Recent Reviews from AutoNation Toyota Winter Park

I went with my fiancé to buy a car. We specifically told them that we only wanted to go through two banks so we did not have too many hard inquiries on our credit due to we were in the process of purchasing a home. The dealer new this was important to us because we work really hard to get our credit up and if there was to many inquiries it would lower our score making harder for us to buy a home. They told us they would only turn it into two banks. They showed us a green paper with this written on it. The finance gentlemen did a hell of a job getting the job done We got the car. How ever they did Exactly what we told them not to do. They ran our Credit Through A number Of banks to get the sale not taking into consideration What we had stress to them. Then my Fiancé Calls up there upset and crying telling the finance guy That we are still receiving letters from different banks that they ran our credit through he told my fiancé that he is so sorry that someone went behind his back to get the job done. That he was told whatever had to be done to get the sale. So my fiancé calls up there to speak to the general manager and stressed to him what had happened and the green paper that we saw and signed telling them to only run the credit through two banks he basically called my fiancé a idiot and that no such letter exist. He insulted her to the point where she was crying hysterical in my driveway I was highly upset I was going to react on my first instinct but it's just better to leave things alone. now we are here with messed up credit and cannot purchase the home that we were looking forward to buying all because they wanted to make sure that they sold a car. We will make complaint to the Corporate office because the general manager wouldn't let her speak to his boss like if he's untouchable and it's not fair for him to insult a woman to make him feel more of a man. She is pregnant And I had all this plan out to get her this new car and home for our baby but now that's not going to happen because all someone was worrying about was selling a car. It's sad what a world we live in.

Cris Lasanta May 1, 2018

I don't usually ever write reviews (no matter how negative), however, I felt so compelled to make my voice heard about my experiences at this dealership. In the past, I have not had a positive experience at this AutoNation location, however, I thought I would give it another try as I am yet again in the market for a new car. I was informed that the past employee(s) who led to my first negative experience were no longer employed at this location, so I had high hopes of continuing my business here. However, my high hopes were quickly diminished within the first few minutes of my arrival. Immediately, the front desk receptionist was unapproachable and quickly dismissed my request to speak with an advisor. I had to ask multiple employees before I was helped. While I appreciated the aggressive efforts of the salesmen and finance team members to work a fair deal, I was not impressed with their hostile, pushy, and disrespectful behavior. I am aware that it is the job of a car salesmen to be assertive, quick, and push for the sale, but it is also expected of them to be courteous and respectful of their customers. I feel that the first step to car buying is to develop a warm and trusting relationship between the car salesmen and customer. After I was finally presented the financial information required for purchase of the car, my experience only seemed to worsen. Throughout the process, I felt very rushed and pressured to proceed with the sale, even without first knowing all of the facts. When I asked about specific fees and charges, I didn't receive a clear answer. It seemed that the employees were bothered and annoyed by my questions. While I understood the need to rush the sale so they could move on with other purchases, I also felt that it was inappropriate to rush a customer when deciding on such a significant purchase. Purchasing a car is a commitment which requires extensive thought and preparation. I had conducted a great deal of research about the different models as well as prices, so I was not ignorant on the topic. However, the sales/finance team treated me disrespectfully and responded rudely to my questions and concerns. Nearing the conclusion of my visit, the salesmen seemed irritated that I had postponed the sale to the following day. I can understand his frustration, however, I was deeply disturbed by his offensive and rude demeanor, remarks, and responses. When this obvious display of unacceptable customer service was taking place, no other employee or "manager" deemed it fit to step in and resolve the issue NOR apologize on behalf. I asked to speak to a manager, however, none of the employees were willing to help except for one after multiple times of me asking. I am disappointed that yet again, my expectations of this dealership were let down. I hope in the future, these sales/finance team members will work on their efforts of establishing a pleasant relationship with their customers as well as better customer service techniques.

A P Apr 8, 2018

Sadly, I had a very poor experience with the AutoNation sales team. The first time I showed up on the lot, I was approached by Dom while looking at the used Tacomas. He asked me exactly what I was looking for, seemed very nice and willing to help, and said he'd be sure to call me if any came in meeting those specs. Three weeks later, I was browsing their inventory online, and noticed a truck that fit my specs perfectly! I actually left work early and shot over there to take a look. It wasn't there. Another rep (I forgot his name) brought me inside to take a look at inventory. He told me that truck had been there a week but had just been sold. We went through the inventory system and couldn't find anything else at the time. He told me he'd give me a call if... and I said "Yeah I've heard that before, I don't think I'll be back." He asked what I meant and I explained the first part of the story. He asks me to hold on a moment and comes back with Dom. Dom asks me what I'm looking for. I explain the same things I explained the first time. He asked why the trucks they had in inventory didn't meet what I was looking for, and I told him what I didn't like about the available trucks (colors or mileage for the most part). He said "listen man, you have to meet us in the middle somewhere." This blew me away. I don't have to meet you anywhere in the middle. I'll meet you at the right truck. I didn't say this aloud as I just wanted to leave by this point. I shook hands with each of them and they assured me once more that I'd receive a call if any Tacomas came in meeting my specs. Fast forward to today. I've received my third canned email from Dom (no phone calls) with the exact same text. Subject says "Can I help you?" and the content is just a blurb about whether or not I found "the vehicle" I was looking for. There's nothing specific to me or the vehicle I told him I wanted, and I know this same response is sent to every name on his list. I emailed him back today giving him this story in short, and asking if he could put me in touch with a manager. I don't have any faith in him doing so, any more than I have faith he'll call me about a Tacoma, so I decided to leave this review. AutoNation, your sales staff should be working to sell cars. They shouldn't be putting in the bare minimum effort, sending canned responses, or guilt tripping clients for wanting a specific vehicle. Please take a closer look at the practices of your sales staff. This one interaction cost you > $20,000. I wonder how many more there have been.

