I totaled my car and was forced to buy a new one when I wasn't expecting it and finding a good deal in the middle of this pandemic was rough!! AutoNation was my first stop and I managed to get an awesome deal on a 22 Camry SE with the help of Sammy (awesome salesman). I decided to shop around for an entire week and I had a good 4 other dealerships try to match AutoNation's price and they all failed!! Go see Sammy for your new ride!! By far the best price you'll find right now.

So grateful for being blessed with the opportunity to work with Mateo Guinart and Jessica Carrasco to get my new car! There is no comparison to their level of customer service and genuine desire to help me get an incredible, reliable vehicle. This was my first time financing a vehicle and Jessica Carrasco the Financing Manager was a true blessing! She is so incredibly kind and genuinely a good person. From the moment she introduced herself, I knew I was in good hands and all the stress, pressure and worry was lifted from my mind. This wasn't the first dealership I visited in my search for a new car. The first place I visited was so awful that I literally just had to walk out due to the behavior of the City Kia manager. Luckily I chose to go to AutoNation Toyota in Winter Park next. It was a night and day difference! Mateo helped me find the perfect vehicle for my budget and expectations. He is great! Mateo had me laughing and smiling the entire time I was there. This man is hilarious, but he also has a heart of gold. He made sure I was happy with the car and dedicated an enormous amount of time to making sure nothing was missed and everything was perfect! From the bottom of my heart I want to thank Mateo Guinart and Jessica Carrasco! You guys make an incredible team and have forever changed my perspective on how buying a vehicle from a dealership should be. The bar has been set so high by these two that I know for fact where my next car will be bought! Everyone I know is going to be told who to talk to when they are looking to buy a new car... Mateo Guinart you are the man!!!!!!! Haha.

Friendly staff and finished service in under an hour, as promised.

I love how Daniel Thorburn helped me find the perfect car for me. He’s super polite & answered all of my questions from one vehicle to the next making sure I purchase what’s comfortable & affordable for me. Daniel is young & very resourceful I was surprised of his knowledge of cars. He sat with me in my car showing me how to download & work my Toyota app. He also taught me how to navigate all of my new features in my new 2022 Toyota Camry. With each lesson my excitement grew tremendously. Let’s just say I drove off the lot bragging to my family & friends about my upgrades because Daniel taught me what my car can will do in case of an accident, switching lanes, features that alerts me if I’m to close to any vehicle while driving, etc… My knowledge & warranty on my vehicle that I have gained is a priceless experience. Thank You Daniel for being authentic & a genuine salesman who helped me with my amazing car purchase. I’m grateful for meeting you. Sincerely, Sheina M:)

Very good visit. Ben was extremely helpful and made my friend's day. Thank you, Ben.

THE PEOPLE ARE THE BEST WORKERS

Angelo was helpful

Excellent service.

Worst place of earth!!!! Overbook appointments and make people wait for hours outside. So disrespectful to peoples time. Do not come here unless you want to spend all day at the dealership with no service

My car was completely fixed after my accident. The staff was all profession and friendly

If you're looking for a new car, I highly recommend you start here! There is no comparison to the incredible level of service and genuine kindness that I received here, while looking for my new car. Shout out to "Mateo Guinart" for setting the bar so high on what to expect when buying a car at a dealership. If you're looking to buy a new car, then don't waste your time or patience looking anywhere else. Mateo redefined my perspective on buying a new car and how a smooth car buying experience should be! I am grateful for being blessed with the opportunity to work with him. Thanks Mateo!

I went to Auto Nation Toyota on a Friday looking for a new car. It didn't take long to find the one I wanted. Matthew Adkins was so accommodating and personable, he really made the whole experience so comfortable and easy. David Davis also helped us out with the process of purchasing the new car. He was funny, explained everything in a way we could understand, and answered every single question I had, even ones I didn't know to ask. I will be telling everyone of my wonderful experience at Auto Nation Toyota in Winter Park. Thank you so much!! I love my new car!!!

Love it!,

Cory Pope you are super! Thanks for all your help - your customer service is outstanding!!!

When you visit to purchase a car, please ask for Jean Amie to assist you! Recently purchased my first vehicle and Jean was super friendly, super knowledgeable and overall the next person who could help me with my first vehicle purchase. Michael, the finance manager, was a literal angel. From explaining everything about our payments to even getting us a lower interest rate , I have nothing but great things to say about these two and the dealership. Forever going to be customer at Toyota Winter Park.

Best dealership in town best services and coworkers!!!

Rodney and the entire service staff is alway courteous, professional and timely. They always discuss their service recommendations in detail but are never pushy. I have purchased 3 vehicles at this dealership and service them here as well. I will continue to shop for all of my vehicals at AutoNation Toyota of Winter Park.

I had the most amazing experience with Eduardo. He was a fantastic I had some things going on and the way he handled them was so fantastic I could’ve asked for anyone better! And his management did a fantastic with as well. They gained a customer for life out of me! Thank you again for the best experience I ever had at a dealership!

Jorvin went to work right away as soon as we stepped onto the lot. He was friendly, knowledgeable, and did everything he could to get me into a new car. He didn't put any pressure on me to spend outside my budget which I greatly appreciated. The Finance Team was also very wonderful and friendly. They beat my bank's offer to get me a low monthly payment with the coverage I desired. Overall, I was extremely impressed and drove away a very happy customer. Buying a new car can be a stressful or difficult process but the team here made it feel almost effortless. Thank you all so much! Yes, there was some waiting involved. They were extremely busy on the day that I went in. They consistently checked back in with me and apologized for the wait. I didn't mind being patient especially since I got everything I needed from them at the end of the day.

AutoNation of Winter Park have restored honesty in selling cars! I ordered a 4Runner online and Junuel contacted me on what they had being delivered that best matched my order. We went into the dealership and worked with both Junuel and Luis. The very first thing I said to them was that I expected honesty and trust throughout the transaction or else I would walkout. That is exactly what I received! My wife and I were so impressed with the whole transaction, we went back 2 days later and bought a RAV4 as well. We now have the best looking driveway in our neighborhood with 2 brand new Toyota SUVs sitting proudly with the iconic AutoNation license plate holders.

Marco Rincon and Jessica are the best. They assisted me all through out my purchase. They are very professional to work with.

Wow. Arrive 15 min early of my appointment and half hour later I am still waiting for a advisor. I even asked the staff if they were going to get someone for me instead of me watching 6 other cars go ahead of me. What a joke.

It was a great experience buying my new car at Autonation Toyota Winter Park, great people, good service and found what I was looking for.

Brandon was extremely helpful! I just had routine wear and tear parts replaced, but everything was fast and efficient. I know that I will be back for anything that might come up. It was a great experience.

Good service

Very good service and the staff helped me find the desired car. I recommend the place.

Alian was awesome with helping me find my car. Fast and smooth and listens well!

2022 Update: Just took my vehicle in for service. With an appointment, I waited four hours for an oil change, brake fluid change, and throttle-body replacement. I'm not sure if that's good, bad, or average, but the service department was BUSY, and apparently they had a lot of techs out (sick, covid?). Service guys friendly and helpful, as always. Price was reasonable. Would still recommend. I switched to this dealership after a bad experience at another. I have purchased two vehicles through this location and traded in one. Each time I've had a pleasant experience. Car salesmen are always going to try to sell - but the guys I've dealt with here have been respectful and I never had the 'hard-sell' treatment. Their service department is great - lots of staff, vehicle in and out in a reasonable time (do make an appointment though!) and they've got a nice little cafe area for while you wait. There's free customer WiFi, but I've found it to be unbearably slow. Oh, and there's a self-service popcorn machine which is always popular!

Toyota Autonation of Winter Park was a great experience from the time i was assigned my sales gentleman to the time i walked out with my new Toyota Tacoma. The sales team i had was the best . Ask for Austin or Argenis Gonzales who are teamed up with Jose ... my apologies, i dont think i got Jose's last name but he is always running around greeting guests with a welcoming smile. Thank you all for a great / fun experience with all your help. It was a easy and fun process. Sincerely , Phyllis Berry Proud owner of a New Shiney White Toyota Tacoma

Muy agradecida del excelente trato q me dio jorvin benitez Excelente empleado , explicando todo paso a paso muy profesional. Estoy super.contenta con mi jeep

Buying a car is never fun. No one likes spending that much money. But Patrick Buckley made the experience great. Very helpful friendly and there for you the whole time.

Marco Rincon was amazing on helping me. He was very patient, honest, and did whatever he could to help me and my needs. I am very thankful I choose this dealership to buy my first car. Jessica Carrasco was very kind, sweet, and professional. She made the experience very enjoyable and I am thankful that she was the one to consult me to help me understand the process. 10/10.

Great experience, all the expectations were met ! Mr. Marcos helped a lot with all the information that I needed and Mr. Mel completed the excellent costumer service helping to get into the best deal possible, highly recommended!!!

El servicio que ustedes brindan es de lo peor, tenía una cita a la 1pm y después de 2 horas me llamaron a decirme que iba a tardar otras 2 horas mas! No les importa el tiempo de los buenos clientes

Poor service. When trying to call them and leaving messages to call me back for help and assistance. I never get call back. They sell you a car and never get back to you if you need help

Thanks for advisor Sergio Santos he did great job even he looked kind new but he was above and beyond.!! Finally there is toyota dealer service don’t try to scam you or offer service u don’t need and has fair prices. After all my bad experience with toyota of Orlando ,clearmont toyota and central toyota dealers. I only going to autonation toyota for my car service! It is very hard to find honest and fair prices and good service in this business now a day I never thought I’ll write a review one day for any car dealers!!! Great manager with great team!!!! 2nd review: they deserve 10 stars!!!!!! I wen again t to o fix my front suspension noise I do appreciate the way they treated me and also they gave me a rental car while my car was in the shop for 5 days Finally all noises are fixed they are experts in what they do and charged me fairly price and excellent customer service!!

Quick service and Friendly agents!

Mario, Luis and Mike were amazing and so helpful with the process of buying my car even though it wasn’t a Toyota. Thank you again!

I recently purchased a new Toyota Rav4 and I couldn't be happier. If you are looking to purchase a new or used Toyota ask for Elio Di Sisto Toro (salesman) and Michael Marcinowski (finance specialist). Both will look out for your best interest when making your purchase. Dominick

Been going here for years for service. Today I waited 25 minutes for an advisor. Watched them take care of 6 other people after I arrived. Ask someone if they could help me, they told me I asked for a specific advisor, which I didn't. Then they told me they'd have someone to me in another 5 min., instead of having someone help me out right away.

Marcos Pérez, Willians Funes and Edmundo: excellent service

Great Service make sure to ask for Japheth Montalvo Great to deal with very professional Thanks!!!

I recommend this dealership and I recommend Junuel Tejada as your sales man! He did an amazing job with his customer service, very profesional, patience and honest . I will be referring him lots of customers. He is a good asset to the company.

This was much easier than I anticipated. I also got more money than originally quoted which was great.

The whole experience was wonderful. Dealerships tend to get a bad rep, but I have always had honest and professional service at AutoNation Winter Park. Selling my car back to them was such a simple process. Enrique was fantastic as well!

David Manotas and Patrick Buckley were very helpful in getting me a great deal on my new car. Buying a car is usually a droll experience, but buying my car here was actually fun! The staff were wearing masks and the entire establish had hand sanitizer readily available. AutoNation Toyota showed that my safety during the ongoing pandemic was their priority, as well.

Kinda felt like a bait and switch thing happened, had a test drive scheduled, but car was not on site or for sale

Amazing customer service for sales and and repair/maintenance services. Friendly atmosphere throughout the facility along with accommodating features that NO OTHER dealerships provide.

Service was good and correct. BUT! why in the world did you make an appointment for me, and then make me sit in a line for 1 hour before I was able to speak with an advisor. Only to watch the "non-appointment" line allow people to get their service during MY appointment time. I had to miss work and money..... Did I mention it was an HOUR before I was acknowledged by an advisor. A valet came and stuck some cone on my car, walked away. Then an hour wait before I was convenient enough to speak to.

Really great dealerhsip. Honest, clean, efficient ...

Great service department

Excellent

Been researching for a Toyota Corolla, used but fairly new, to purchase. Created a budget, knew my numbers, found the car that would make the cut on Car Guru. Went to the dealership to see the vehicle and the sales rep showed me the vehicle, but noticed the price was $2k higher. I showed him the CarGuru ad which shows the lower price. He refused to acknowledge the listed price, blamed CarGuru lol (like they magically listed AutoNation’s vehicles with lower prices - NO that’s not how that works) and then proceeded to push me to purchase a new Corolla that was out of my price range. When I wasn’t interested in the higher priced car and stuck to my original budget, the salesman got agitated and walked off. Definitely won’t be buying a car here. They don’t care much for the customer unless they can bully them.

