Recent Reviews from AutoNation Toyota Winter Park

Originally, I was looking at a Prius. But Goering Castro told me they had a 2020 Toyota Corolla LE Hybrid that looked better than the Prius, because I said I wasn’t a huge fan of the design. Castro was very straight forward, and I could tell he cares about his customers and not just the bottom line. He wanted me to come test out the Prius, but I had to go to Apple and he was willing to take me there, so I could test drive it and see what I thought. After I finished at Apple, we headed back to Toyota Winter Park and he let me test drive the Corolla. He wasn't pressuring hard into a sale, which I like, and he was honest with me. I have been looking around and looking for the best option/deal for me. I then sat down with his Sales Manager David Davis who goes on and tries to pressure me into a sale and wasn't budging from 23,000. I told him, I can't do that number and explained my reasoning why. He then proceeds to ask me what I was willing to buy it for and I told him 22,000. He says okay and that he just wanted to know what I can do price wise. He then says they can do it for 22,000 and writes the price down on the paper. He then proceeds to try and force me to sign it. I asked if I could make a few phone calls and he said sure and he walked away. Later he came back and told me the price I wanted would not be around tomorrow if I didn’t sign it. He then pressures me more to sign the offer by saying he would have to use some of his advertising budget for the 2020 Corolla Hybrid to sell me it at that price but was willing if I signed the offer. So, I did because I really liked the car. At this point, Castro comes back to me and was like we can sell it for 23,000. I then said to Castro that David Davis told me he could sell me it for 22,000 and wrote it down/had me sign the offer sheet. I then explained everything written in this review to him. He seemed frustrated as well and calls David out on it, but David lies/goes back on what he said. I really enjoyed Castro, because he was honest and cared about his customer. At the same time, his Sales Manager David Davis tries to pressure you, lies about the offer and is a complete con-artist. I’ve been in sales my whole life and people like David Davis, ruin it for guys like Castro who is honest and trying to make a deal that is fair. I left without a deal and was pretty upset. Castro, I could tell was upfront and felt bad how David treated me. I ended up the next day talking to Castro and paying the 23,000 after talking with him/thinking about it. I really wanted to pay 22,000, like David Davis promised and made me sign. In the end, if you go to this dealership looking to buy a car, do yourself a favor avoid Sales Manager David Davis at all cost and tell your sales rep working with you that you don’t want to work with him. I am only giving 5 stars because of Castro. David Davis deserves -5 and should be released for how shady he is.

Jason Gomes May 12, 2019

My purchase from this location has been a complete nightmare. The day I pulled the vehicle off the lot the vehicle began having problems and the heater core fluid started pouring out. My vehicle was down for a while but Toyota was nice enough to fix the repair for free. A few weeks later the vehicle is now pouring out coolant from the water pump. Toyota was nice enough to give me a good deal on installing the water pump. However now the body cab is making a terrible screeching noise directly after taking the vehicle in for service. The cab making noise is a sign of bad cab bushings which I checked and the bushings are in great condition the second reason is by lifting the car by the cab or driving the car erratically. I do not drive my truck erratically and I couldn't possibly drive my car with the vehichle being at Toyota. (Besides Toyota sold me the truck with destroyed ball joints I have no choice but to baby the truck) I have driven less than a thousand miles because the vehicle has been so problematic I was forced originally to use my 93 ranger which runs and drives better by a long shot. I suppose now is the time to wipe my hands clean and deal no more with Toyota due to the fact that they are such amateurs at dealing with vehicles. You guys can't even check all the fluids when you sold it to me. Toyota sold me a truck with less than half capacity of transmission fluid, less than half capacity of gear fluid, and heavier weight engine oil which is something you only do for older vehicles with large oil pumps. Originally I assumed the only problems we're speakers not working, the rear brake lights not working, and bad U-joints but boy was I wrong. This vehicle has so many problems it's like a cancer. (Pink license plate makes sense now) I've had to change all 3 fluids, buy new shocks, new U-Joints, New water pump, 2 months worth of coolant that spews out and thank God Toyota paid for the damaged heater core ($50 part). Next time I'll take my chances with Craigslist it's been far more successful.