Michael Wight Dec 22, 2017

I took my car recently to my mechanic for an oil change and scheduled maintenance. Back in May my 2007 Scion tc had something wrong with it's alternator belt and I took it in to this dealership after researching and finding some good reviews. After dropping off my car to get fixed. I met one of their salesmen, he asked if I was interested in trading the car. I was interested, but the salesmen wouldn't back down on selling me a brand new 2017 car when I wanted something more affordable. Since I couldn't afford anything that was above $7,000, I turned him down. I told him that I'm almost done with my car loan and that I didn't want to restart. I'm a college student with no parents. Therefore, I'd rather just ride my car until it dies. But he wouldn't let the matter go, I had to tell him multiple times that I just wanted my car instead. He then says and I quote, "You're really making my life hard right now." Anyways, after an hour, I finally got my car, paid the bill and left. I wasn't going to leave a bad review because the man was just trying to do his job. It was labor day weekend, there was a sale going on and he felt the pressure I get it. But that still doesn't excuse the fact that he started to give bad customer service the minute I had changed my mind. I get that it's frustrating and that he felt like his time was wasted, but I just didn't have the money. He wanted to sell me a newer car because he was going to get a lot more money that way. Needless to say, it wasn't pleasant. Upon leaving I noticed a rattling noise instantly and just thought nothing of it. But when I brought it to my mechanic a few months later. He told me that they had never screwed my heat shield back in and that they didn't secure my fuel lines (missing parts) so I had fuel leaks everywhere. My mechanic also told me that I was very lucky that nothing had happened to my car while I was driving it and that it was still driving. Because one of the pumps could've came out and that would've been a devastating problem. My car is older, but the miles on it is still under 90,000. So it has some life left. Luckily, my mechanic fixed everything and gave me new parts for free. Needless to say, I've been getting a lot of emails from this dealership to buy a new car/trade it in. I'm pissed, because I feel like my car was sabotaged. Make sure to have your car checked by your mechanic after you leave this place. This is especially devastating, after all the money that I had paid this dealership. I paid them for a new alternator belt, battery, and a new part since something was cracked or broken. I went to the dealership trusting that my car was in good hands and the staff was friendly. But it's not worth having your car potentially destroyed.

Savanah Harris Nov 5, 2017

Bueno por donde comenzar con esta gente! Resulta que yo compre mi primer carro con ellos en el 2015 un Toyota Corolla el cual me lo vendieron con sobreprecio y con unos intereses altísimos pero bueno pongamos de que no tuve una buena asesoría en el tema de comprar carro, luego en el 2016 hago un cambio del Toyota Corolla por Toyota Camry usado, el cual viene con todas las garantías habidas y por haber, viene certificado y cuando lo compro reviso y certifico el carfox donde sale que el carro nunca sufrió un golpe o averías importantes como para preocuparme, la cosa es que tiempo después mi esposa sufre un accidente por el lado izquierdo del carro y cuando lo llevamos al taller ellos nos dicen que efectivamente puede arreglar el lado del golpe pero que existen daños ocultos del carro en lado derecho , es decir sufrió un accidente del lado derecho el cual no supimos nunca ni nos dimos cuenta de ello, esto hace que al reparar el lado izquierdo no quede bien reparado por causa de los golpes ocultos del lado derecho y debe ser reparado lo cual yo como comprador me siento timado y engañado por la gente de toyota winter park al no revisar los carros que venden y hacer creer a la clientela de que la certificación que ellos dan da pie a entender de que estás comprando un carro como nuevo sin problemas algunos! Fui a hablar con ellos y me dice el gerente de carros usados que eso no es problema de ellos y que ellos solamente revisan el carro por Encinitas y no es culpa de ellos que allá tenido esos daños ocultos, en este caso quien responde por mi problema si yo al comprar el carro confío en que todo está bien por qué creí en la palabra del dealer y de la persona que a la final efectuó la venta!!! Amigos latinos no compren sus carros aquí por que son personas deshonestas que venden carros por solo ganar dinero sin importar que se esta llevando el cliente. SON UNOS ESTAFADORES Y JUEGAN CON LA BUENA VOLUNTAD DE SUS CLIENTES

Rafael Gimenez Oct 26, 2017

(ESTAFADORES)De la parte de carros usados son unos estafadores Resulta que yo compre mi primer carro con ellos en el 2015 un Toyota Corolla el cual me lo vendieron con sobreprecio y con unos intereses altísimos pero bueno pongamos de que no tuve una buena asesoría en el tema de comprar carro, luego en el 2016 hago un cambio del Toyota Corolla por Toyota Camry usado, el cual viene con todas las garantías habidas y por haber, viene certificado y cuando lo compro reviso y certifico el carfox donde sale que el carro nunca sufrió un golpe o averías importantes como para preocuparme, la cosa es que tiempo después mi esposa sufre un accidente por el lado izquierdo del carro y cuando lo llevamos al taller ellos nos dicen que efectivamente puede arreglar el lado del golpe pero que existen daños ocultos del carro en lado derecho , es decir sufrió un accidente del lado derecho el cual no supimos nunca ni nos dimos cuenta de ello, esto hace que al reparar el lado izquierdo no quede bien reparado por causa de los golpes ocultos del lado derecho y debe ser reparado lo cual yo como comprador me siento timado y engañado por la gente de toyota winter park al no revisar los carros que venden y hacer creer a la clientela de que la certificación que ellos dan da pie a entender de que estás comprando un carro como nuevo sin problemas algunos! Fui a hablar con ellos y me dice el gerente de carros usados que eso no es problema de ellos y que ellos solamente revisan el carro por Encinitas y no es culpa de ellos que allá tenido esos daños ocultos, en este caso quien responde por mi problema si yo al comprar el carro confío en que todo está bien por qué creí en la palabra del dealer y de la persona que a la final efectuó la venta!!! Amigos latinos no compren sus carros aquí por que son personas deshonestas que venden carros por solo ganar dinero sin importar que se esta llevando el cliente. SON UNOS ESTAFADORES Y JUEGAN CON LA BUENA VOLUNTAD DE SUS CLIENTES