$84 for an oil change is a rip-off! I've had my service done for all my vehicles at this location for many years however I am looking elsewhere as I can't continue paying this exhorbitent price for a simple oil change.

Daniel was really helpful and did his very best to work with me. My experience was long but it was worth the wait and time. I purchased my first vehicle and it was very rewarding.

I always look for AutoNation when I need maintenance. Never had nothing to complain. But yesterday the Assistant HECTOR had the worst assistance on me. First of all he tried to embarrasse me speaking Spanish, but I don’t speak that language, even after I explain to him I don’t speak he kinda pushed me on it saying my name is Spanish so I had to. Then later he called saying my tires had to be replaced immediately and gave me a budget of 9 hundreds dollar for 4 tires (WF). After I complain about the price he said he could do for $608 and also apply an extra $100 off WHY HE DIDNT OFFERED AT THE FIRST? And still it was outrageous! Than he tried to fool me with services I didn’t need, the first quotes was almost 12 hundreds and the service I need was $279

Angelo was a good salesman and I’d definitely recommend him. He took care of me and answered my questions as best as he could…he even picked me up from the airport when I flew in from NC to purchase the car! I was about 90% satisfied in the used Mustang convertible I purchased. I say 90% because the car must have belonged to a smoker and I didn’t catch that (nor was it disclosed) before I drove it home because we were always test driving it with the windows (& sometimes the top) down. It wasn’t until I got in the car after I got home in NC that I noticed the cigarette smell. I would honestly return it if it wasn’t outside of the 250m “no question” return policy (450m to NC). I will do my best to get the smoke smell out. I won’t take any stars off because I will give the dealership the benefit of the doubt that they didn’t know about the smoke smell so that is why it wasn’t disclosed. And I should have caught it myself. Also, a personal preference is that I actually enjoy the art of negotiating a deal so I don’t prefer the “No Haggle” policy. Though I realize some do prefer this method. They do mean it when they say no haggle, the only way to get a lower price is to wait and see if they price drop over time.

Great work and fast

very detailed oriented and professional

I made an appointment for an alignment to be done at 7:30 AM on 12/26, got there 10 minutes before my appointment. They opened their service tech area on time, and 45 minutes later I was informed my vehicle was ready. Hector, the service tech explained the difference between an alignment and balance, the different packages (alignment) available based on how many miles I drive, and what was a better deal. He also noticed that my vehicle was not washed after service and kindly got the crew to do it before I left, which is greatly appreciate it since this is just complementary. Thank you for your service!!

I went to this location a few days ago after waiting for a particular vehicle for months. We sat down with a sale guy and worked out the numbers on their vehicle. We agreed on a price for their vehicle, now we negotiated the price on my trade which was about $2,000 below market value. I asked for a little more and they offered me a couple hundred more however they then changed the price of the base price for their vehicle and brought the agreement back never mentioning it. When they brought back the price I noticed the change and asked them. The finance manager said they had initially made a mistake on the price of their vehicle and had just fixed but claimed they had not realized they had entered it incorrectly at first. When I asked them would they not honor the agreed upon price they said no. At this point I realized there was no way I could do business with a group of people who would purposefully try to take money from me. If they had made a mistake on the initial price they could have brought that too my attention and we could have renegotiated however they were hoping I would not notice they changed it. I will not do business with these folks. I ended up buying a car a couple days later at OffLease.

Very thankful for Belal and Austin for working together to get me in a new car! It’s a crazy market right now and they worked effortlessly to get me in to the right car at a price that works for us! They will always have our business.

12/29/21 - Terrible customer service at the Service Department over the phone!!! How things change in a couple of years 🤦🏻‍♀️ ——————— 5 stars until this happened... I got a flat tire and took it there, but the person I trust was not working that day so I scheduled the appt with someone else. This advisor's technician told him the car needed new breaks in the back. I didn't have any issues with my breaks. Well, long story short, now my car makes noises sometimes when I break (today is being annoying this is why I'm reviewing here) but it never did when they/we took it to a test drive 🤦🏻‍♀️ Advise for customers and myself: Never try someone new, stick to the staff you trust and if you get a flat tire, take an Uber to work or stay at home and schedule the appt when the favorite advisor/tech/team person are available. And by finishing writing this, the car stopped making the noise, so weird.

It's gonna be a long wait

Bad experience

I am getting total runaround from parts while trying to get basic tires and rims for son's truck. Claims I cannot buy rims I FOUND ON AUTONATION WP's WEBSITE, must purchase online. EE has changed the price on his quote from phone to email on a set of wheels/tires installed. UPDATE:after speaking with Service manger, they agreed to match their own online prices. Ha.

Awesome customer service..

Excellent place to go [The best place to go ]

The service from Brandon was excellent and all my requests were done. The shuttler service was great too… Thanks and happy holidays to all!!! I will continue to visit the dealer for service

Es impresionante la amabilidad y la disposición de los empleados para ayudarme en mi caso, incluso cada vez que el carro presentaba una nueva falla de inmediato todos intentaban resolver el problema y eso dice del alto nivel de profesionalismo de todos, entre ellos Omar, Oscar, Bobi, lamento si olvido el nombre de los otros jóvenes. Ahora bien después de tener más de 20 años usando vehículos toyota esta es la primera vez que he pasado tantos problemas con mi vehículo Yaris (2019), incluso aun conservo un vehículo 2007 y jamás ha presentado una falla, pero este vehículo ha sido un dolor de cabeza,al momento de su compra pensé que era un toyota (porque estaba en la toyota y tiene su logo) ahora después de pasar tantos dolores de cabeza me entero que es una mezcla de mazda y toyota, como lamento no haber sabido ese detalle, por cierto al momento de la compra nadie me lo mencionó (prefiero no entender el porqué),que lamentable experiencia ahora a esperar cuando pueda cambiar el experimento

Excelente atención, la mejor calidad en todo, agilidad y amabilidad, especialmente de Jorvin Benítez, feliz con mi nueva compra!

Took my car to replace recalled airbag, I asked how long it would take? The guy said 2 hours, so I asked for a rental car, cause I'm not going to sit there for 2 hours, plus I have other errands to do, the guy asked his manager if they can offer a car rental for me and the manager was not happy with the question and immediately said no, keep in mind the official Toyota paperwork for the recall said I can get a rental car while mine is being serviced, so I had to spend 2 hours waiting for the repair, now once they finished working on the car, the technician gave me a bunch of paperwork detailing everything wrong with the car that, brakes, brake fluid, tires, I took the car home and inspected everything they claim need to be fixed, except from the tires everything else was fine, my advice, avoid this dealer ar all cost.

Our sales rep, Mario Perez was terrific. He really bonded with us which made the entire car buying process much more comfortable. We never felt like we were being pressured. Our financial rep, Henry was also nice to work with. He took this time to explain the additional warranties Auto Nation has to offer. I would highly recommend a family/friend to go see Mario Perez if they are interested in a new car.

Mateo is amazing!!! 5 gold stars for him! We have gotten four cars from him over the past few years and he always goes above and beyond! He’s very professional, friendly, and strives for customer satisfaction. Thank you Mateo for yet another awesome car buying experience! :)

Did not replace my oil window sticker... Not sure if they bothered to change the oil

Service advisor was great. However when I got home after getting my oil change from Toyota Care, I found oil dripping all over my driveway. When I looked underneath my vehicle, I found oil blown all underneath my Tacoma's undercarriage and my TRD skid plate soaked with motor oil. The only reason why I didn't take my vehicle back to your dealership was because I did not have the time to take it back that day, but Instead I pressure washed the entire undercarriage with automotive grease remover spray. Than when I attempted to call and speak to a service supervisor the 2 operators I spoke to transferred me to a phone that would not answer and the line would just disconnect. I was extremely disappointed in the quality of care taken on my 2021 Tacoma.

Fast service

Arnold and Alex were very professional, super helpful, great service. Make a very comfortable buying experience thanks guys

First new Toyota purchase. I found the sales team at AutoNation Toyota Winter Park to be the easiest to work with.Luis Araque and Marcus Leal made the purchasing of my Tacoma an easy process.Real good down to earth no pressure/hassle atmosphere.If you are considering purchasing a vehicle I highly recommend you get in touch with either Luis or Marcus and let them help you get into that Toyota!

Prices are way to high on cars with high miles.

I have been deceived, since they offered me a promotion that they never fulfilled or bothered to try to fulfill, about a special price on oil and filter change. Additionally, they did not offer me help on an additional problem that my car presents, first of all they highlighted the excessive cost that they would charge me for "reviewing" what the problem was ... All this happened after waiting more than 30 minutes for the car to be received, terrible service, poorly trained and friendly staff, ... I will think more than once if I will do business or request services with you.

Best car purchase I did in my life. Our salesman Marcus Leal gave us the best experience purchasing our new car. Very attentive and honest.

Totalmente recomendado, el personal es muy amable y esta preparado para responder todas tus inquietudes, me atendio Marcos fue super rapido y muy eficiente, muy feliz con mi compra y agradecida por su excelente atencion

I left the damaged tire to get some steps ahead before that I had to come back. When I came back they didn't do anything. I saw taking care of other and leaving my car on delay. Even they where hanging there instead work on my car. They took 2 1/2 hour to change a tire. I got late to my work. Also every time that I got to the service they been ripped the vent visor, even when that I let know to be careful. Probably my fault was not reported since day one.

Ecxelente servicio.

If you schedule an appointment at 7am for an oil change. You should be aware you need to be there before 615am to have a chance to get your service done in a reasonable amount of time. There was no way I was getting out of there before 9am even though I was early to the dealership. The appointment time is not “truly” an appointment time it is more of a “call ahead seating” type of appointment that we use to do at restaraunts. Long story short, you are better of dropping off your vehicle for the day and not expecting an efficient appointment. Do not come in here with the expectation you will only be here for 30 minutes like I was told on the phone when I made the appointment. I am leaving one star for the vehicle(s) quality. I will update this review based on future experiences.

After visiting a few different dealers I realized this is probably the worst one. So cheap they even charge for water and reps are dry, like why so miserable?

Customer service was great. Service department was quick was in and out in just under 1 hour. Came back and had to have a recall done Matthew was great got my car in fast. For me rental car even though I didn't need it. My car was done in 2 1/2 hours.

calidad de servicio, calidad de vehiculos, calidad de personal

Had my car serviced for it's 30k mile maintenance. I appreciate that they did not try to upsell me for any maintenance that I didn't need.

I needed help pairing my android phone. The sales associate, Patrick Buckley, was the most helpful of anyone I had talked to. When I buy another car, he will be the guy for me! Ask for him by name. He will love assisting you in your purchase.

It took 3 hours for oil change. There was a note saying if oil change exceeds 1 hour call or text the manager. I didn’t because I asked one of the advisors he said oil change takes between 2 to 3 hours. I would recommend to update the sign or advisors. 3 hours for an oil change is too much time.

Antonio was amazing helping us to find a car and explaining all the features and was very helpful with paperwork! Very grateful, recommended!

Mi experiencia fue excelente a la hora de elegir mi vehículo , adonais ramirez que es el vendedor fue muy profesional y excelente persona , te tratan desde que entras al dealer vip con tremenda atención, se los recomiendo

3.5 hours to wait for an oil change is pretty ridiculous, I waited because it needed to be done. There should always be staff to accommodate levels of service and anticipate the obvious walk in services needed to perform in a REASONABLE amount of time. 3 hours is not reasonable and just because some people will wait they shouldn’t have to. I rather pay more to get in and out in a decent amount of time.

I got to my appt early and every person I encountered at this location was extremely friendly. Corey was very kind and explained everything in detail. The work on my vehicle was completed in a very timely manner. The actual building was amazing. It included a cafe, very nice seating areas AND a movie theater. I would recommend this location highly!!!

You make an appointment for service and wait 4 hrs to be completed. They useed to come find you and offer you water and now they are just too busy. The check out woman was not friendly at all either.