Wes Apr 12, 2019

I came to this dealer from South Carolina to purchase a BMW they had for sale. Manny the sales associate we spoke to prior to makes a 7 1/2 hour trip to see the car was very receptive and explained the sale process with AutoNation. We were 6 hours into the trip and I’m the small print of the add my wife saw that there was a $700.00 dealer fee that was never explained to us by Manny when he spoke to us about the process. We brought the vehicle and paid the fees. Then we sat down with Jose to finish the paperwork for the car. Since we were out of state we were issued a temp plate in Florida. Then we asked for the title so we could register the car. We were advised that they could not give us the title and had to send it to our local DMV office. They also advised us that SC DMV would contact us then we would have to pay the sales tax to them and we could register the car. I asked how long that would take, Jose said it would be sent out by the beginning of the next week. He further stated that if we did not hear anything from f DMV in to weeks to call the dealership. At that time we paid for the car cash and no financing at all. When registering a different vehicle we asked DMV if they received anything from the deal and they said that all of that would have to be sent to the main DMV office not the local. We then emailed Manny and got a response stating he will lol into it. Never heard back. Then we tried to text him to make contact for an update. No responses. We never heard back from the DMV and I called because the temp. tag is going to be running out in a week. I spoke to a lady that deals with the titles at the dealership. I explained things to her and she said I can routinely take over thirty days to get sent out. If needed they could send me a new temp. tag. I inquired if that would cost me anything because for the first tag I was charged around $150.00. She said no because that fee covers 2 temp. tags. I then asked I she could look into my file so I could get an update. She told me that the tracking is saying that I would be to them tomorrow morning. I explained to her what the DMV told me and then she said that I would have to call DMV and figure out where it would have to be sent and any other information they would need to know. At this point I got upset that I had paid a $700.00 dealer fee to cover their costs and being told that I have to do something the dealers leg work to make sure everything gets done. After I got upset she then says when it comes in she could call the DMV. I asked why she didn’t say that and told me to make the calls and get the information for her. Her response was that since I spoke to DMV I started to process I should finish it and I questioned that response and her response now was I you want it expedited then I can make all of the calls. I did not understand that because she was telling the title was goin to be there tomorrow morning so I don’t know how me making calls was going to speed anything up. I asked to speak to the general manager and was transferred. I was supplied to he answered the phone. He was very receptive and said that he would personally look in to the situation, verified my contact information and said he would call me back in 15 minutes. I was hoping this experience was going to turn around. After almost 1 hour and 25 minutes since the general manager said he would call back in 15 minutes I called the dealer again. I spoke to the receptionist and asked to speak with the general manager again and I was transferred. It went to voice mail and the voice mail message did not have completed message. “You have reached _____________ please leave a message”. I found it odd that the general manager did not have a voice mail stating his title or name, so I called back to make sure I did not get transferred somewhere by mistake. When I spoke to the receptionist and asked this I was lectured that she has worked there for 23 years and knows how to transfer a phone. I told her I don’t need to be lectured I was just trying to make sure that I was not transferred by accident to a wrong extension. I never would think that a general manager would have a blank voice mail message because that is not very professional. Then I got lectured how professional the manager was and it was wrong for me to imply he was not. The general manager called me back quickly after getting off of the phone. When on the phone I started with telling him what happened with the receptionist because I was upset. He did not care I hen said I was upset that he did not call me back when he said because I was waiting. His response was I’m on the phone now and I have a solution do you want to hear it. He was not going to listen to my issues so I let him talk. He then said that when they get the title he could send it to us or we could pay them the SC sales tax because we refused to pay the sales tax when we purchased the car (never happened we were told to pay it when we register the car) and they would send that to the main DMV office. Last option was that they could send the paperwork to the main SC DMV and we could go pay the sales tax to them to register the car. He told me on he last two options I would have to drive the 107 miles to the DMV to get it done since we refused to pay the sales tax to them. So now this is all my fault somehow. I asked him why didn’t they just give us the title the day we were when we asked for it, if they can just send it to us now. He said they can’t give us a title if there is a lien on it. I paid for the car in full with cash the day we purchased it so how is there a lien on it that prevented them from giving it to me. There was no answer provided. I told him to just send it to me and I’ll take care of it. I then asked to confirm that the title was going to be there tomorrow based on a tracking number I was told. He said I will send it once we get it. I asked is there a tracking number and is it supposed to get there tomorrow? He said I already answered that. My response was no you haven’t I just want to know if it is supposed to come in tomorrow as I was told. His response was I told you I will send it whenever it comes in. Again a non answer to a simple question. I would not trust this dealership at all. It’s all good when you are giving them money then they don’t do their job afterwards. I’m completely transparent, when I was not getting answers and in my opinion getting lied to, lectured and was talked to by three people in the dealership in a very unprofessional manner I did speak very stern (never offensive) ,would not accept answers that made no sense and when I was falsely blamed for the entire issue. The customer service was great while they were getting their money and is totally horrible afterwards. After writing this I wonder if I will ever get my title.