Rafael Angel Gimenez Cordero Oct 26, 2017

I wouldn't recommend anyone purchasing a Used Vehicle from this dealership, the customer service is absolutely atrocious. My Husband and I recently purchased a 2015 Fiat Abarth from AutoNation Toyota, while our salesperson Sergio was so personable and kind, he was the only one. We went to look at the vehicle on Saturday evening, while we were interested we still wanted to compare other options. Unfortunately we weren't able to put a deposit down because it wasn't a new car, so we just took our chances the next day. Luckily the next day it was still available and we went to purchase it. Issue 1 - Price and Payment: There is apparently no negotiations on Used Vehicles, but they added so many fees tacking on an extra $2k to the sales price. So we weren't planning on Financing and wanted to use our Rewards Credit Card for the total purchase, we were told by the Sales Manager - Derrick, that can't happen and the limit is $5k, oh well so much for our points. I've never heard of not being able to purchase something on a credit card if there was no issues with the credit limit. That was our first red flag, Derrick's curt attitude. We were able to negotiate them removing a scratch from the bumper at no additional cost, still waiting to hear back about that. Then we waited for about 2 hours for a member of the Finance team to process us at no point during this time we were offered water or any snacks. After another hour with the Finance Team Member, we were able to collect our vehicle and drive off the lot. So 4 1/2 hours spent in the dealership and we weren't financing and paid out of pocket and weren't able to use our preferred method of payment. Issue 2 - Car Inspection Incomplete: While our salesperson did follow up the next day about our purchase, which was appreciated. When my Husband completed an inspection of the vehicle, he's a trained a mechanic..this was his findings: - Low Brake Fluid - Front Brake Pads were Worn - Low Coolant - Low Rear Tire Tread (Worn)/Dry Rotting on Edges, the tires were 5 years old and the vehicle is 3 years old Issue 3 - Service Department: While we did contact our sales person Sergio, he told us he would be getting in contact with Erkan the Used Car Sales Manager. We didn't hear from anyone on Tuesday. My Husband called on Wednesday and still didn't hear back. Thursday afternoon, I called continuously until someone was able to speak with my Husband. It was only after threatening to return the vehicle did we hear back from someone. One of the Sales Manager was very rude to him on the phone, in which we later realized was Derrick, well of course. We were told to take in the vehicle and they would look over our concerns. We brought the vehicle on Labor Day to find that the Service Department was closed, had to leave it there overnight. My Husband walked thru with Erkan the issues and we were under the assumption it would be addressed. Issue 4 - Terrible Customer Service: I called first thing on Tuesday morning and spoke with a Service Representative - Corey at 7:06 am, he told me he would be calling by 8am for an update. No such call was received. I had to call 2 more times before anyone reached back out. My Husband was later told by Erkan, the vehicle comes as is and they wouldn't changing the tires or the brakes that would amount to maybe $150. At this point, we're beyond irate. Summary - They did a piss poor inspection, they weren't flexible on the price despite the mechanical oversights. They have terrible customer service and do not value their customers. This was the first and last time they will receive our business. We've had better customer service on Craigslist.

Nadia White Sep 7, 2017

Seguem comentários primeiramente em português e mais abaixo em inglês. Follow comments first in Portuguese and below in English. Após concluída a compra de meu Toyota Corolla 2017 na AutoNation de Winter Park, com o vendedor brasileiro Cristiano Paiva, no dia 15 de março de 2017, escrevi uma avaliação equivocada na qual eu dizia que minha experiência foi satisfatória. Porém, neste momento estou sendo obrigado a editar meus comentários, pois mais tarde descobri que lamentavelmente na verdade este vendedor tentou me enganar, conforme passo a esclarecer abaixo, primeiramente num texto em português, a fim de que os brasileiros e latinos possam ficar espertos, e logo abaixo num texto em inglês, para que os americanos e de outras nacionalidades também tenham conhecimento. Na verdade, na época da compra já não me senti totalmente confortável em relação ao atendimento do meu conterrâneo brasileiro. Como tinha alguma coisa me incomodando, depois de uns 20 dias da compra do carro, fui analisar o contrato da compra e percebi que constava uma cobrança de uma espécie de garantia estendida (Service Contract) e uma espécie de seguro (GAP), as quais não havia acertado com o vendedor Cristiano durante a negociação. Ao contrário, durante a negociação ele me mostrou uma proposta com essas garantias e eu disse a ele que não queria nenhum desses gastos extras. Queria pagar somente pelo carro e queria somente as garantias já incluídas no valor do carro. Porém, mesmo ele sabendo deste detalhe, mais tarde, quando me trouxe a última proposta para fecharmos o negócio, trouxe uma folha que saiu do sistema financeiro da loja, e nesta folha continha somente o valor do carro e as taxas a serem pagas referente aos impostos. Acreditando nos valores das parcelas constantes na proposta que aparentemente era emitida por um sistema seguro e que não aceitava mudanças, fechei o negócio, acreditando na idoneidade da loja e principalmente acreditando na honestidade do vendedor brasileiro Cristiano Paiva. Como já mencionado, após aproximadamente 20 dias, ao analisar cuidadosamente o contrato, percebi que nele constava a cobrança indevida dessa garantia estendida (Service Contract) e dessa espécie de seguro (GAP). Desta forma, concluí imediatamente que na última proposta que me foi apresentada e que acabei fechando negócio, o vendedor Cristiano omitiu propositadamente o valor referente a essa garantia estendida (Service Contract) e essa espécie de seguro (GAP), porém, para minha surpresa e decepção, as parcelas que me foram apresentadas estavam calculadas com a previsão desse valor a mais. Vale ressaltar que me foram cobrados a mais um valor de $ 2,834.00 (dois mil oitocentos e trinta e quatro dólares) que é um valor significativo e que aumentam e muito o valor de cada parcela. Resumindo, o vendedor Cristiano Paiva jogou sujo, foi muito desonesto. Confiei plenamente nele, tanto que após nossa negociação acabei assinando o contrato sem ler, pois confiei no que havíamos conversado no momento da negociação, porém, infelizmente, talvez a fim de ganhar mais comissão, usou do artifício da mentira e da omissão, tentando enganar o comprador e por fim aumentando muito o valor final da compra. Ao perceber o que ele havia feito, procurei o financeiro da loja AutoNation e cancelei estes valores. Mas como o valor de cada parcela já estava acertado, não puderam diminuir este valor, mudando somente a quantidade final de parcelas, que diminuíram, pois o saldo devedor também diminuiu. Ao menos nessa ocasião do cancelamento foi tranquilo. Fui bem atendido pela Rebeca, que aparentemente se mostrou descontente pelo ocorrido. Portanto, os brasileiros devem tomar cuidado quando vão tentar fazer qualquer negócio em concessionárias nos Estados Unidos. Já conversei com muitas pessoas que vivem a muito tempo por aqui e todas dizem que esta é uma prática comum em todas as concessionárias de todas as marcas, com raríssimas exceções. Por fim, cuidado! Vendedor brasileiro não é sinônimo de bom atendimento. Muitas vezes eles aproveitam da sua fragilidade em estar em outro país e ao invés de ajudar e fazer um negócio justo e honesto com você, acabam te prejudicando mais ainda. After completing the purchase of my Toyota Corolla 2017 at AutoNation in Winter Park with Brazilian seller Cristiano Paiva, on March 15, 2017, I wrote a misvalidation in which I said that my experience was satisfactory. But at the moment I am obliged to edit my comments, as I later discovered that, unfortunately, this seller has actually tried to deceive me, as I will clarify below, first in a text in Portuguese, so that Brazilians and Latinos can be smart, and just below a text in English, so that the Americans and other nationalities also have knowledge. In fact, at the time of purchase I did not feel totally comfortable in relation to the care of my Brazilian compatriot. Since something was bothering me, after about 20 days of buying the car, I went to analyze the purchase contract and realized that it was a charge of a kind of extended warranty (Service Contract) and a kind of insurance (GAP), which had not agreed with the seller Cristiano during the negotiation. On the contrary, during the negotiation he showed me a proposal with these guarantees and I told him that I did not want any of those extra expenses. I wanted to pay only for the car and wanted only the guarantees already included in the value of the car. But even though he knew of that, later, when he brought me the latest proposal to close the deal, he brought a sheet that came out of the store's financial system, and on that page contained only the car's value and the fees to be paid for taxes. Believing in the values of the parcels contained in the proposal that apparently was issued by a secure system that did not accept changes, I closed the deal, believing in the suitability of the store and mainly believing in the honesty of the Brazilian seller Cristiano Paiva. As already mentioned, after approximately 20 days, when I carefully analyzed the contract, I noticed that it included the improper collection of this extended warranty (Service Contract) and that type of insurance (GAP). In this way, I immediately concluded that in the last proposal presented to me and that I ended up closing a deal, seller Cristiano purposely omitted the value of this extended warranty (Service Contract) and this type of insurance (GAP), however, to my surprise and disappointment, that were presented to me were calculated with the forecast of this extra amount. It is worth mentioning that I was charged another $ 2,834.00 (two thousand, eight hundred and thirty-four dollars) that is a significant value and that increase the value of each provision. In short, the seller Cristiano Paiva played dirty, was very dishonest. I fully trusted him, so much so that after our negotiation I signed the contract without reading, for I trusted what we had talked about at the time of the negotiation, but unfortunately, maybe in order to gain more commission, he used the trick of lies and omissions, buyer and ultimately increasing the final value of the purchase. Upon realizing what he had done, I looked for the financier of the AutoNation store and canceled these values. But as the value of each installment was already agreed, they could not reduce this amount, changing only the final amount of installments, which decreased, since the debit balance also decreased. At least on this occasion the cancellation was smooth. I was well taken care of by Rebeca, who apparently was displeased by the incident. Therefore, Brazilians should be careful when trying to do any dealership business in the United States. I have talked to many people who have lived here a long time and they all say that this is a common practice in all dealerships of all brands, with very few exceptions. Finally, be careful! Brazilian seller is not synonymous with good service. Often they take advantage of their fragility to be in another country and instead of helping and doing a fair and honest business with you, end up harming you even more.