La atención fue buena y oportuna los que lavan los carros malísimo mi carro entro limpio y salió sucio

I went to AutoNation Toyota Winter Park this past Saturday to get my car evaluated due to a loud noise that had been going on for months. When I learned how much it would cost to repair it, I knew it was time to trade it in. I was not expecting to have to go through the process of buying a new car that day and I was dreading it. It was my first time doing this by myself and had no idea what I was doing. I was terrified I was going to be taken advantage of so my guard was up. Enter Juan Rodriguez (aka Magoo!). Magoo works in the sales department there and you will never meet a kinder, more sincere salesman. He is interested in you as a person - he is not focused on selling you a car. He gets very excited about the cars and is passionate about them and explaining all of the features, etc., but he LOVES people and has a heart that I think is very rare in this world. If you want to have a low pressure experience, ask for Magoo to help you. He knew I was anxious because I really could not afford not to have a car for even a day and so I knew it was imperative I leave with a car that night. He calmed me down by reminding me we were not running out of time, and that everything that needed to get completed would get completed and they would take care of everything that is a concern for me. My guard slowly came down throughout the evening. They really went above and beyond in making an arrangement for payment and were more than patient with me about that. I was a pretty high maintenance customer that day but they never made me feel like that. Luis from the financing department was incredible and treated me like his own daughter with every shred of authenticity, sincerity, and integrity. Those two are special - they are one of a kind and so I REALLY recommend asking for Magoo and Luis (he distinguishes himself as the tallest, oldest, and baldest because there is another Luis in the financing department, so mention that! I don't know his last name). Would recommend to anyone all day every day! Best first car buying experience I could have imagined.

Friendly helpful sales force. Dealership offers great vehicle service coverage package.

The best dealership to buy

Michael in service was very pleasant to work with on my Tundra. The waiting area is comfortable with many tables and chairs to relax in. They were very busy so I had to wait longer than usual for my oil change but I did not mind, I was grateful they allowed me to schedule service one day before. I will definitely come back here.

Finance will aggressively try to push extra warranties and will give you a ton of hassle if you refuse those warranties or if you want to cancel purchased warranties. I purchased a vehicle here around 2014. According to the contracts for all these warranties, you can cancel at any time. When I tried to cancel shortly after purchasing my vehicle, the finance person said no to cancelling them immediately and that they would cancel them within the next month or two. He became visibly irritated with me and refused my signed cancellation letters and told me to come back in at least 6-8 weeks. After talking to my buddy who has worked in car financing for a dealer and for a bank, this is to make sure they get paid for selling you warranties. I followed up a few times with no luck in progressing my cancellation of these warranties. Even after pointing out the contract stipulates that cancellation is allowed at any time. Fortunately, you can also cancel through the warranty company. Mailed in my cancellation letters, and the process went smoothly and quickly. No need to keep on dealing with that person.

I’m very happy with the customer service received from Mr. Lunar Márquez Alfonso sales associate he was very good perfect service the Best of the Best. Thank You I will recommend Mr. Lunar for one of the best salesman in the Toyota Auto Nation.

Always received a great customer service experince. From day one , seven years ago, all the staff I have dealt with (Oscar Luna, Gerry Zasardias, Luis Medina and others) have been exceptional. I don't feel like a stranger when I walk in.

Great service!!! Elissa Bernadin is AMAZING!!! Very knowledgeable, professional and very helpful. She gave us the absolute best Customer service. She help us through the entire process making it quick and easy, highly recommended her and autonation Toyota they have great cars and good prices. THANK you!

I recommend AutoNation of Winter Park to everyone this dealership is fantastic the service the people the work was done on her one hour and I recommend this place to everyone I wouldn't go anywhere else but AutoNation

Esperamos 4 horas el servicio pesimo para despues no le hicieron nada a la guagua,y con cita también sale uno asi horrible servicio

At 30k miles the vehicle was now just suggested for an alignment. They werent even sure if it was needed. Also wait time and staff was unacceptable. Price increase vs competition is off by alot. 3 hour wait time is what I was told for oíl change and tire nail being fixed. The service this dealership offers has significantly deteriorated through out the years.

Excellent

Awful! First, they sold the car that my partner reserved, with only a flimsy explanation as to why. Then, they found a similar car at their Ft. Meyers location, but would need to deliver it to Winter Park. This was supposed to happen the next day by 6:30. Went to pick it up, and apparently there was an issue. ZERO communication as to what was going on. 2 more days pass, with absolutely no communication, and was told the car my partner had signed all the paperwork had blown it's engine. They could have at least communicated this 3 days prior so my partner could get her down payment refunded sooner. But now, has to wait 3 or 4 more business days... Do not go here for a car. Go to Driver's Mart down the road, they are infinitely more professional.

Christina was awesome and gave me such great information on tires. She's a rockstar!

Francis Cardona was exceptional. He has excellent customer service, was honest, and very patient.

Jaeshaun was really helpful and accommodating with my needs. Highly recommend him.

As a 3 years customer, I didn’t deserve this behavior. I was told by the employee , Christian Hernandez, that i won’t pay fee for damage ,but lied to me while I renewing my lease. And then he left from Auto nation. What I understand is he did everything to make the deal.Then he didn’t keep his promise. It is really heartbreaking and I will have to pay a big amount which really destroy my budget.

Austin was extremely kind and patient trying to find me the perfect vehicle. He even called me when the perfect vehicle was on it's way to the dealership and helped me reserve the vehicle. He helped me get amazing rates and I would definitely recommend Winter Park Toyota to friends and family.

Everyone was so nice and attentive. They were all understanding and helped make the purchase a smooth experience.

Estoy muy agradecido con la atención y el compromiso del Sr. Mario Pérez.. llegue con una vaga idea de lo que quería y me ayudó con la mejor opción y el mejor interés entre varios concesionarios. Igualmente gracias a Jessica Carrasco por su asesoría con respecto a las garantías y asistencia vial. 100% recomendado

Jesús Nuñez it’s just amazing. This is the third car we buy from him and I’ll buy the fourth too. He’s nice and kind, with you during the whole process and 100% honest, always looking for the best choices for you. Ask for him!

I am updating my last review, because we must read the good and the bad! And understand how one single person affects a company. Today Once again I visit the dealer for a oil change and some regular maintenance, as well do a follow up on my previous tuneup. The gentleman that assisted me was rude, impatient, Overbearing. I asked 3 times “Sir please allow me to speak and explain why I came today” I know what you are going to say! I told him great you read minds. At the end I took a good 3 minutes and say Sir. I rather leave and take my car another place. You are Bias. And have no desire to assist anyone. People that have education or have training in customer service need to be working in other places. I was helped and assisted by Adam Parker very knowledgeable and courteous young men. He has that sense of belonging that is very rare this days. He was patience, he explained every step (first time in this dealership) and the service with my car was great. Pricing was to my surprise better than I expected, many people are afraid that dealers will bee very expensive, but was reasonable prices, and with the quality of service are worth. Movie 🎥 theatre wile you wait with free popcorn 🍿 Its my dealer of choice for now. Regards DS

Los asesores de finanzas me atendieron muy bien

La atención en el área de repuestos es excelente

Worst costumer service ever. It’s a waste of time going there. The wait is ridiculous even with the appointment. They don’t want to help you with your warranty and the NEVER returns your calls. I really don’t recommend this place at all.

Excelente trato . Muy cómodo y claro al momento de comprar. Sin presiones, muy amables los vendedores.

Adonis Tiniaco y Jean were amazing 🤩 Getting all maintenance service there for the amazing service they provided so different from the other Toyota dealers I been..

Excellent service.

Excelente el profesionalismo del Sr Jose Rodriguez Carroz, le hable sobre mis preferencias y me llevó directo al vehículo que hoy es mío!. Agradecida con su amabilidad, conocimiento de los vehículos, su disposición de atención, su profesionalismo. Sr José Rodriguez Carroz, para usted 🌟🌟🌟🌟🌟

Everyone was very informative and courtesy. The whole procedure of buying the car was error free. I was made aware of each step and the sales and financial personnel was very helpful even after the sale

Excelente experiencia! Muchas gracias al vendedor Jorvin Benítez por ayudarme con mi nueva venza y por trabajar de forma profesional explicando todo bien paso a paso 100% recomendado por su amabilidad y su forma de realizar todo!

Don't waste your time! They have you agree on a deal, tou accept it and SIGN FOR IT and then they turn around and say they cannot honor it after 3+ hours of dealing with them. Complete waste of time! Went to Central Florida Toyota and was in and out within an hour! They have better inventory, MUCH better service and they mean business.

Samy Alujiely, David Abad, and Emanuel Rosado are arrogant, deceptive, and rude as low life salesman can be. Everyone of them lied and were unethical from start to finish. Buy a car anywhere but here. They seem to have negative reviews removed. This is the second post and I will continue till it stays. Which would lead one to question the positive comments. This is the worst dealership I have ever had the displeasure of dealing with.

Great experience! I really enjoyed my visit to AutoNation Winter Park. I was able to get the car I was looking for, trade-in my old car with no issues. I had a great salesman and the whole visit was a breeze. Would highly recommend! Had to edit my review because I just sold another car to them. They are the best. So EASY! The sales team rocks, they are nice and accommodating and try to make things easy for you.

Samy Alujiely, David Abad, and Emanuel Rosado are arrogant, deceptive, and rude as low life salesman can be. Everyone of them lied and were unethical from start to finish. Buy a car anywhere but here. They seem to have negative reviews removed. This is the second post and I will continue till it stays. Which would lead one to question the positive comments. This is the worst dealership I have ever had the displeasure of dealing with.

Everiting fine

AutoNation Toyota has exceeded my expectations in every way. They are attentive, responsive and trustworthy. Something that is often lacking at other dealerships.I would give more stars if the system would have allowed me. Kudos to Antonia Biffa and the entire management team. I will definitely be doing business with AutoNation in the future.

I HAVE PURCHASED 17 CARS FROM THIS DELAERSHIP . NICK, STUART, SAL, COREY ARE AMAZING

Just thank you Armando for been professional and friendly at the same time.

Irvin and Rommy were phenomenal! Quick, informative, helpful and polite. Best service experience I've ever had a a dealership! I will be back!

Every service specialist has been very attentive and thorough explaining the process and the scheduled maintenance work done to my 2021 hybrid Rav4 XLE or any of my other vehicles. Thank you AutoNation.

Avoid the lies and the scams and avoid this dealership at all costs. They will hold onto your personal information and make unauthorized transactions to your account. They lie about the car history so make sure if you purchase from them that the car is inspected by an outside mechanic. Not a scam company that pays their techs to lie. My whole experience was a wreck and I’ve made sure I’ve told everyone I’ve come into contact with. It’s not worth your money being stolen.

Three hours to sit and wait on a simple tire rotation. I was told it would be under 2. Will not be returning…

Alfonso (Cabos) was excellent at listening to my preferred features and needs from a vehicle, and helped lead me to the right choice! I was very happy with his honesty and professionalism. Mel in finance was great too. He gave me thorough info on all options available. Both were knowledgeable and kind and got me into a vehicle/financial decision that I’m very happy with. Least stressful car buying experience EVER!! ⭐️⭐️⭐️⭐️⭐️

A professional meeting from all departments to accomplish what I needed

Managers and sales people are a bunch of liars. I came in to see a truck and they magically couldn’t find the keys. So I put a deposit down so they wouldn’t sell it. Sales rep told me to come in next day when he started his shift. I get in ready to close the deal and they tell me the truck has been sold. Even after leaving a deposit

The worse dealer ever, poor customer service. Please don’t do business with William and Jose. These two guys are bad, they are not professional, they are not serious, they will just waste your time and not highly recommend!!!!!!!

They are so thorough,very professional,and a pleasure to work with.

Great people. Great experience!

Y’all’s service prices have gone through the roof since my last visit. Went in for an oil change and coolant flush, just because I didn’t feel like doing it myself. But, after getting changed nearly $300 for that, and quoted another $1000 dollars for additional work y’all wanted to do. I think I’ll service my own vehicle. Who charges $300 an axel for brakes on a Corolla? Nearly $200 for a tune up and nearly the same to bleed the brakes? Come on, I bought all new brake pads, spark plugs, and air filter for less than $250. And I already have brake fluid, a bleed kit and injector flush kit. No way will I continue to pay those exuberant prices when I can do the work myself.

Kind, caring, professional staff in all areas of transaction with great value. I highly recommend AutoNation Toyota in Orlando!

Awesome customer service.

I always feel robbed after very long waits, getting service here. Today was the last straw, after being told a hybrid battery replacement would cost $4000 I arrived to .be told the price was $5300 because they hadn’t told me that the 5 hrs of labor would cost $1000. Doubt the mechanics make $200/hr. Buying and servicing elsewhere

I have been getting my oil changed here since I moved to the area four years ago, first with my Avalon and now my Tundra. the service has got worse and worse. the Advisor Michael Gonzalas bas gotten qorse as well. I pulled in for an oil change this morning and got cbecked in. Then I waited and waited. No one came. All of the cars that were there when I pulled in were gone and cars pulling in after me were almost gone. I requested to talk with Michael and he never came out. UNACCEPTABLE. I just left. Just an oil change, but a faitbful customer lost today.