Aaron Weaver Sep 19, 2018

Lleve mi vehículo a mantenimiento y a que le revisaran unos sonidos que tiene en las puntas de los tripoides y el Asesor de Servicio "Fabian Soto" hizo caso omiso a lo que le mencione y solo me dijo que el pasaría el carro a hacer revisión general y que los mecánicos determinaran si lo que yo decía era verdad que el ruido del carro era normal, sin ni siquiera poner una nota para que revisaran el vehículo sino solo que le hicieran mantenimiento de rutina... Pienso que el conductor soy yo y se si el ruido es normal o no ya que un ruido que aparezca después de 5 meses no es normal; y si el ruido de tripoide es normal entonce los ingenieros de toyota no sirven porque un carro no se fabrica con ruidos en las puntas de los tripoides de la ruedas.. Cada vez que le mencione un Ruido al Asesor de Servicio me decía que era normal (ruido de tripoides y ruido de Frenos) diciendo que el tenia uno y sonaba así... no es posible que con 5 meses mi vehículo sacado del concesionario le este sonando y me digan que es normal.... Espero se pueda comunicar conmigo alguien del concesionario y me de una solución I took my vehicle to have already checked the sounds it has on the tips of the tripods and the Service Advisor "Fabian Soto" ignored what I mentioned and only told me that the past was the car to do general review and that the mechanics determined if what I wanted to say was a truth that the noise of the car was normal, without even putting a note to check the vehicle and only to do routine maintenance ... I think the driver is me and I know if the noise is normal or does not have a noise after 5 months is not normal; and if the tripod noise is normal then the Toyota engineers do not because a car can not be manufactured with noise at the tips of the tripods of the wheels ... Every time I mention a noise to the service adviser I was told that it was normal (noise of tripods and noise of brakes) that is not possible with 5 months my vehicle taken from the dealer is ringing and they tell me that it is normal .... I hope you can communicate with me someone from the dealership and I a solution

Alfredo Gutierrez Sep 11, 2018

The experience I had at Autonation Toyota was absolutely amazing. I began on the website browsing for a vehicle and after submitting a request for information, I was contacted via email by Isaac from their internet department. The first thing I LOVED is he asked me what my preference is for contacting me, phone, email, or text. I said email is best, text secondary as I HATE talking on the phone. I scheduled to come see the vehicle the following evening and although Isaac wasnt there, another salesman picked up and did everything he could to assist us. He took us for a test drive and helped put in the initial finance application. The next day we got the expected call from finance and were given a couple options, at which point we decided to go visit the dealer again and test drive our options now that financing was available. I met Isaac at that point and he stayed with us every step of the way. In fact, our process was rather lengthy because we had just moved from WI to FL and our insurance wasnt yet transferred. It was a Saturday and State Farm couldnt get the transfer and addition of the new car done until Monday. I was perfectly content to just sign the paperwork and come back on Monday to finish things, but the entire team worked tirelessly to find a solution for me. Ultimately, it was determined I could receive coverage under my WI insurance and then get it all changed on Monday. I think what really stuck with me was the one on one attention we received. Typically I find the exact opposite in a bigger city in comparison to my hometown, but that was not the case here. These guys blew my hometown dealer out of the water in service. Despite the challenging circumstances of our insurance, I never once detected any kind of frustration from anyone involved in the transaction and I think that speaks volume given it was a Saturday night at that point. Isaac surprised me by offering to take the car to get a full tank of gas for me. While this used to be the standard with dealers, I have found thats not the case anymore so it was a nice surprise. The additional benefits of buying through them are also as well (service for a year and such). At my hometown dealer, I had purchased 3 vehicles from the same dealer and couldnt even get one free oil change on the third vehicle. Here, I get them free for a year! Overall, I couldnt be more satisfied. Everything from start to finish was spectacular and focused on what I was looking for and the team worked tirelessly to get us the vehicle we wanted!

WDWSLR85 Dec 26, 2016

I came the week before for a test ride and had already done some paperwork such as credit application. This time around, I anticipated a long wait when I went to purchase the new vehicle, so I brought a small cooler in my car with snacks and drinks. Turns out they have snacks and drinks available, but I'm glad I came prepared. I anticipated perhaps a 3 hour process, but mine was 6 hours. I actually ended up leaving, getting lunch out in a restaurant, and then returning to finish the process. I didn't enjoy what appeared to be unsupervised children running around playing and yelling. The bathrooms were clean and stocked, which is appreciated. Our salesperson could speak our language but not as well as we did, which made a few situations challenging, as I don't believe he understood what we were asking for. However, he made much effort to get his supervisors and others to assist him, to assist us, so I do give him an A for effort. He actually seemed to care as well; he really wanted to do a good job. By the time I actually got in my vehicle to drive away, I was tired and just wanted to get home and go to bed. I wasn't even in the mood to go driving around in it. I did the walk-around and didn't notice any scratches or anything, but I was wearing sunglasses, I was tired and in a hurry at that point, and there was an awful glare in some areas. So I didn't see that inside the driver door was a scratch at least a foot long and there were some food crumbs (which I had pointed out before the vehicle went to be cleaned) still remaining. Fortunately, I just flicked the crumbs out and it's a done deal. Still not happy with the scratch, but it is subtle. The vehicle, on the other hand, more than exceeds all my expectations. The ride is so smooth, I feel so safe, and I feel like I have all the luxuries. I am very happy that I purchased this vehicle. I feel like the finance department did everything in their power to get me the best deal and I am very happy with the final results.

busynurse8913 Feb 24, 2016

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