Fábio Marquesini Rossignoli Mar 20, 2017

I decided to go with Toyota in Winter Park after shopping for tires. The gentleman told me that Toyota would match or beat any price. It's been awhile since I've used their services because to me, they are expensive and they try and get me to add on to my service all the time. But I thought for tires, I'll give them another chance. My sales person told me it would not take very long. I made an appointment. About an hour and 20 min later, my service advisor told me about 2 issues with my car that could be taken care of during my visit. I said no thank you I just want my tires replaced as I have to go to work. Another 10 or 15 minutes goes by and the service advisor comes to me and says we have a problem. What is it I said? He said that the tires that were ordered do not fit my car. He also said that he doesn't have the tires that I wanted in stock. I said okay just put my tires back on and order the tires and I'll come back. He said your tires are no longer usable there are so worn out that they cannot be balanced. He also told me that they broke the bead on my tires and that they could not be put back on my car. I have no idea what breaking the bead means, so I felt upset and stuck. They also told me that the tires that I do need in that particular brand will cost about $150 more. Why is that I said? I spoke to the gentleman that ordered my tires and gave him the numbers right off the tire. He said there was some kind of miscommunication and it was not the right size. A lot of discussion went on between me and the manager. I finally had to interrupt and tell him that I had to be at work in 25 minutes. He suggested that I take a car a loaner, and come back the next day and they would have the right tires but they would cost more money. I told him I would take the loaner, but I wanted one of my old tires to be put in the trunk of that car so I can go shopping around for more tires because I certainly had no intention of buying the ones they were going to order for me at a larger cost. I felt very helpless and uncomfortable about the whole thing. The manager went off somewhere and spoke to someone and came back and finally told me that they would order the tires and it would not cost me any more money. So I took the car that they lent me, and they called me back the next day to say that my tires have been replaced. I decided to brush it off and possibly get two rear tires in the future. I paid for my two tires and get into my car to drive away. When I got to my destination I realised that the tire lock was rattling in the tray next to me. On the floor were all of my contents from my glove box. Never in all the years I've been getting my car serviced from anywhere has anyone ever left such a mess on my floor board. That was the final straw. Now after speaking to a friend I find out that tires can be put back on even after breaking the bead. I am thoroughly disappointed with Toyota of Winter Park and I don't imagine that I will be going back there. The only reason I gave one star is because they finally gave me my two tires at the cost that they had quoted me originally.