Thanks to our mechanic Gerry, the best

I had a service/repair done on my 2021 Prius Prime Limited and from the moment I drove onto the lot to the time I left the service was extremely professional and my Service Assistant, Christian Mejia was very knowledgeable, friendly, and helpful. He thoroughly explained every step of the process and how much it would cost. I most strongly recommend Autonation Toyota of Winter Park for any service or repairs you may need completed.

Top dealership I have been to. Had me in and out quickly while on a road trip when I lost AC Highly recommend their whole staff.

AutoNation Toyota of Winter Park is the most amazing car dealership and service center I've ever visited. My partner has been going there for years for sales and service, and now I know why. This is a world unto itself where there are more than enough friendly, hustling employees to answer your every question quickly and thoroughly, whether you've brought your vehicle in for service or are browsing to buy. Seriously, folks, it's amazing. And I can't say enough about Pablo Estupinan, who went the extra mile to get a used car ready for us to test drive. The same goes for manager Tonia and service person Manny! These folks couldn't be nicer if they tried! And the business is open every day of the week 9-9. Talk about CUSTOMER SERVICE! Our one and only complaint (haha) is that our Toyotas are lasting so long that we don't yet need a new one! Our 4Runner has 317,000 miles on it, and our Prius has nearly 200,000. Anyhow, when it IS time to buy again, we'll be headed straight to Auto Nation Toyota Winter Park. You can bet your car payment on that.

Very happy with my purchase. My salesman Douglass was very open, honest and listened to my needs. The dealership delivered exactly what I wanted. 5 stars for my experience.

Great service! Able to work with our needs and budget, the ONLY Toyota dealership we will ever go to! This is the sixth car we bought from them.

I recently purchased a 2021 Toyota Tundra from this dealership. I was charged for window tints and was told that ALL windows were tinted. I prefer my window tints to be darker so i brought my brand new Tundra to a reputable window tinting shop to strip all my window tints than re install darker tints. Upon the the technician doing my window tint job he stated the only windows that were tinted were my two front windows and my rear windows were just privacy glass from the manufacture, so i was charged for something I did not have. Also upon our agreement of the sale I was told I would receive seat covers for my leather seats and that the seat covers would be "nice" and "not tacky looking". While at the dealership prior to taking the truck home I asked to see said seat covers and I was told that the do not have them in stock and would have to order the seat covers. At this point I than asked if i can see a photo of the seat covers or know the brand name and I was told that they were not sure and that they would have the parts manager call me to further assist me due to her being on a lunch break until 4:00pm, mind you this all occurred around 2:00pm. I waited patiently a couple of days for a phone call and nothing so I decided to call the dealerships part manager and email her with no response via phone call or email. At this point I attempted to call the manager, Michael Marcinowski, who worked with me on the deal, with no response also. I than emailed the same manager asking about my window tints where he surprisingly replied with how my window tints were on all windows and came with a lifetime warranty. Once I made the statement in the email about my rear windows not being tinted i NEVER herd from him again, even after multiple calls and voice messages. A day later I call asking to speak with ANY manager regarding this issue, I was told how nobody was available at that moment and someone would call me back. Roughly 1 hour later i received a phone call from a DIFFERENT manager asking me to explain the issue to him,which I did and he stated how he will fix the issue and look into my seat covers BUT completely ignored my window tint problem of being charged for something I did not have. The next day, George, gets a hold of me sending me a photo of the seat covers. These seat covers are VERY tacky looking and appear to not even fit the seats properly in the photos. I stated this to him and he said let me see what I can do with my manager tomorrow and how he will get back to me. Next day roughly 4:00pm i received NOTHING from George so I decided to text him and he told me how it was his day off and he will get with the manager tomorrow and he attempted to call them and they did not answer. At this point Im VERY frustrated and mad at this whole dealership. and now 2 days later ANOTHER manager Dave calls me and leaves a voicemail while im asleep, I call him back and leave a message and STILL no reply. So moral of my review is that I was charged for something I NEVER had on my truck, They say they will order "nice" and "not tacky looking" seat covers but in reality they did and also lastly, how you cannot get a hold of ANYBODY to help you once they sold you a vehicle and they just keep giving you the run around hoping you will just give up and leave them alone. After they made a sale with me I was left in the dark constantly and just given a run around. I would NEVER recommend this dealership to any of my family or friends.

Excellent place, nice attending, very good people.

Manny was prompt courteous and made my service a great experience. While waiting for my vehicle I was looking at a 4Runner. Marielus Burrell assisted me. The one I was looking at was not a preferred color so she researched the same vehicle but in white and has already sent an email with all features. I have purchased 4 vehicles over the years and all were serviced at this location. Great experience. Thank you very much.

First time at this dealership for service and I couldn’t be happier. Super friendly and attentive staff. Special shout-out to Fabian Soto who took the time to talk with me about my vehicle. His professionalism, attention to detail and positive attitude were much appreciated. I would recommend AutoNation Toyota and plan to make it my primary point for service.

Christian was good manager he answered all are questions and concerns he let us now every detail what was going on with the car and how long it would take. Thank you for giving us good customers service. He has a good attitude Thank you

Fabian is always quick to respond when I arrive and provides professional service. Very thorough and addresses my car service needs!

The car is running fine since they replaced the battery and the staff was very helpful however I do have 1 complaint. My key fob was damaged during the appointment and the tape measure that was attached to it was crushed, stepped on maybe. It only cost a few dollars but I was disheartened that that had occurred without acknowledgement from them.

Friendly and knowledgeable crew. We were finished in just a little while. GReat rate o the finance.

Excellent customer service 😊

Excellent service provided by Edmundo G and Elio Di. Very satisfied with the treatment, the attention and all the help!👏🏻👏🏻

As a first time buyer at Toyota my experience from day one was extremely Good! Their Customer service was on top of the line. Great job from Marco Rincon ,Jose Rodriguez, Mel Espinosa and Tony. They were the guys that helped us a lot on our first purchase. Everything was smooth. Great job guys. Will definitely recommend Toyota Autonation Winter Park .

Thank you for the excellent customer service and taking care of my vehicle. I feel like you care about me and my family and that is a wonderful quality to have in a business.

El servicio es excelente!!

Overall service was great. Went in for an oil change and was in and out within the hour. I would recommend Autonation Toyota to friends and family. Five star rating!!!

Their service department is great. Fabian always takes care of me and never lets me spend money unnecessary.

Edward in service the guy with the Red Hat was awesome . Toyota is the best Car in the world

Very bad attention from the person who attended me. And the fault for which I was persists. I do not recommend them

Great customer service. It's personal they know me hear..

I will start that i dont like going to dealerships I feel is always a hassle. But i have to say going to this dealership was a great experience. Of course they want to sell a car, that's what they do, but the service in all the departments was great and willing to help you. Very welcoming. Thank you Jose Ponte, Jonathan and Salauddin.

If you go to auto nation at winter park, you should look for Jaeshaun Christopher! He made our purchase so easy. He is so professional, knowledgeable, friendly and will help you for what you are looking for. The car purchase experience has never been this easy. Thank you so much, Jaeshaun!

excellent service, they keep my vehicle in great condition... The team gives me a personal assistant thank

🤩 exelent and efficient service thank you. keep it that way

Douglas and Tonia was very knowledgeable and pleasant. All of my questions was answered and my needs were met.

Everything went well and got me out within the hour. However, the car wash hasn’t worked in at least 8 months and it’s those little things that go a long way. My car had grease finger prints on the back door and hood. A car wash would have felt like they actually cared because they took the extra step for customer service. Lounge is okay, attendants are nice, space is clean. By comparison Toyota in Lake Mary is much nicer and car wash works.

Manny, my service advisor was awesome. He along with one of the mechanics searched under my seats for over an hour to find my key fob. Thank you!

The shuttle service was great, actually Raoul the driver was very professional, and friendly

Fomos bem atendido pelo Sr. José e pelo Sr. Marcos, recomendo a Toyota por ter excelente Veiculos, foi um ótimo negócio ter feito essa transação com a Toyota, estão de parabéns. Muito obrigado.

Found the exact vehicle we wanted

i don't think I received the discount offered in the coupon. the rep knew about it but it's not showing on paperwork

Great service department! Professional and timely!

Came in for a recall/repair and they had me out the door in just over an hour. Thanks guys

De mal gusto. No hacen bien su trabajo! Fui a el mantenimiento del vehículo correspondiente y adicional un problema con otra parte del vehículo y nunca le hicieron revisión y me la entregaron igual! No los recomiendo lo siento, solo les importa vender y después de eso se lavan las manos!

This AutoNation is usually good with their service and maintenance, although I've had problems before. But I will talk about my most recent visit(s). I went in for my 5k mile maintenance and after they did my work, they said that I needed new rear brakes and I needed new tires. It was rather odd since my car is a 2016 model and I haven't heard a noise that would indicate I needed them changed. When I went home, I checked my tires and they were low, so we replaced them, which when I went in for that (second time there that week), the paper (where they put how much tread you have, and your brake lining) showed the OPPOSITE of what the paper said from a few days ago. Apparently, my brakes were miraculously okay when I went to the AutoNation for the 2nd times that week. I decided to go to Tire Kingdom and do a free brake check and my brakes are PERFECT, I still have thousands of miles to go before I have to change either of them, the rear and front. The fact that you lie to people and on top of that have your employee tell me, "You NEED to change these before your next service because bad things can happen with bad brakes." Trying to scare me. People who don't have parents, guardians or friends to ask about what to do, are constantly being ripped off by this fear the employees and Toyota put into you and thinking you'll die if this one thing, that you don't need, isn't changed. The employees are nice but the fact that they need to invoke fear to sell things, is telling. TLDR; Went in for service, came out with APPARENTLY needing new brakes. Was told by AutoNation employee that I NEEDED to change my brakes or bad things can happen with bad brakes. Went to Tire Kingdom and they told me that my brakes were perfect. Lying to make money is telling especially when some people don't have others for guidance.

Friendly efficient helpful. Thank you

Great service and welcoming atmosphere.

Fantastic friendly staff, done on time with good communication. Thanks Brandon n Rommy

This AutoNation is usually good with their service and maintenance, although I've had problems before. But I will talk about my most recent visit(s). I went in for my 5k mile maintenance and after they did my work, they said that I needed new rear brakes and I needed new tires. It was rather odd since my car is a 2016 model and I haven't heard a noise that would indicate I needed them changed. When I went home, I checked my tires and they were low, so we replaced them, which when I went in for that (second time there that week), the paper (where they put how much tread you have, and your brake lining) showed the OPPOSITE of what the paper said from a few days ago. Apparently, my brakes were miraculously okay when I went to the AutoNation for the 2nd times that week. I decided to go to Tire Kingdom and do a free brake check and my brakes are PERFECT, I still have thousands of miles to go before I have to change either of them, the rear and front. The fact that you lie to people and on top of that have your employee tell me, "You NEED to change these before your next service because bad things can happen with bad brakes." Trying to scare me. People who don't have parents, guardians or friends to ask about what to do, are constantly being ripped off by this fear the employees and Toyota put into you and thinking you'll die if this one thing, that you don't need, isn't changed. The employees are nice but the fact that they need to invoke fear to sell things, is telling. TLDR; Went in for service, came out with APPARENTLY needing new brakes. Was told by AutoNation employee that I NEEDED to change my brakes or bad things can happen with bad brakes. Went to Tire Kingdom and they told me that my brakes were perfect. Lying to make money is telling especially when some people don't have others for guidance.

Excellent sales experience from your sales associate Junuel. Love the opportunity to work with you.

Fue agradable el ambiente dentro del dealer, proveen un ambiente familiar.

Excellent service in a timely matter. vehicle was brought in on a scheduled appointment through app and the time service rep promised it would take was accurate.

This places sucks, all of the services that I had were a nightmare!!

Always a good experience in the service department. I feel like they never try to push me into additional services like I’ve experienced in other places.

I recently brought my 2021 Toyota 4Runner for its 5,000 check-ups. Service was above and beyond as always, Ronney, Jamie, and Brandon all helped me with questions I had, as they did more than requested, Why would anyone go anywhere else, with people like this, Once you learn who is doing what is expected and more. First-Class Treatment without high prices to get this. www.vetsgrowth.com - we report the great.

Overall, a good experience. The salesman and finance representative were courteous and we agreed on a price relatively quickly, however I waited around an hour from the time I agreed to a price before we sat down with the finance rep to sign the paperwork.

Service department is super efficient & they strive to get you in & out in record time without loss of quality.

Nick is great. Always pleasant and professional. I feel he carea about me and my car.

Outstanding job by the entire Auto Nation service team. Thank you !!!

