wanted!

WDWSLR85 Dec 26, 2016

Recent Reviews from AutoNation Toyota Winter Park

Cars.com

Edmunds

Facebook

Google+

New Inventory

Research

Shop By Model

Pre-Owned Inventory

Research

Featured Vehicles

Finance

Specials

Service

Research

Parts

Service Hours

Our Dealership

Ownership

Showroom Hours

Service & Parts Hours

Search our Inventory

Recent Reviews from AutoNation Toyota Winter Park

Cars.com

Edmunds

Facebook

Google+