Patty Mac Crago Feb 2, 2017

The experience I had at Autonation Toyota was absolutely amazing. I began on the website browsing for a vehicle and after submitting a request for information, I was contacted via email by Isaac from their internet department. The first thing I LOVED is he asked me what my preference is for contacting me, phone, email, or text. I said email is best, text secondary as I HATE talking on the phone. I scheduled to come see the vehicle the following evening and although Isaac wasnt there, another salesman picked up and did everything he could to assist us. He took us for a test drive and helped put in the initial finance application. The next day we got the expected call from finance and were given a couple options, at which point we decided to go visit the dealer again and test drive our options now that financing was available. I met Isaac at that point and he stayed with us every step of the way. In fact, our process was rather lengthy because we had just moved from WI to FL and our insurance wasnt yet transferred. It was a Saturday and State Farm couldnt get the transfer and addition of the new car done until Monday. I was perfectly content to just sign the paperwork and come back on Monday to finish things, but the entire team worked tirelessly to find a solution for me. Ultimately, it was determined I could receive coverage under my WI insurance and then get it all changed on Monday. I think what really stuck with me was the one on one attention we received. Typically I find the exact opposite in a bigger city in comparison to my hometown, but that was not the case here. These guys blew my hometown dealer out of the water in service. Despite the challenging circumstances of our insurance, I never once detected any kind of frustration from anyone involved in the transaction and I think that speaks volume given it was a Saturday night at that point. Isaac surprised me by offering to take the car to get a full tank of gas for me. While this used to be the standard with dealers, I have found thats not the case anymore so it was a nice surprise. The additional benefits of buying through them are also as well (service for a year and such). At my hometown dealer, I had purchased 3 vehicles from the same dealer and couldnt even get one free oil change on the third vehicle. Here, I get them free for a year! Overall, I couldnt be more satisfied. Everything from start to finish was spectacular and focused on what I was looking for and the team worked tirelessly to get us the vehicle we wanted!

WDWSLR85 Dec 26, 2016

If this is not the most frustrating journey ever. Came back (had an appointment) for the service and radio issue (ongoing for 3 months) and when I took over the car, I noticed that they probably did not change the oil!! The sticker was not changed, but why should I have to worry if it just the sticker that was not replaced. So I called back after few minutes and since it was few minutes over 7pm rep told me that the service has left for the day and that they will call me in the morning. Means, I would have to drive back AGAIN! The same service advisor. They did washed my car and did a nice job with the inside of the car, but the overall experience swiped away all the extra steps they were trying to do .... Had a very bad experience with the service department. Came in to replace the radio that was under factory warranty still. I was told that they have to order the part and will follow up with me once they get the part. After one month I called myself to follow up and phone rep told me that my service rep is off and will call me once he gets back. No call. Followed again after a week or two (was making sure that I do not call same day in the week) and guess what, my advisor was 'off' again. After 2 months since the first follow up I called again, I explained all the unsuccessful follow ups. The rep 'was truly sorry' as all reps are trained, however, they were trying to connect me with the parts department. The transfer failed so I was told again that they will leave a note and somebody will call me back. No call received in the following days. So, I called again and explain all and was finally transferred to the service department. I explained all the glitches and time frames to the service rep, he quickly checked with the parts dep. if the radio came in and explained to me that the part came in on time and because, I was not contacted!! (Imagine how often I called in) they had to send the part back, because the s. number or sth expires after some time if the radio is not installed and it had to be sent back. As you can assume, I had to schedule and come in again to repeat the procedure and once the radio comes in again, I could only hope they would call me. Pretty frustrating, and unprofessional. Delete review

Suzana Sep 23, 2016

Incredibly annoyed and flabbergasted right now. I have been waiting over 1.5 months for someone to call me back from AutoNation Toyota Winter Park regarding a recall in which they told me to NOT have anyone ride in the passenger's side (due to crystallization in the airbag from humidity). I called them 3 times with no answer and then finally got in touch with someone yesterday. At this point, they sent me an email to schedule an appointment, so I did. I made one for Thursday around 8am so I could take the shuttle to work. I get there and everything seemed fine- they said they'd get me the shuttle. I went to the waiting room, thinking everything was normal. The maintenance rep then came in about 10 minutes later, saying they CANNOT do the repair today because they still don't have the part in. This is EXACTLY what I heard weeks ago, so why would they try to schedule me in if they don't even have the part? (Answer: to either basically waste a huge amount of time and effort or to B&S me). I was annoyed but went to work. Right when I sit down at my desk, I get a call from a 407 number I don't recognize. When I pick it up, a representative from this dealership asks me that now, after my "recent service visit", if I was ready to upgrade my vehicle. Like, are you seriously kidding me. You have to be kidding me. I told her I wasn't even able to get my car serviced, so it was a complete waste of time to even go there. So she PROCEEDS to ask me again if I wanted to think about upgrading. I got super pissy at this point, saying that no, I am not- but if I was ready, I'd certainly not be getting one from this dealership. Maybe I wouldn't even get a Toyota. She snaps back, "Well, I don't work in the service department." So instead of being a calm customer service rep, she reacted like a child. I go, "I'll be going elsewhere when it comes time to get a new vehicle, thank you," and promptly hung up on her. Literally cannot believe they did this. This is not the first time they've stressed me out over a recall, had me drop off my car, and then tried to bait and switch me when they claimed they "didn't have the part yet." Not professional, and certainly not something you do to someone who's already paranoid when going into a dealership feeling cynical and impatient.

Emily Rebecca Misura Sep 22, 2016

Horrible customer service! My 2014 scion has had the same issue with the AC drain where it gets clogged and then drains into my car causing a flood 3 times now. This is a simple issue that should never happen if they blew out the drain with routine service appointments. I had used Autonatoin for my first routine maintenance and oil change in the spring of 2015. The leaking in my car began in July of 2015. The first time this issue happened I took my car to David Maus Toyota in Sanford because I also needed a repair for being rear-ended and this is where my insurance sent me. They fixed the issue and told me the flooding should never have happened and to take it back to Autonation and ask for additional repairs because of their negligence. I thought it was a simple mistake and regrettably did not take action after the first occurrence of the issue. After getting my routine service at Autonation in March 2016, I began to have the same issue with the flooding and took my car in on June 16, 2015. I was upset that issue was happening again and informed the service writer that this was the second time this had occured. I should mention that I am a 24 year-old woman. I later received a call letting me know that the manager wanted to buy my car! The dealership was attempt to con me into buying a new car from them. I informed them that the title was under my father's name and not mine, and they immediately lost interest in "buying my car." I felt as though I was picked out as an easy target to be manipulated because of my age and gender. So after that the "fixed my car" and sent me on my way. I knew at this point that I wanted to go to another dealership for future maintenance because of Autonation's poor maintenance checks and manipulation strategies. Well, on July 15, 2016 I noticed that the leaking had begun again. This was less than a month after the car was supposedly fixed. I was livid that this was now the third time I had a flood in my front seat. I go back to Autonation only because they needed to make this issue right and to voice my outrage at their service department. I brought my father, the title owner of the car who is a 60 year-old male, this time in hopes that he would be taken seriously since I had not been previously. The service Manager, Sal, was rude and unprofessional. He told me to stop yelling at him because that wasn't going to fix the car. He then accused me of leaving my windows down in the rain and that's where the water came from. I told him to look inside the car and you could see it dripping down. He said he had never seen the car before how was he supposed to know. Sal proceeded to communicate with my father, shake his hand, and ignore me. Again I was being discriminated against because of my gender and age. My car is still in the process of being fixed. I want to warn all potential clients of the terrible customer service you will recieve at Autonation Toyota Winter Park, especially if you are a young female.