Quick and easy , very nice salesman and finance personnel

great as always the guys at auto nation do a great job and Manny keeps it real.

All great except 4 hours for an oil change and tire rotation is REDONCULOUS!!

Everytime i visit Autonation service, never any disappointment. Always professional, courteous and timely service. Thank you

Maintenance service was satisfactory. Ezra is my service specialist.

Ezra has always given the best customer relationship. Great service & service manager. Keep it up.

Trabajan coordinados y son rápidos cuando tenemos Cita

They are all nice The Only thing is the wait is long But I understand it takes time to look and exam everything in the car Well done job guys

Excellent service provided. I want mention Fabian Soto. He was my service writer and took excellent care of me am my Highlander. Thank you Fabian!!

Customer service was excellent. George our sales person was awesome and attentive. Very well organized and professional. Did not feel pressured at all. They took care of our needs and made the car buying experience enjoyable.

At my home our van wouldn?t start and it was determined not to be the battery. In 2006, I bought my new van at AutoNation Winter Park, and have always had it serviced there. It was suggested that I have my AAA tow it in and they would investigate the issue. Since I trust them, I decided to stay home and wait for them to phone me about what was needed. It was determined to be the starter, and by phone I gave them the go ahead to replace it. It is a relief to have a dealer that you trust, and that way I could make good use of my time at home, rather being in a waiting room at a dealer. I was notified when the repair was completed and I am very satisfied to have my van in top shape again. Everyone was very polite and respectful of me and my time. I highly recommend AutoNation.

Quick service and my repersentative was very nice and polite!

Douglas was phenomenal and went above and beyond for me and my family he even went as far as getting McDonald’s for my son. He was very patient went over all options and made it feel more for us then just another transaction for him.

service was fast. will know how complete in about a week once I see if the intermittent problem is fixed

Henry and Shekhar were amazing!! They are unbelievably nice and extremely hard working!! Ended up battling with the banks and got me a very good interest rate!! I couldn't be happier!!

When making the appointment I was told they would look at my window that is making a clicking noise and the wind is extremely loud on a brand new 2021 car. Once I arrived I was told that since it was a Sunday they did not have a person available to take a look the only technician they had were for oil changes only? Completely wasted my time, I work Monday-Friday, need to set the right expectations with your clients and schedule accordingly

Had an issue with a tire (nail sidewall damage) I purchased in February and was able to get the tire replaced at no charge within less than an hour!

The service (oil change) was quicker than anticipated.

Henry and Shekhar were amazing!! They are unbelievably nice and extremely hard working!! Ended up battling with the banks and got me a very good interest rate!! I couldn't be happier!!

When shopping online for a used SUV the sales personnel that I worked with, Austin P. , Was very professional, courteous, promt with communications, honest, and kind. Even though I ultimately purchased at a different dealership. Austin P. Continued to offer his support if I should need it.

Very pleased with Chris P, great guy. Financing was a breeze.

When making the appointment I was told they would look at my window that is making a clicking noise and the wind is extremely loud on a brand new 2021 car. Once I arrived I was told that since it was a Sunday they did not have a person available to take a look the only technician they had were for oil changes only? Completely wasted my time.

Had appointment for standard interval maintenance. Raz Hosein was professional and courteous as my service manager. Service conducted as promised in less than an hour. Always a pleasant experience at Autonation Toyota at Winter Park!!

I HAD GOOD ASSISTANCE TO BUY THE VEHICLE.THANK YOU

Sal Akhtar was my salesperson and he was awesome. Got me the exact car I wanted. He was recommended to me by a close friend who had been doing business with him for 17 years. Ahmed El Marhi did a great job setting up my car's features and explaining and answering my questions. I look forward to future dealings with everyone there.

If your vehicle need service ask for Advisor Oscar! He is second to none. Professional, courteous and will always keep you informed! Oscar for top shelf service.

I have been to the Service Department many times and all maintenance and oil changes have been done here. My experience with the attendant Edmunds was not good, I took my car because I can hear a noise coming from my front left side of the car (wheel) like an old scratched disc. The car stayed the entire day to be checked at the mechanics, until the morning of the next day, when the attendant confirmed the pick-up at my house at 8 am and only at 9 am after I sent messages and got no answers I had to calling the Service Department to charge a position is that they came to pick me up (business day). Upon arrival I was notified that nothing was found wrong in the car (neither heard noise nor found anything in the car), and was told that the noise was normal when the car was cold (I have had the car for over a year, and it never made the noise it started this past week). I then suggested driving accompanied by the mechanic so that he could hear the noise I was referring to, along the way the mechanic managed to hear one of the noises I was referring to, we returned with the car to the Service Department. While the mechanic was checking the car, Mr. Edmunds came to me and said: - there's nothing wrong with your car, we removed the tire and we didn't see anything, and I need to see, if I don't see it, we have nothing to do. ; when your car comes just jump on it and you can go. Those were the exact words the attendant used on me. To make matters worse I continue with the noises in the car and even more frequent. I felt like I was wrong to want to fix my vehicle at a trusted mechanic. Because from the moment I arrived and started my conversation with him I felt arrogance. In addition, I was charged $134 dollars to have the car checked before any worries about what the real problem was. I hope this feedback can help, and honestly I can't imagine going back to AutoNation to get that kind of customer service and zero solution.

Love my AutoNation family. They are the most trustworthy people in the auto business. They have been taking care of my cars for nine years and they are simply great. If they weren't, I would not still be with them!!

While waiting for your car repair you?re offered free coffee and a movie. Popcorn is gone!

I went in for a 15k service and a fuel pump recall. Great job and quick service

Staff always friendly and welcoming. They keep you informed of what you need in order to keep car in tip too shape. They are honest and let you know if matter can wait or needs done immediately.

I just purchased a new, 2021 RAV4 from Argenis Gonzalez. He provided awesome customer service on not just one, but during my two visits to this dealership. I highly recommend him; he's patient and SO NOT high pressure.

Their care and personalized service. Do not oversell repair options.😃

Went for my very first oil change an my rav4 and it was definitely done in les than 45 minutes including all of the check points on the car.

I purchased a new car in 2021. Yesterday was my second scheduled preventative maintenance appointment. Immraaz (Raz) Hosein was my assigned service representative each time. I have only high praise for his and AutoNation's service and attention to detail. Raz provided me with white glove treatment. Yesterday, he met me at the check-in area, wrote up my ticket electronically; he was extremely pleasant and very helpful. Following our discussion of service required, he directed me to the waiting area. Instead of waiting for my car in the waiting area, I decided to wait outside where it was less crowded. When my car was ready, Raz came to find me. We went over all the paperwork outside, thus avoiding the crowded checkout area, and then he personally escorted me to my vehicle and wished me well. He was also kind enough to scheduled my next appointment before I left and sent a text later to confirm it. I've bought or leased Toyotas from AutoNation over the last 20 years. The service I received yesterday was typical, not out of the norm. Thanks, Raz.

Service was good and my personal service rep was great! Keep up the good work, Christina!

Christina was top of the line customer service two times in a weeks time in my book. I would definitely recommend

We have always had good service every time we brought in a vehicle.

Fast service and addressed all my concerns, facilities are clean and following social distance protocol. Staff was attentive and friendly

Mannie, my service rep was GREAT! The courtesy van driver was also great!

Good costumer service, people are very kind. Every employee try to help you with pleasure.

I always have a great experience at AutoNation Toyota in Winter Park. Ezra has been my advisor for years and I trust him completely.

I’ve been coming here for years. Have owned a Prius C and currently a Toyota Corolla. I noticed it was riding rough the past few months. I decided to add a tire rotation and balancing along with my oil change. Andrick pointed out that one of my tires was a mismatch. I was planning on buying new tires soon but thought I might be able to squeeze a few more miles out. However, they had a special going on- buy 4 tires get $100 off. So I figured it was perfect timing. Some people complain that the pricing is too much. I disagree. I think the level of customer service I received makes the fees worth it. They have a complimentary shuttle that takes you home for free. No need to call an Uber. Ronnell was a safe driver and personable. When I picked up the car, a gentleman (possibly a manager. Didn’t catch his name. )offered to fix my car keys free of charge because the battery did not work. I absolutely recommend this place. They do their best to ensure your car is working in excellent condition. I left the service center and immediately noticed how smooth it’s riding now. Thank you ! 😊

Excelente atención y servicio de Marco rincón 100% recomendado muy bien todo y sales manejando, muchas gracias

They are the best... Yanuel did an awesome job all the way through the process, even above and beyond my expectations. Can't be more satisfied with Autonation.

I bought my Camry at Auto Nation Toyota in November 2018 and have taken it back for routine maintenance (and a vehicle recall for fuel pump replacement) ever since. I?m always happy with service. Everyone is friendly and helpful.

The service department is great and competitive in price with independent shops. I trust them for all mechanical work and oil changes done on my 2 Toyotas since I moved to Orlando in 2008. The Service Advisors keep me informed and always find coupons to lower the cost. They are the best in all of Orlando and keep my 2005 Tacoma and 2010 Prius in perfect condition!

We took our Prius in for standard check and the folks there did a great job AGAIN! We are on our 3rd Prius from them and have always had great service. Before , during and after the sale! 👍

Easy in and easy out getting service here.

MULTIPLE VISITS AND THE PROBLEM HAS NOT BEEN RESOLVED

I had my 2017 Toyota Corolla iM for almost two years and I?ve been getting all the services (oil change) at AutoNation Toyota of Winter Park. Their service Dept is top notch. I had a wheel bearing that went bad. Their service department manager (Stuart) went above and beyond to get it done through Toyota?s warranty. One of the best service departments I?ve ever been to and also huge thanks to Toyota of North America for honoring the warranty without a hazle.

You guys keep asking for a review so I’ll put one. This dealership has been awful. I have complained to the dealership and Toyota but no one cares. Between myself and my bf we have new cars we bought at Mazda and Chevy and they have wonderful customer service. We have had a bad experience at Toyota since day 1 here, when I went with my son to buy his first car.. a brand new 2021 Toyota Corolla. We spent hours there, they tried to trick us into the extra warranty by adding on additional months, saying the internet was down and they were gonna “help us out”, and give us that.. which wasn’t free, so nothing given. In fact, they don’t even give you floor mats unless you pay the additional fee, I forget how much , but over $500, yet they list in the required 5,000 mile check that they check and adjust floor mats. I gave up on the fight for floor mats after realizing they weren’t in the trunk, like other dealerships, and no one there bothered to even call me back. We then found out that the tpms was installed incorrectly in the car, when we got a nail in it. It was showing low air in the wrong tire. I called and they gave me the run around, finally the adviser said he would have them reset it , it would be quick and he agreed to patch it for free, for our trouble. Ok good, except when my son got there, the adviser was out that day, and they knew nothing of the agreement and said it would be $30 something. It took over 2 hours, and then they told my son it couldn’t be patched. They had to order a new tire and would call him in 2-3 days. 2weeks later... still no call . Go somewhere else. Seminole Toyota is better. Stay away from here. They don’t care about the customer, atleast not us.!!!

My family and I recently visited AutoNation. They provided excellent service and were able to find two vehicles for my daughter and I. We love Toyota! Thank you for all of your help!

Great service. Have purchased six cars here. Never been disappointed. Thanks to Rodney, Ben, Luis, and Magoo!

Excellent service , got a courtesy car dropping off me at my work place , and didn?t take 5 mins to process to pick up my car after service

Everything was very good but they forgot to replace wiper blades.

Nice staff and service that I?m very comfortable with ??

Jaeshaun is the Sales Associate to sell you a car. He was extremely knowledgeable, answered every question in detail and was a "no pressure" type of demeanor. We thoroughly enjoyed our buying experience - we did not expect to buy a car yesterday....but we have a new car. Pedro was also extraordinary in the Finance office - extremely personable and pleasant to deal with. Great job - the GM should be proud of the excellent customer service provided. Bottom line - ask for Jaeshaun and then Pedro!

It was awesome ,everything was quick according to plan

Excellent and fast service, I had a recall and they solved it in just one day

Great care on costumers. Service experience have been very good. Find solutions to the problem on the car.

Christopher made my purchasing process so easy. Every request I had as far as what I wanted in a vehicle was completed and further exceeded my expectation. Please go see Chris if you are purchasing a car from autonation Toyota in winter park he will make it happened and you will leave happy!

I had my 2017 Toyota Corolla iM for almost two years and I’ve been getting all the services (oil change) at AutoNation Toyota of Winter Park. Their service Dept is top notch. I had a wheel bearing that went bad. Their service department manager (Stuart) went above and beyond to get it done through Toyota’s warranty. One of the best service departments I’ve ever been to and also huge thanks to Toyota of North America for honoring the warranty without a hazle.