Margaret H Jul 18, 2016

I'm not writing this review because the dealership and I were unable to reach an agreement on a deal. I understand that their job is to make money and my job is to save money. I'm writing this because of how rude and unprofessional the finance manager was to me. That being said, yesterday I was at this location haggling on a used car. The salesman and internet manager i was dealing with were very nice and professional and just doing their jobs even though it was the typical three hour runaround. When it came time to asses my trade-in, the number they gave me was much lower than expected. Eventually, in order for them to offer me a reasonable price, they wanted a commitment to buying the car that day. I felt pressured and uncomfortable and wanted time to think it over which seemed absurdly unusual to them. However, I left and came back today and was in a position fully ready to buy the car if we could get near the numbers we were yesterday. The recent manager wasn't there but some arrogant alphamale finance manager was who I dealt with. Basically, the guy didn't like the KBB numbers that I brought them (even though they wanted evidence of how I got my trade-in numbers yesterday). I was using those as a rough baseline but naturally to him KBB is useless, even though he kept referencing KBB when addressing the car he was selling me. I was sitting at the table while he was literally standing up, raising his voice, while talking down to me. He talked about his BMW and had the standard "you should listen to me because I'm louder than you and go to Gold's gym persona." Welp, congrats tough guy, you lost a buyer ready to buy the car and earned a 1 star review. I'm sure they're not all like him but this place is about as explicit of a traditional car dealership as it gets. He could've just said, "look man, I'm really sorry but this is best I can do." I would've said no worries and been on my way. But when I asked if there was anything else he could do, he just said "no", didn't shake my hand, and walked away. EDIT: thanks for the generic response that everyone else got, that was really helpful.

Taylor Benton Jun 17, 2016

I came the week before for a test ride and had already done some paperwork such as credit application. This time around, I anticipated a long wait when I went to purchase the new vehicle, so I brought a small cooler in my car with snacks and drinks. Turns out they have snacks and drinks available, but I'm glad I came prepared. I anticipated perhaps a 3 hour process, but mine was 6 hours. I actually ended up leaving, getting lunch out in a restaurant, and then returning to finish the process. I didn't enjoy what appeared to be unsupervised children running around playing and yelling. The bathrooms were clean and stocked, which is appreciated. Our salesperson could speak our language but not as well as we did, which made a few situations challenging, as I don't believe he understood what we were asking for. However, he made much effort to get his supervisors and others to assist him, to assist us, so I do give him an A for effort. He actually seemed to care as well; he really wanted to do a good job. By the time I actually got in my vehicle to drive away, I was tired and just wanted to get home and go to bed. I wasn't even in the mood to go driving around in it. I did the walk-around and didn't notice any scratches or anything, but I was wearing sunglasses, I was tired and in a hurry at that point, and there was an awful glare in some areas. So I didn't see that inside the driver door was a scratch at least a foot long and there were some food crumbs (which I had pointed out before the vehicle went to be cleaned) still remaining. Fortunately, I just flicked the crumbs out and it's a done deal. Still not happy with the scratch, but it is subtle. The vehicle, on the other hand, more than exceeds all my expectations. The ride is so smooth, I feel so safe, and I feel like I have all the luxuries. I am very happy that I purchased this vehicle. I feel like the finance department did everything in their power to get me the best deal and I am very happy with the final results.

busynurse8913 Feb 24, 2016

Dear Toyota of WP Here is an update of the list of ongoing issues on the Toyota corolla 2011 I bought from you in Nov 2013, issues started in Dec 2013!!!: 1. Only one key given (had to request a second) -- fixed 2. Trunk Gasket issue (keeps falling off) – fixed 3. Trunk light off -- fixed 4. Automatic doors lock issues (I couldn’t open from inside, still can’t lock unlock manually, the automatic locker didn't work at the beginning and I had it serviced 5 times for repair) – partially fixed 5. A nut and bolt that holds the bottom on right side of the bumper felt off, I asked for a replacement and all they placed was a plastic strip… the mechanic claimed the whole bumper must be replaced – fixed 6. When starting first time in the morning and shifting to speed 3 (3rd gear) it does not engage properly – this is serious and Toyota must fix the problem with the transmission (when I got the car originally I thought it was me unable to change speeds in this new car, but now it is evident as it is recurring and always at the same time first time in the morning) – parts replacement last year but exactly a year after it started giving me troubles 7. I want to know: What is what you inspect on this routine checkup every three months? – no response a. Last time you forgot to replace the Valve Stems Caps, please replace them after every air pressure check – no response b. The windshield fluid empty, you forgot to warn me that it was almost empty (why you couldn't refill it?) – no response 8. Complete evaluation of power train and fixes is needed (ref to item No. 6) – no response 9. I wonder if there is something else to go wrong with this car. I have been a Corolla user since 1999, had a new 1999 Corolla that run almost 300k mi and never had any issues before 150k mi. This is almost new car and keeps giving small troubles, one after the other. Had it not been for all these issues I might have been a satisfied customer. Am a completely dissatisfied customer. I started noticing the issue with the speed (transmission) back in Feb-Mar 2014, now it is recurrent and daily! I tried to reach service in April but no-one is available then I called twice in May and finally left message for Mr. Moncayo, no follow ups! I have a very busy schedule and got a car to use it on/for my work; I can’t afford to constantly bring it to the shop for repairs. I contacted Mr. Stewart Burzee: he did took care of the issue in June 2014, however nobody told me the extension of the warranty on the work and the car started again to give me problems not even a year after the repair (around April – May 2015) I NEED THIS ISSUE TO BE RESOLVED FOR EVER ASAP My trust in Toyota is almost gone. My first experience with the Toyota dealer in Ohio was terrible, the second one is... I thought that getting a car from the Toyota dealer with “Toyota certified” label was worth it! In the future Please address all issues before selling an used car, I will write a formal letter of complaint to management at your Toyota branch. Keep in mind that any time I bring the car to the dealer for fixes, even if it is under warranty and at no cost for me, it cost me my time and time is money. Regards AL