WORST experience ever, I came to take the car today.. I Emailed them and was asked to come for a discount on a Sienna, when we went there after driving for 45 mins, the employee that asked us to come said he was busy and left us with a random employee. Waited for almost 3 hours for the discounted quote on the car and when he came back he said the value went up and asked for full price with no discount on the car. terrible dealership, never coming back ever again. They offer a prize to those who write good reviews and that's why their reviews are good. Worst Toyota dealership, Worst experience. Don't waste your time going here. UPDATE: Talked to GM and he said sorry for my inconvenience and he can reduce at the max 500 for a new Sienna. That's it. So the only reason they are asking you to come to the dealership is to push for some sale for whatever they have in their inventory. I went to another dealership in a few days and got my Brand New 2021 Sienna XLE almost $5000 less than what Autonation Toyota offered me. I never recommend Autonation Toyota and buyers should check with other dealership before buying from Autonation Toyota.

I just bought a new car at this dealership. Despite the crowds, I received top notch customer service. The sales consultant, Henry, courteously and professionally guided me through the sales process. His work ethic is phenomenal. He answered all of my questions thoroughly and patiently showed me how to use all of the "bells and whistles" of my new car. And, I want to give a shout out to the financial rep, Tonia, who was also courteous and professional. She guided me painlessly through the laborious "paperwork" process. These two individuals help make this is a top notch dealership in central Florida. Kudos to them!

service ,and also a sales representative reach me and follow up on me regarding options for get a New vehicle.it happens while i wait. I walked every single área of the facility ,sales outdoor and you can feel team presence and a very friendly atmosphere.

She was very pleasant and patience. Was very thoughtful and knowledgeable. I had a great experience dealing with her.

excellent customer service staff. good maintenance service for cars and in general I recommend this dealer ?

My adviser Bob was so helpful. I recommend Toyota Auto Nation for service/repairs. The only thing I missed is the courtesy car wash, please bring it back ?.

Good and honest service. I was able to wait in a safe Comfortable area and their service and advise was great.

Great Service. Christina always takes care of me and offers the best service Advise.

Great service, smooth and straight forward. Arnold and Andris delivered exceptional customer service., they went above and beyond helping us to get the best deal. I highly recommend this dealership.

Brandon clearly explained everything I had one problem a few months ago and I couldn't understand what I was being told. very glad Brandon explained it. Also he told me at 100,000 tune up.

Best service and customer service ever.

Brandon clearly explained everything I had one problem a few months ago and I couldn't understand what I was being told. very glad Brandon explained it. Also he told me at 100,000 tune up.

ME HE SENTIDO MUY BIEN ATENDIDO DESDE EL PRIMER DIA, TANTO POR MARIO BUSCA QUIEN FUE MI VENDEDOR Y CRISTIAN MEJIA QUIEN MUY DEDICADAMENTE ME ATENDIO EN MI PRIMERA VISITA POR SERVICIO A MI VEHICULO Y DE VERDA ESTOY MUY SATISFECHO CON EL SERVICIO PRESTADO..

My experience was excellent, the seller was excellent, very attentive, he knows his work very well, very professional and friendly, in general everyone's work is excellent, I will recommend this dealer to all my friends.

Good customer service but my car when they give me the car was dirty and the beeper key not working good and the back camara not working .

Christina Rivera was incredibly professional and borderline made my year. I had some issues with my trunk and she was very informative and really helped me solve my problem. She deserves this 5/5 rating thanks.

Had a pleasant experience in buying my new Tacoma SR5. My wife and I navigated the web after quite some research and sent out a request to test drive our truck. Jesús Contreras immediately responded. He was courteous, profesional and had good product knowledgeable. Once we got there he did not push the truck or try to up sell us. He was patient with us and again, professional. We left that day happy and satisfied. We paid the right price but customer service was the key in the entire process. So if you are looking for a Toyota vehicle, Jesus is the dales person to go to. Thank you all.

I have no recommendations. Outstanding service as always.

Romy is my team advisor/make-my-wishes-happen-person. He and others were prompt, courteous, offered positive suggesstions, saw to it that every detail was covered, my questions answered professionally and politely. Amenities also much appreciated. Snack counter hot dog were best I've had in a long time, and server was very helpful to let me know where I could purchase same. Total positive experience---as usual~!~!~.

Wonderful- best Team of employees!!! Fabulous Service and Sales Departments!

Thanks Auto Nation and Raul. You rock! I will certainly be back for the next one. I am so happy with my new vehicle. Wohooo

Someone called me saying that was time to schedule a service and all was going to be free because was included on my purchase. I drove about 50 minutes to get to the place just to receive the notice that the service wasn't included and I have to pay 105$ for a oil change and tire rotation. I did it because I was already there, but I really didn't need id, i haven drove more than 1500 miles since I bought my car and I could wait way way longer. I got the appointment for the service with the lie of being included on purchase, it wasnt included

I looked all over for the 4Runner I wanted. I found it at AutoNation Toyota in Winter Park. I also found one at a Miami dealer. The Miami dealer tried to overcharge me. Not AutoNation Winter Park! Ramon was the sales person and he did an outstanding job of working with me. They charged me fairly for the price of the car, and worked with me to obtain the proper financing. What was even better was they delivered the 4Runner to my home, helping me with my busy schedule! I greatly appreciate Ramon, Danilo and Miguel. I cannot endorse them enough. Great work team!

Excellent customer service and i would recommend them to my family and friends.

Good service. Very helpful service advisor.very knowledgeable and experienced.

My experience was first rate and efficient. I was in and out within the hour, as promised.

Very knowledgeable, smart, well mannered, proactive and professional. Did not go around the questions, if he didn't know the answer he would go find it. On the other hand, my lease paperwork was done, because I had purchased different wheels and tires for the car I had to return to install them, there was a very helpful, sweet and kind lady at the parts desk but other than that it was awful. The employees in the service department never have a legitimate, real, near accurate answer for any questions all related to service. If they do have an answer, 9 out of 10 it's not what the the other 3 employees told the customer before.

Amazing service showed me good options around my price range

Pleasant employees, very mannerly, efficient, helpful and knowledgeable.

Poor quality of service. MY CAR WAS NOT DETAILED. ESPECIALLY IN THESE DIFFICULT SITUATIONS OF COVID-19 WITH SERVICE TECHNICIANS COMING AND GOING THROUGH THE CAR, SITTING ON THE SEATS, THEREBY PUTTING ME AND MY FAMILY AT RISK!!!!!

All the staff from Salesman on up into Financing and finally closing. Very helpful and professional!

Very professional and excellent customer service

Took my coil overs for install ,as well as oil change, quality service

I made an appointment for an oil change , I am very please with the service I received. My child has Autism and is not able to sit for a long time. I was in and out of the waiting area in approximately 30 minutes. Great service!!!!

Friendly people good service.

Great Costumer service. Best deals. They fit all your needs. Jesús Sequera was the best...

My vehicle was done in a timely fashion

Needed new tires but wanted the best wet traction possible. Cory help with a search and we found some highly rated tries. He was able to order them and have installed in under 7 days. Thanks

Their hospitality is great. Quick and reliable service.

Excellent!

Henry Modaresi Was a wonderful salesman and very helpful with everything. My first experience with online car buying. Henry made it a smooth process and I was in and out in a few hours with a nice new car!

Henry did a great job! I would recommend him to all my friends. He called me the next day to make sure I was happy with my purchase.

We were greeted immediately upon arrival by two managers. They took our requests seriously, escorted us to a lot with plenty of inventory, pointed out details (some that we had not previously considered) and allowed us to test drive several models so that we were certain that we made the right choice for us. Our Sales Executive, Henry and the entire sales an finance teams were patient, friendly and professional. As a result, we actually bought two brand new Toyota Camry XSE’s. The team was knowledgeable and the vehicles are the epitome of luxury. They are exactly what we needed for safety, they are beautiful cars and are priced right. Thank you team!

They were very responsive, did excellent work , and Rodney was wonderfully. I,ll be on tap for 2022 Avalon.Let me know when it can be ordered. Art Shuker. 4124007283

My service advisor was great. He is always honest with me about everything. Things that need immediate attention and things that can wait.

I went for a car service. The process was quick and easy

Great service and very professional. the service was also completed ahead of the scheduled time.

It's really fast and approach in a friendly manner. Delivered me vechicle at exact time whatever they said. It is pretty good

I brought my car in for an oil change - regular maintenance. They called and gave me a long list of major safety hazards including telling me that I needed to buy 4 new tires, rear brakes immediately. They tried aggressively to sell me these items. I immediately brought my car in to a local trusted mechanic. The only thing that it needed was new windshield wiper blades. My car also reeked of tobacco smoke when I picked it up - as an asthmatic this presents a health issue for me.

Eddy was a great service guy. Excellent job

Making an appointment was easy. Met me at the appointment time. Facility clean and bright, people friendly, professional, and knowledgeable. Everyone followed COVID-19 safety procedures. Work was done quickly and well and the service rep thoroughly explained what was done and how. I am very impressed.

The representative that helped me get my car was awesome. He went above and beyond to get me into my new car. He was able to accomplish the impossible considering all the demands I had. He was great. I’m super happy with my new car. Thanks to the great job done by Chris Peralta. ☺️

muy amable la persona que nos atendió muy atento

I’ve been doing business with AutoNation Toyota Winter Park for twenty some years. I’ve had several techs during that time all of whom were great. Some have moved on and Brandon has helped me for a long time now. Just recently I had Matthew to help me. All have been phenomenal! Oh, pretty much when I have my car serviced (whatever the issue is), I’m in and out in a timely manner! Thank you AutoNation Toyota! Martha Higginbotham

Got a great deal and the service has been good too

The process carried out by Francis Cardona and Jose Otero was well done

Greatest customer service. Carlos the salesman was the best. I would recommend him to anyone. He was so helpful and really went out of his way for me. Thank you

Itaat was the dealer I dealt with for the most part. He was pretty awesome. The finance department ended up keeping me there for 4.5 hours which sucked but the customer service from Itaat was pretty great and I got a car I liked at a price I liked so that was great.

Ben Smith is the best service advisor I've dealt with over the years! He doesn't push unnecessary work on me. Thanks Ben! :)

I took my vehicle for a recall for a fuel pump and then I had to take it back the next day because the fuel light and check engine light came on they obviously didn’t test drive it and when I took it back it took a long time and I feel it should of been a priority because they messed up

About 3 years ago I had come to Auto Nation once and wasn't please with the facilities and people, but it hs changed a 360 degrees for the better. I'm very much impress.

Rommie has always ensured that we receive the utmost care when we have our Toyota?s serviced!

I went for my service routine, tires replaced for new ones .. but had to return because I was having a vibration while go in high speed, Gerry responds almost immediately to my request. Over 2 years taking my car to you guys and every time surprises me more with the customer service. Thanks to the manager Stewar who got involved in the situation as well! 5star team

Every time I go into service my car Bobby takes great care of me. He clearly explains everything and is pretty much on the dot for the wait time.

Was told my vehicle would be ready the following morning (warranty work) after drop off. Was told someone from service dep’t would contact me when ready. No one, and I absolutely mean “NO ONE” from Autonation called me. I’m the one that called innumerable times only to get pushed through to their voicemail. Left about 6 messages over the course of a whole day. Did I mention no one called me back? I finally got through to the service department at 6:45 pm and was told it had, in fact, been ready that morning. My advice to anyone considering this dealership for service is to avoid anything but warranty work like the plague!! They obviously follow the “Larry, Moe & Curly” communication protocol.

I had a great experience all around w Henry Modaresi . He helped locate a vehicle that was hard to find. I highly recommend his service

I am a long time customer who typically had ok experiences with this dealership. Recently I took my car to get a conventional oil change and tire rotation. In the past it cost me around $50 give or take a little for labor, parts, tax. This time, I was given an estimate of $21.75 for the oil change and $24.95 for the tire rotation when I dropped the care off, which seemed reasonable. When I picked the car up, the bill was just over $100. When I pointed out that I was being changed for synthetic oil instead of conventional, they called the service person back and she said, oh they must have put it in wrong and walked away. Which I get it, they are busy but no still didn’t’ explain all the extra fees and labor cost added to the bill. I ended up paying $70 for a tire rotation and conventional oil change. That’s the most I’ve ever paid for that type of service. The other thing that happed while I was waiting for the service was that I was called by a one of the sales staff from the Toyota dealership. He did not identify himself at first, I had to ask how it was and what he wanted. He was from Toyota, then proceeded to tell me that he wanted to buy my car. I said what, no. He then persisted to say that I needed to get an upgrade and he could buy my car, which is when I hung up on him. This is the first time I’ve had this type of call while I was getting work done on the car. He was not going to take no and was very pushy. Overall the experience of dealing with this dealership was poor and I would not recommend taking your care there.