Alvaro Lacayo Sep 25, 2015

Awful, sold me a complete lemon. I bought an extended warranty (was only able to get one that was good for a year) unfortunately fine print also gave me only 15k miles. My AC went out and they couldn't fix it, so they sent me somewhere else, when I got to the other place a week later, they said I was over my warranty miles buy 100 miles. Auto Nation never marked down the miles I had when I originally got it into them, so my warranty would not cover it. $1700 out of pocket. 2 weeks later a bushing failed on a control arm and I almost crashed into a wall, $350 repair plus a new tire, 2 months later the transmission went out, $2500 repair. Not to mention on the way home from buying the car the front grill came loose, fell off while on the turnpike, shot up and cracked my windshield. I brought the car back, they said they would fix the grill but not the windshield (ins covered it). I went back a week later (they had to order that grill part), they replaced the part of the grill, but on the way up, the other part fell off. They said they would not replace that part because it looked like I hit something, which I clearly did not. I should have give the car back right there. I will never, ever, ever ever ever deal with any auto nation dealership again. Almost $5000 in out of pocket repair on a $20,000 car within the first year. Thanks for nothing Auto Nation. On another note, the service tech who tried to help me out, I believe Oscar was his name, was very nice and helpful, as was the kid (a rookie) who sold me the car, as was the trade in manager who worked with me on my initial trade in, unfortunately those positives come nowhere close to making up for the negatives and fact the car was a complete lemon (also while having it towed, the tow truck driver let me know it had been in an accident in the past, as the tow connection was bent and broken, my fault for not looking up the carfax to begin with, but none the less it was not disclosed)

Chris Ruppert Sep 22, 2015

Early this year I received a call from Tony Shouman with an opportunity to lower my interest rate by half and decrease my monthly car payments. As an unemployed medical student living off of borrowed dollars and paying $453.21/month with a 5.61% annual interest rate on my 2014 Toyota Corolla, I was very excited at the chance to decrease both which Tony reassured me would happen. I purchased my first car (a standard 2014 Toyota Corolla) on March 17, 2014 I at AutoNation Toyota Scion of Winter Park but since then I moved to New Jersey to pursue my medical studies. Tony told me that in order to take hold of the opportunity I would need to drive my car down; I was thrilled because I was planning on vacationing in Florida with family for the summer and even though I originally planned to fly down, driving would work also, so the plan would still work out. Prior to going to Florida I tried to research ways in which one could lower the interest rates and saw that it was either through refinancing or trading in your vehicle for a new one. On June 12, 2015 I arrived at the dealership with my mother ready to lower my interest rate by half and decrease my monthly car payments. Tony immediately told me the best option was to trade-in my vehicle as refinancing was a hassle, so I agreed. Saad Loukili, a very helpful employee, helped me look for the new vehicle. I wanted the new vehicle to resemble my old vehicle as closely as possible and have the same or additional benefits including but not excluded to a remoteless car entry and a Lo Jack installation. I ended up choosing a 2015 Toyota Corolla LE which I was very pleased with. Then when going back into the office, my mother and I waited to get the financial break down. After about an hour wait, we got the first payment offer which would be $472/month with an interest rate of 3.69% which did not please me at all because the new payment would be more than my previous payments. After another long wait they came back and told me $440/month with an interest rate of 3.69%. At that point my mother and I waited long enough and saving about $14/month sounded better than not saving anything at all, so I agreed. After another long wait, we get sent into Tony’s office and he tells me about gap-insurance and that for $462/month I would have gap-insurance. I was hesitant because they again raised the payment which I wanted to avoid; however, Tony told me that I wouldn’t have to make any payments for 90 days, which sounded very great, so I agreed. I wanted to get the Lo Jack installed on my vehicle since I had it installed by the dealership on my 2014 Toyota. Tony said although Lo Jack installation was no longer installed at the dealership a representative would be sent to my home to install it for me on Wednesday June 15. In addition, I did not receive a manual for my vehicle or the extra set of keys as it was not ready so I was instructed to pick it up the following week. When I got home, I looked at files that I had from my first purchase and realized that gap-insurance was included in my purchase for $454/month which I was furious about but was exhausted by that point that I didn’t make a fuss over it. I went to pick up my extra set of keys the following week but the manual wasn’t ready so I was informed it would be mailed to me. It is now June 29, 2015 I have no manual nor do I have the Lo Jack installed on my vehicle. In addition, I looked into my account and realized I’ll still be making the same number of payments (75) of the now higher price $462 instead of the original 75 payments of $454, so really I save nothing. Also, in my new files for the 2015 Toyota Corolla they gave an incorrect odometer reading and a higher interest rate (4.93%). I usually give in to the car dealership people because I hate conflict, but this is ridiculous. My service was not truly exceptional as they always preach and recommend their customers to say, I am not truly satisfied with my purchase and with my experience and wished I never made the new purchase.

Sharanah Ridore Jun 29, 2015

This place lost my trust and buisness. They were dishonest 3 times during my experience with them. I called them inquiring about a specific car their website. They had an extremely rare color that was very hard for me to find. The woman on the phone said it was there. I told them I would b there in 2 days. And she assured me that if the car was sold by that time, that she would give me a call so that I didnt have to drive alllll that way if it was not there (it is 2 hours away from where I live). So I left work early, 2-days later to go and see it. We get there, guess what, the car sold yesturday. Extremely irritating. The guy proceded to show me some black and silver cars, and I tild him that to be honest, I came here for that color. Why should I buy a refular black car from you when I can get one down the street from my house at wesley chapel Toyota for the same price as you, and they had a lifetime warranty. So the manager says, we can compensate the price to be worth my while since they didnt have the lifetime warranty, he said just 'pick a car'. So im like ok, I guess thats worth a look. So I picked 3 cars, they made me talk to the financing manager to negotiate on final price. I wanted to get the higher up version of the 3 I chose for a lower price than he offered. So he said, for 'this' price you'll go home with the car? And I'm like, yes. He drew a line, said 'sign right here' and I signed. Everyone was like congratulations, hooray. ...then, the main manager came out and said, I cant sell you that car for that price..I can sell you the other models for that price. And im like...but I just signed?? We agreed on a price and you revoke it? You cant do that! Do not get me wrong, the price we agreed on was still a good price even for the other models offered. But after that I felt turned off and wronged, like, first you lied about the car I came here for being here, then you lied about giving me a competitive price better than welsey chapel toyota, and then you make a deal and revoke it?? Youve made it obvious that i cant trust you. If the financing guy has no power then why dud I have to talk to him first?? Well, while leaving that place, the car I 'just signed for' was being sat in by another shopper, and the car was not starting, so maybe it was good i didnt get it. The next day, I went to Welsey chapel toyota, they didnt hard ball me like at winterhaven, they gave me a better price, I spoke to the main manager FIRST and I got a lifetime warranty. So that is my two cents on my car buying experience. I will always get my toyota from wesley chapel toyota from now on. People who are honest and know when the customer is always right.