Awesome customer service! My advisor Rodney always pleasant and gets me in and out respectful of my busy schedule and recommendations for service are always on point. Always a great experience dealing with him.

Disclose that important features that are clearly needed that they are broken I bought a car with two front doors are broken and made me pay $50 to fix it 🤦🏾‍♂️

I bought a new 2021 Tacoma today from Toyota of Winter Park. My sales consultant, Henry was fantastic. I would recommend Henry and this dealership to anyone.

Even though they stated in the repairs receipt an alignment was performed, the steering wheel is not perfectly aligned to the center and I was not provided a copy of the before and after report of the alignment.

I recommend AuroNation of Winter Park. They give you excellent service and customer care. 😀

As always Auto Nation Winter Park is a well run business with excellent service and my car was quickly serviced and records provided. My expectation was that after service the car would be washed but I was told that service was stopped due to Covid-19. I understand caution but washing my car after service should not be impacted by COVID unless it is done at a public car wash. I believe it is the little things and attention to detail that make the difference between a 4 star service and a 5 star service.

Michael never asked me if I wanted the multi point inspection, but he reported that I declined it??? This is the only time that I was not happy with the service. Brandon an the store was very helpful. He fixed my keychain and place a battery. Thank you Brandon

Good Job for all my needs

Christina was my customer service coordinator, she was efficient, friendly, and got my car's low pressure fuel pump replaced quickly. She also made sure my Toyota rental car was available for me to use as well.

Mike is my service advisor and he kept me well informed. Very competent and professional. i bought my 2014 Prius here and have brought it here fir all my service work. Very well run company. Impressive.

Auto Nation is always clean, and ready to help with any questions I may have. Everyone is polite, and interested in you and your needs. I would not take my 2008 Toyota Highlander to any one else for service. Thank you CoryPope for always being happy to see me and help me!!!

Wonderful experience. Repair actually took 1/2 hour less than prescribed, since the dealership has the same people doing all of this particular recall. That is why I get all of my cars From this dealership. Service is exceptional!

The staff was nice and professional. However, I called the dealership on 4/22/21 regarding a plastic part missing from my vehicle . No one has returned my call. Can someone PLEASE return my call. I want the missing piece back !

Great service. Had appointment. Glad I got there earlier. Line to get in took 20 minutes

The buying process was made simple and every step was explained to me very well however I did not receive a call to repair a few things on my car under warranty and it's been 2 weeks.

Good Dealer, friendly Crew and Profesional. Overall Excellent .

There should be more transparency from the guys who do the finance part. I was treated as a delinquent just to justify 7.5% interest rate! I proof him wrong in all the aspects and went down to 4.5% ....This is my 3rd card purchased there, there should be more professionalism and respect. Finally, Service department is a joke, this new car I got has serious SHAKING issues but service department just keep playing games and don't replace all the bad tires only 1 was replaced but the car continues to shake...LAST TIME FOR ME WITH TOYOTA I'M DONE....At the end of this year I need to change my Jeep Wrangler LEASE and my wife CH-R but I'll look somewhere else! THANK YOU TOYOTA!! COROLLA HATCHBACK 2021😤

No pressure tactics and a very smooth transaction. Thank you, Jesus Crespo for making my purchase of a Toyota 4Runner such a pleasant experience.

Best sales person. Ion - he knows his stuff!!

Not the best customer service experience. I was told service would take an hour and it took almost 2 even with asking them not to do the complimentary car wash. When I told them I couldn?t wait much longer because I had to work I was told they would check on the car now. After 20 min of no communication I walked around to where vehicles are returned and my car was parked there.

Great customer service. Always helpful and efficient.

Fast service

Scheduled my mom’s car in for an oil change. Just a oil change nothing more nothing less. Hour goes by and she calls me telling me that the service advisor said her brakes are very bad and that her life will be in danger if she doesn’t change them. The advisor actually brings her a set of brake pads one old and one new. He has the nerve to show her a used brake pad and says “this is yours, this is what its supposed to look like” wait a minute who told you to take the wheels off and check the brakes? Who told you to remove the pad? No one. Because the car had brakes recently done I knew they literally were trying to scam her. I find it hard to believe the car came in for an oil change and they took the wheels off and physically removed the pads. He Also told her that she will need to sign a paper if she refused the expensive brake job. Extremely unprofessional.

Being retired on fixed income needed more incentives to purchase a tundra. Purchased an F-150 at Autonation.

Quality service and done in a timely manner as always. Bobby Gobin is phenomenal.

Cory was very polite and respectful and the manager was everywhere helping and assistance everybody

Went to the Toyota dealership yesterday to test drive a vehicle and asked for Henry Modaresi because he sold my husband a truck a few years ago. Henry made every thing go so smoothly! It was a pleasure to work with him. I love my new car! Thanks Henry!

My service Manager Nick Richilano has my best interest for maintaining a great vehicle keeping it in great condition. Wouldn't let anyone else touch my cars.

Friendly staff.. explained exactly what they would be doing and checking for.. arrived at 7:30 was leaving around 8:30. Staff explained what they did and let me know when my next appt is.

Excellent courteous service

Good, Patiently, Kindly, Greatly Attention......!

Jerry is excellent and very knowledgeable with his job.From scheduling and explaining the work that needs to be done.

Service time quoted was 1 hr. The actual timeframe was 2 hours and 15 minutes. It’s not that it took so long, but as a service “advisor” you should know what the accurate wait time is. It was only a routine oil change btw.

Excellent service and personal experience. Very good

The car buying experience was great for the most part, I bought a new car maybe 2 weeks ago. My sales rep was manny I believe and the finance guy's name i don't remember . I decided After a week to get my windows tented this is where my experience took a turn for the worst. The sales rep and the finance guy said call me if you need anything. I called and text Manny no answer that was 4 or 5 days ago I called the finance guy he said someone will reach out to me to schedule. No one has called me. That 4 or 5 days ago. This has me wondering if something goes wrong with the car during warranty how that is going to go? Very disappointed in the after sales care I received. Also it is sad that i got to leave a bad review to get someone to help me. The Pandemic is not an excuse for bad service.

Sales person need to be little more professional, finance team is excellent

I have brought my car here several times and have never had any issues. They always tell me what they are going to do to my car. I have t had any issues up to this point.

Sales Rep great, Sales Manager gave me misinformation that I believed, and made a decision I am not happy with. Finance rep vague with answers, and Finance Manager was called in to seal the deal and he did. I am not happy with the deal, and the misinformation, the deal took 7 hours to complete, was very exhausting. The car is leased, I wanted to buy.

I have questions and there are no answers and the language is a barrier but when I bought the vehicle it was not.

Eddie was my service person. He gave sound and reasonable suggestions for repairs. Was very knowledgeable and friendly. This is my go to dealer for everything related to my car. I love being able to get a ride from and to the dealer when I have to leave car for repairs. Felix, one of the drivers is awesome. Remembered me and my address 6 months later. Place is always spotless. I pay a little more because I go to the dealer, but what I get in return is worth it. Auto Nation at Semorian is the only dealer I would go to.

I did have a negative experience here having to come multiple times to get my car up and running smoothly again but, after two attempts "Stewart Burzee" from Autonation Toyota took the matter to a personal level and had it fixed under his personal supervision. This made me trust them enough to come back for be it to purchase my next vehicle, service or repairs. Thanks!

great customer service, very professional and freindly

Service providers are excellent

For some reason they will try not to honor the coupons, and they will play with prices so your coupon is worthless. 5 times! I had to return so they rotate my tires because they didn?t do it after I told them to, for some reason they hate tire rotations, the only reason I come back to this place is because I rather take my Toyota to a Toyota dealership instead of going to independent car service that will actually be worse.

Excellent . WS kept well informed via text messaging from service adviser.

Great customer service! In and out in less than an hour!

I had a great experience in this dealer. Usually I'm reluctant to visit any car dealer, but after visiting Autonation my perspective change. They are the best and I personally expressed my sincere gratitude to Mr. Luis Rivero for his dedication in make my experience the best.

Got my car 2019 camery serviced and it broke down a few hours later. Required a tow. Not happy after repair car now smells of gas...

Great service every time thank you raz???? Service took a bit long since it?s Easter but the service was top notch

Excellent customer service from my service advisor Gerry Zarsadias which gives full details of services needed and repair that were done, also provide extra care for facilitating for our car service while our vehicle was in the repair shop.

Have had a Toyota for 12 years and due to the wonderful service department decided to stick with Toyota and purchase a new RAV4. Everyone is so kind and accommodating and Stewart is a wonderful service manager who took special interest in an air conditioner issue that I had been having and took a few times to figure out. Could not recommend this place more.

Excelente trato , facilidad y tranquilidad al comprar, lugar cómodo y acogedor pero lo más importante es si tú Toyota o cualquier marca tiene algún problema te sugiero que saques cita con jerry de servicio , maravillosa persona, siempre dice la verdad y es extremadamente profesional

Marium was great!!!2 highly recommend her as an advisor.

Matthew in the service department in Winter Park is extremely helpful, kind, patient, and courteous!

Waited in showroom while car was serviced for scheduled maintenance. Despite the service department being slammed that day (super busy!), it didn't take any longer than expected. Thanks guys!

Entiendo que estaban un poco ocupados ayer por el numero de carros que tenian al mismo tiempo, se lo que es estar atareado por mucho trabajo pero el equipo debe comunicar los inconvenientes el cual no lo hicieron hasta que despues de dos horas de espera me acerque a ver que sucedia con mi vehiculo, desde que estoy con toyota es la primera vez que mi carro sale mas sucio que cuando lo lleve, no hicieron nada por mantenerlo desinfectado tal como se ha ido haciendo desde que tenemos la pandemia del covid -19, ni siquiera lo pasaron por el car wash, entonces fue un pesimo servicio!! No hice la queja al momento por que estaba ya apurado por el tiempo de espera y tenia que ir al trabajo pero estoy muy decepsionado por el servicio de ayer ya que siempre lo habian hecho muy mejor en tiempos anteriores inclusive con la pandemia.

I brought my car in for a routine full synthetic oil change. This was my first time visiting Auto Nation and i’ve heard nothing but great things about this dealership so i thought i’d give it a try. Soon after receiving my car back my car wasn’t driving smoothly like usual and i checked my tire pressure and 3 of my tires were at 48 PSI!! that’s extremely way to high for a Toyota Corolla. I just recently bought these tires and these can mess up them up and i simply do not appreciate that because i drive long distance frequently. In the door of my car is clearly says 32 as the PSI. Thank you.

Great customer service! Get my car serviced here frequently.

We drove for 2 hours to look at the Fiat. I had checked on the phone to be sure it was still available. When we arrived we discovered the car was not ready to be sold. When we got back home, I received a call from the GM of the dealership offering to have someone bring the car to a local Autonation dealer so we could test drive it. Our salesman Niko brought the car to the dealer with a person from finance. They were both very pleasant and friendly. After the test drive, we singed off in the great deal they offered. On the way home, the check engine light came on. Our local Autonation dealer fixed the problem quickly at no charge. I have never gotten such service from a car dealer. If my Mom was shopping for a car, I?d send her to Autonation

Excellent service and fast... complete recommend....

Awesome service with a local touch

I have been a customer for many years and am completely satisfied with the level of service that I receive at every single visit. I would not trust my Corolla to any other.

The process went smoothly and I felt very comfortable in making my decision on the purchase.

The best place to get a car with great and care people this is the only place I get my car and the only people I trust to take care off all my car needs.

Eddie is a super technician, he goes above and beyond to get a problem corrected.

Moises is an excellent seller. He was very attentive and helpful. Just about the dealer, I dislike the cars come without carpets and the glasses tint are very, very light.

After getting my car serviced its usually washed and vacuumed although not really thorough it gets done. This visit however was different, when I got my car back I was surprised to see they left a dirty car mat, and other plastic coverings in my vehicle that should?ve been discarded before I received it back.

I absolutely do not recommend this dealer! They’re full of lies!!!! I purchased a used camry a month ago tomorrow and it’s been in the service department 4 different times already and they keep giving the car back saying issue is resolved and it is not! Not to mention while it was in service they scratched up my back bumper in which was never fixed by them as promised! Out of the month I’ve had the car it’s been with them more than me! 0/10 recommend! Awful customer service from front to back, beginning to end!

Excellent customer service Luis Medina, Junuel Tedada y Fred very professional and helpful from the beginning to the end ?

Always fast and great service.

Brandon was great in getting my car out with a new battery in half an hour!