Crystal Swan Jun 27, 2015

We are generally happy with the experience we had at AutoNation Toyota Scion Winter Park. We purchased a used 2011 Mazda 3 with 55k miles after seeing the vehicle advertised on the Auto Trader for $9000. Our salesman Sami was very easy to work with and upfront and helpful. My wife was somewhat unsure of the purchase decision and the sales manager very generously let us take the car home to have an extended test drive. The final paperwork processing was quick and trouble-free. The dealer did a courtesy pre-delivery detailing and filled the gas tank. We appreciated that. However, there are a two caveats, each of which cost the dealer a "star" in my rating: 1. Although the advertised price in Auto Trader was $9000, and we offered to buy the car at that price, the dealer added a $700 fee to the purchase price, and told us that the fee was non-negotiable. He also told us that the advertised price in Auto Trader is subject to certain disclaimers in the ad that meant they were under no obligation to honor that price in our circumstance (cash buyer). In effect, he told us they were doing us a favor by allowing us to buy the car for $9000 + the $700 fee. This was disappointing, but not surprising. These non-negotiable fees, which protect the dealer's profit but allow them to offer teaser prices, are common in the retail car business. $700 may not seem like much in the grand scheme of things, but it's nearly 10% of the purchase price of the car. 2. The car had very dark aftermarket tint. We asked the salesman if the tint was legal. The salesman told us yes, it was. However, my wife was not comfortable driving the car at night, so we took the car to a window tint shop to have it removed a day or two after we took delivery. The tint shop told us that the tint was most definitely not legal. So, that was a $90 expense we had not budgeted for, and would have negotiated out of the purchase price had we known the tint was not legal. The tint shop also informed us we probably wouldn't have much luck getting our $90 refunded from the dealer, so we did not pursue it any further and chalked it up to experience. Apart from those two points, it was a good experience, and we're happy with the car, so far. I would recommend the dealer to others, but would advise them to treat advertised prices with some suspicion, to read the fine print, and to budget for an additional $700 non-negotiable dealer fee to the agreed-upon sales price of the vehicle. I also would advise them to seek a second opinion if they have questions about any aftermarket tint that might be installed on a vehicle they're interested in.

EdmundsOrlando Jan 27, 2015

We have been shopping for a used car for several days. AutoNation Toyota Winter Park was the 6th or 7th dealership that we visited. First I called and told them we were looking for a used car (4 door) that could be a Toyota, Honda, or Nissan under $10,000 with less than 75,000 miles. The person I talked to said they had a large inventory of used cars and I asked her to please check for the makes, mileage, and pricing that fit our needs because we would have to drive over 30 minutes to get there. She told me that they had three pages of used cars many of which could work for us. We started driving over there and within 5 minutes someone from the dealership called us to thank us for coming over. When we arrived we were greeted cordially, and a salesperson was assigned to work with us. We told him specifically what we were looking for. Rather than bring a list of inventory and show us specific vehicles the salesman led us over to the used car area and told us to look and see if there was anything we liked. He paid no attention to what I had told him about makes, mileage, and pricing and pointed out several vehicles that were not even close to what we were looking for. In fact we did not see even one vehicle which fit the description we had given. The salesman then looked in the computer to see if there was anything that might match what we were looking for, and thought he had found one car but it was a 2 door rather than a 4 door. I asked the salesman if I could talk to a manager. After explaining to the manager what had happened, the manager said he thought there were probably 5 vehicles that might work. While we were waiting for him, we looked at a car marked $10,971 on the front windshield in large letters which could have fit our needs. But to our surprise, when we checked the sticker in a side window the dealership had added various items to drive the price up to over $15,000 !! One of the items was a warranty they were charging and added $2,495 for, plus some dealer "enhancements" which were vaguely described. The retail value of the car as listed in KBB was actually some $500 below the $10,971 on the windshield, so the final sticker price was more than $5,000 over the suggested market value of the vehicle. Out of the 6 or 7 dealerships we visited, our experience here was maybe the worst. I would recommend that you not waste your time going to this dealership, where in our experience misrepresentation runs rampant.

Robert Turley Hancock Jr Dec 7, 2014

Purchased my first car from here. I know buying your first car while establishing new credit isn't supposed to be "easy" Was able to get a good deal on a vehicle I enjoy. But I didn't enjoy my experience there at all. From my point of view the finance manager belittled me when I wanted the deal I agreed to the previous day, asking me if I would walk away from a deal over $30 a month. Things like "Gap insurance" I was told was requested by the loan lendor, I get it, but I wanted to do a deal I could afford. I didn't feel like my needs and price range was important to them. Just what they could try and upsell me. Then after we finally got back to the price I agreed to, he then misspelled the street name of my address on multiple documents and didn't take the time to correct any of them when I noticed it at the end. I was told I could fix that on my own time. Then I started getting what I found out was spam notices in the mail regarding my warranty. I had the "gap coverage" included in my final price, so I was confused as to why I was getting those things in the mail. Keep in mind, this was my first vehicle purchase, so I started worrying and I tried contacting him worried about my warranty and left a voicemail and could never hear back from him after multiple calls. It's been 40 days since my purchase and I have yet to get a call from anyone in the dealership. I had to contact the bank I got approved for a loan and had them ease my mind and that those notices are just spam. The sales rep who sold me the car, simply told me to contact the finance manager. Just felt like a number in their sales book and not someone valuable and important after my sale went through. No type of contact from my rep or the finance manager after my purchase that thanked me for my purchase or if I need anything (excluding a call the week after to fax my new insurance info). I get it's a business and now that I have a car I'm not their focus anymore, I just would have appreciated some more follow up and concern. Just horrible customer service all the way around for someone who was new to the car buying experience. I hope my next experience is more enjoyable and personable.

Jason Edwards Sep 23, 2014

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