My service advisor Kevin was amazing. Very responsive with me and coordinating payment through Carvana.

Work performed as promised ahead of time. I will need some additional maintenance in the near future.

Great experience with dealer. Very helpful and patient

The service agent could have been a little more personable

Arrived to get my cars very first complimentary service. Was supposed to have tire rotation and over all car inspection done. Tires where in the same placement when I left. Fluids where not topped off. And there was also a huge cut of my under engine liner. Miriam was my service manager

I am a long time customer and service has always been a pleasure.

My service advisor was great easy going didn?t have any problems and the wait wasn?t boring with the theater rooms

I scheduled an appointment to get my oil an rotate done at 5 thousands miles, they only did my rotate because they say that was due, on the maintain, I took my previous Toyota at Sanford an they had no problem doing my 5000 miles maintain with my oil change, I wasn?t please with fact of not getting my request honor an I still waiting 2 hours for only a rotate, I don?t believe in 10,000 miles old changes that too over due for me, I don?t care what car or what oil is use, Sanford Toyota will get my business for now

So far I've only had good experiences with this dealership. I've worked at a dealership in another state where customer service was our top priority and have also been frustrated as a customer at other dealerships where customer service was clearly not their top priority, but each time I've visited AutoNation Toyota Winter Park, I've been pleasantly surprised. I hope that continues.

Mind blowing customer service!!! :) very friendly Clean place to seat while waiting.

JaShaun and Henry were fantastic and very helpful. They got me exactly what I wanted with model and color. No complaints. Love my new truck!

This is great dealership to buy or sell your car.Yesterday l went in for an oil change on my 2018 Camry.They are always friendly and on the ball,there was a recall notice on the fuel pump which they quickly took care of even though l had not received their notification yet since it had just come. I’ve been going there for the 12 years and bought 2 different cars from them. I highly recommend them,even if you are not buying Toyota and want to get a used car from another brand,this a great place to do that.

This is the second time I went to Autonation for my pre-paid service, and as I experienced before, the timeliness and quality of the service was great. I appreciate the organization and the attention to detail when I visit. Thank you.

Very good excellent experience. Me gusto mucho la amabilidad del personal

I actually went looking for information to change my old car and they helped me come up with a better one than the one I had! thank you ... god bless you!

Expensive but reliable. Slow but convenient.

Fast courteous service. Really went out of there way to address the needs of my wife’s RAV4. I was impressed to the point that I am switching from where I purchased my 2021 Highlander to Autonation Toyota Winter Park for all my future service needs.

Fast, but I'm disappointed with the registration process. The registration documents were not included. I was informed that a temporary plate is being sent but as of this writing I have not received it. I have never experienced this and I wonder about the legality of this situation. The plate that is on the vehicle now is registered to the vehicle which I have traded in.

My wife and I drove 2 hours to look at a used car. I called before we left to be sure it was available. When we arrived, we found out the car was not ready for sale. It was a communication breakdown, really no one?s fault. Nick, the general manager called and offered to bring the car to a local Autonation for us to look at. Our salesman, Nicholas and finance person Andis brought the car to us, with all the paperwork done so we could buy it if we wanted. They were very pleasant and honestly we enjoyed our time with them. We bought the car and love it. P.S. The car developed a mechanical problem the day we bought it. We brought it to a local Autonation dealer and they treated me like I bought the car there. I would recommend Autonation Winter Park to anyone. Wish I could give them 10 stars

The service rep Ben was very knowledgeable and he provided very detailed information on what needs to be done.

Do yourselves a favor and find another place to go for your car servicing. I?ve been a loyal customer for 4 years now but the last 3-4 visits have been awful to the point that I simply cannot justify letting them service my car. Simply put, the service quality has gone down significantly and the price is never the same. The Service Managers try to lie and tell me I need a battery and alternator but then can?t produce the test results and the 1 time they did the vehicle info was conveniently blacked out. It?s a shame, I use to enjoy bringing my car here because they wouldn?t try to take advantage of you, but now it?s just a bunch of snakes trying to rip everybody off.

I don?t have any comments at this time. Other than the service was good.

Bueno nuestra esperiencia fue con Junuel y nos atendió súper bien lo recomiendo 100% y muy rápido

Henry made my car buying experience hassle free and easy. He was honest and direct. Henry also called me up a few days after my purchase, he wanted to know if I had any issues with my car and how I was enjoying my new ride. My buy experience at Auto Nation was made easy.

The best dealer in Florida ! Best customer service ever. Super happy with my Toyota RAV4 2021 I love it ! Thanks to my salesman Moisés Campos he’s the best , very friendly, professional thanks for everything guys !

Highly recommend this dealership, it was fast and they helped a lot!! Marcos Perez was the best!!!

Thank you so much for your help Luis R. Matos, went in for an oil change and left in a brand new vehicle with an even better deal than I had on the used vehicle!! I’m definitely enjoying the perks of the 2021 features 🤩

Their facility is clean and comfortable They are courteous and helpful They work diligently and fast I recommend them because I trust them!!👍🏾

Everyone there was very courteous and appeared to have an interest in making sure that the visit was exceptional.

Great Customer Service and the sales person did a very great job on my purchase process

Fast and efficient. Very friendly with no hassles. Nice and c!ean

My sales guy Sohail and my credit Edward work everything for me Thank you fellas

AutoNation Toyota Winter Park is an excellent dealership. Ben Smith is always courteous and helpful. I was in the facility assisting my granddaughter with the purchase is a car. I called Ben and asked if I could have my tires checked due to the low air signal coming on. He not only assisted me right away he suggested a maintenance check up be completed while I was there. Everything was done in 45 minutes. This was a wonderful experience!

Brought my vehicle for its routine maintenance, the staff were very helpful, the service was really great!

I took my car in for covered warranty service. Everyone helpful and courteous.

The people who work here are nice enough, but my brand new 2020 RAV4 (I bought it in November of 2019) keeps having problems. 6 months ago while driving from FL to OH it kept throwing codes and my cruise control completely stopped. Once I got to OH, the car completely stopped working because an electrical issue drained the battery (the same issue that caused the cruise control to stop working). I had to have it towed to get it fixed. Now, 6 months later, my check engine light is on and an alert popped up that it could be a throttle issue. Yesterday, my car completely died in the middle of an intersection. After pulling over and sitting for a second it finally turned back on. I'm on vacation in Indian Shores, FL and tried taking it to an Autonation here, but they said they were too busy to plug it in. Now, it feels like it's going to go out again and has been acting weird. I'm really frustrated and disappointed. This car has 13k miles on it and has needed repairs twice already in the last 6 months. I'm over it. I just want to trade it in for something else. I'm worried that they'll keep "fixing" it and things will keep going wrong and then one day it won't be covered under warranty. I understand that some cars are lemons, but I have yet to hear back from Autonation when they said they would call me back. I have to drive back to OH in a few days and I'm worried my car won't make it.

great staff and Customer Service, quick service, I like this dealer

The people knew what they were doing and were very professional!

I loved the sales associate that helped me find my car. His name was Daniel Thorburn and he was patient and answered all questions I had (it was my first time purchasing a car so I had lots of them!) overall a great experience

Excellent customer service and clean facility. I would recommend it to everyone.

Ezra Dilfey did a great job explaining why they could not fix the issue and that the Jeep was safe to drive on our road trip. We bought the Jeep from autonation Ford and autonation Toyota couldn?t pinpoint the issue with there Toyota equipment. Overall great customer service as always .

They provided excellent service and were very good explaining what the service entailed.

Had a quote for service for $400 and next time i go in they tell me now its $1200. Bunch of scammers be careful.

Great customer service! Ask for Henry. He was great! There was no pressure to buy a car. They were very patients and willing to work out a compromise.

I bought a new car from this dealer, and I felt very satisfied.

Had my car serviced for the usual maintenance and as always, I was very pleased. Oscar Luna was my service manager and his pleasant, honest and good sense of humor always makes my visit a positive experience. Over the years, I developed confidence with Oscar’’s service knowledge and professionalism. Thank you.

This is the 5th vehicle I have bought here. Our sale rep was Henry Modaresi all 5 times! He came in on his day off to meet with us to show me the venza. He is honest and so easy to work with. He treats us like family. We will go back to Henry for as long as he is there.

This latest trip to have my 2017 Tundra serviced took longer than normal and longer than the quoted time for an oil change and alignment. While this is not great, it can be expected in life and all things in general... it is how you handle these situations. # 1 - The Toyota service advisor called me about 10 minutes before my quoted time was up to let me know that they were running behind this morning and it was going to take a bit longer than normal. # 2 AutoNation offered up a discount on the service due to the impact to my schedule and running behind. Keep me informed and offer me a savings when it seems reasonable. As long as I have my Tundra, I will be bringing it to AutoNation Winter Park.

Los recomiendo excelente servicio y el personal muy competente.

I bought a new car from this dealer, and I felt very satisfied.

Honest and reliable. Do what they say and do it correctly . They don?t try to run up the bill -they give you the facts and let you decide. Have real concern for safety for you and your care. On top of it all are very friendly. Feel like your working with a friend!

The staff is pleasant I like it every time I come to this facility. I just don?t like that every time my vehicle gets serviced I get it back dirty. I would appreciate it if the mechanics would give it back clean.

Winter Park is very clean and follows the CDC guidelines currently for COVID which make some comfortable. They estimated an hour for balancing my tires and it was exactly an hour on the dot. They brought my car to me and was very accommodating in explaining to me my maintenance package and when I will come back for maintenance. Super easy!

Great buying experience. Ordered a new 2021 Venza from them. Shipped from Japan.

Servicemen need to be more knowledgeable and transparent. Does not meet my expectations, the way I see it, is the shop is more of quantity not quality of customer service. I have encounter some issues before with them.

My first impression when I walked in was “wow”! I wasn’t sure if this was going to be a “good wow” or an “oh no” wow because the place was HUGE and I wasn’t sure if I’d get “lost” in all the shuffle. When I say HUGE I mean SEVERAL large rooms filled with many many tables and sales staff everywhere. Before I even arrived I have to give Kudos to the business and Ion my sales rep for the IMMEDIATE response I got when inquiring online. And I mean immediate! Wasn’t even done pushing the final button on the website. A competitor had already lost my business as I had wait 30 hours for some kind of answer from them. I have worked in customer service my entire life and lack of it is my pet peeve. So Ion won my loyalty as long as I could find the gently used car I wanted. I did lots of homework prior to arrival since I live 45 min away and already sent my application in and didn’t head over until I knew I could potentially end up with a deal. I thought I might have to wait because of how busy the place was, but Ion did not make me wait. His co workers escorted me inside, showed me to the restrooms and Zion was waiting for me as soon as I came out. Nice facilities. Clean and there is a small cafe like snack counter with beverages while you are there. (I was sooooo stoked about this after my ride over from Brevard and hadn’t eaten yet). I am a 57 yo female and expected to be treated differently off the bat. (It happened every time before this) however THIS was NOT the experience I had at all! The NO HAGGLING IS REAL! What a pleasant surprise! And no one blew smoke up my butt, and Ion actually backed off and gave me time to consider my options when asked. I took a break and got a snack and drink and researched more options. By this time I had developed an initial migraine and let me tell you that Tonya (business finance Mgr I think her role is) saved my life!! With my adult consent, she allowed me to take over the counter medicine for my headache and brought me a nice cold bottle of water to take it with. I can’t tell you how much this was appreciated. I was at the dealership for quite some time and wouldn’t have been able to stay and finish my deal had she not agreed to help me out. Her personality was the bomb! She sat with me and made sure I was ok and made small talk to get my mind off my headache. I’m sure she had better things to do. Thanks again Tonya for that! It held off a blow out. The process was set up so smart. There is a room for every part of the deal. Looking for cars, you are in one room, after coming back and wanting to take next step, you go to another side of the building, and then when it’s a done deal and ready to sign, there is yet another side of the building to go to. It was impressive and ran smoothly from start to finish. My finance guy, Alex, was very laid back and personable. He really didn’t want to take “no” for an answer on my Gap insurance, extra warranty, so Autonation is lucky to have him. I probably could have done without the extra attempts after declining the warranty several times. A firm no is a no. But I understood his reasons why. My car was ready when time to go and of course Ion was eager to help me transfer my things from my old car to the new one. I had 2 child car seats that had to be moved and I appreciated his help in reinstalling them. I was pleasantly surprised with the entire process and customer service I received. Someone advised me to “be careful” because they saw poor ratings for Autonation, but I discovered the poor ratings were NOT for this location in Winterpark. And ANY of the concerns from other branches were not at all reflected in my scenario. Yes I would highly recommend this dealership to others. Would recommend to family or friend.