Recent Reviews from AutoNation Toyota Winter Park ()

Always Check Your Paperwork UPDATE: As of 10/5, Stewart or Stuart reached out to me to follow up on my experience with this location. I have to say that I was happy with our conversation. I felt that he genuinely cared about how I was treated and how the additional charge should have been explained to me in details when Inwas checking out. He offered to refund me the charge or a voucher for another service. I opted for the refund and should have it by mid to the end of this week. I do feel that this interaction may change my mind of going back, knowing he cared enough to take the time to hear me out and figure out what needed to be improved. Thus why I am re-rating this review and will give the location a second chance. I went in today for transmission service* on my Toyota Solara and I knew from the start that something was off. My service agent was Christian Mejia* (title on card shows Assistant Service Manager) and he never fully addressed me, he would always address my nephew (who is only a few years younger than me) whenever asking questions about my vehicle, then maybe glance at me when my nephew would say he didn’t know. The whole interaction with Christian, I felt like he was being condescending toward me simply because I’m a woman. Also he had me sign the paperwork to check in my vehicle and confirmed that my service would be $219.99 before taxes, which was correct from when I checked online and set up the appointment. So I leave and then return later to get my vehicle, I find aside from the normal taxes, a charge for $26.40 listed as MISC; no other explanation and it was listed in the charges on the second page of my receipt. When I called to ask Christian about this, I was put on hold for 19 minutes then he told me in a condescending tone that the charge is for service fees for disposal of parts or whatnot and point blank told me that since I initialed and signed the paperwork before they took my vehicle they could charge me any amount for the service fee. So warning to all make sure you check what you’re being charged, based on this service agent and experience, they will tell you the service is $X amount then charge you more in other fees and not tell you until you check your paperwork. *Christian has been mentioned several times in other negative reviews for similar overbilling. *My invoice number for my service today is 1045872.

Marisa Nguyen Oct 8, 2018

I came to this dealer from South Carolina to purchase a BMW they had for sale. Manny the sales associate we spoke to prior to makes a 7 1/2 hour trip to see the car was very receptive and explained the sale process with AutoNation. We were 6 hours into the trip and I’m the small print of the add my wife saw that there was a $700.00 dealer fee that was never explained to us by Manny when he spoke to us about the process. We brought the vehicle and paid the fees. Then we sat down with Jose to finish the paperwork for the car. Since we were out of state we were issued a temp plate in Florida. Then we asked for the title so we could register the car. We were advised that they could not give us the title and had to send it to our local DMV office. They also advised us that SC DMV would contact us then we would have to pay the sales tax to them and we could register the car. I asked how long that would take, Jose said it would be sent out by the beginning of the next week. He further stated that if we did not hear anything from f DMV in to weeks to call the dealership. At that time we paid for the car cash and no financing at all. When registering a different vehicle we asked DMV if they received anything from the deal and they said that all of that would have to be sent to the main DMV office not the local. We then emailed Manny and got a response stating he will lol into it. Never heard back. Then we tried to text him to make contact for an update. No responses. We never heard back from the DMV and I called because the temp. tag is going to be running out in a week. I spoke to a lady that deals with the titles at the dealership. I explained things to her and she said I can routinely take over thirty days to get sent out. If needed they could send me a new temp. tag. I inquired if that would cost me anything because for the first tag I was charged around $150.00. She said no because that fee covers 2 temp. tags. I then asked I she could look into my file so I could get an update. She told me that the tracking is saying that I would be to them tomorrow morning. I explained to her what the DMV told me and then she said that I would have to call DMV and figure out where it would have to be sent and any other information they would need to know. At this point I got upset that I had paid a $700.00 dealer fee to cover their costs and being told that I have to do something the dealers leg work to make sure everything gets done. After I got upset she then says when it comes in she could call the DMV. I asked why she didn’t say that and told me to make the calls and get the information for her. Her response was that since I spoke to DMV I started to process I should finish it and I questioned that response and her response now was I you want it expedited then I can make all of the calls. I did not understand that because she was telling the title was goin to be there tomorrow morning so I don’t know how me making calls was going to speed anything up. I asked to speak to the general manager and was transferred. I was supplied to he answered the phone. He was very receptive and said that he would personally look in to the situation, verified my contact information and said he would call me back in 15 minutes. I was hoping this experience was going to turn around. After almost 1 hour and 25 minutes since the general manager said he would call back in 15 minutes I called the dealer again. I spoke to the receptionist and asked to speak with the general manager again and I was transferred. It went to voice mail and the voice mail message did not have completed message. “You have reached _____________ please leave a message”. I found it odd that the general manager did not have a voice mail stating his title or name, so I called back to make sure I did not get transferred somewhere by mistake. When I spoke to the receptionist and asked this I was lectured that she has worked there for 23 years and knows how to transfer a phone. I told her I don’t need to be lectured I was just trying to make sure that I was not transferred by accident to a wrong extension. I never would think that a general manager would have a blank voice mail message because that is not very professional. Then I got lectured how professional the manager was and it was wrong for me to imply he was not. The general manager called me back quickly after getting off of the phone. When on the phone I started with telling him what happened with the receptionist because I was upset. He did not care I hen said I was upset that he did not call me back when he said because I was waiting. His response was I’m on the phone now and I have a solution do you want to hear it. He was not going to listen to my issues so I let him talk. He then said that when they get the title he could send it to us or we could pay them the SC sales tax because we refused to pay the sales tax when we purchased the car (never happened we were told to pay it when we register the car) and they would send that to the main DMV office. Last option was that they could send the paperwork to the main SC DMV and we could go pay the sales tax to them to register the car. He told me on he last two options I would have to drive the 107 miles to the DMV to get it done since we refused to pay the sales tax to them. So now this is all my fault somehow. I asked him why didn’t they just give us the title the day we were when we asked for it, if they can just send it to us now. He said they can’t give us a title if there is a lien on it. I paid for the car in full with cash the day we purchased it so how is there a lien on it that prevented them from giving it to me. There was no answer provided. I told him to just send it to me and I’ll take care of it. I then asked to confirm that the title was going to be there tomorrow based on a tracking number I was told. He said I will send it once we get it. I asked is there a tracking number and is it supposed to get there tomorrow? He said I already answered that. My response was no you haven’t I just want to know if it is supposed to come in tomorrow as I was told. His response was I told you I will send it whenever it comes in. Again a non answer to a simple question. I would not trust this dealership at all. It’s all good when you are giving them money then they don’t do their job afterwards. I’m completely transparent, when I was not getting answers and in my opinion getting lied to, lectured and was talked to by three people in the dealership in a very unprofessional manner I did speak very stern (never offensive) ,would not accept answers that made no sense and when I was falsely blamed for the entire issue. The customer service was great while they were getting their money and is totally horrible afterwards. After writing this I wonder if I will ever get my title.

Aaron William Sep 19, 2018

Lleve mi vehículo a mantenimiento y a que le revisaran unos sonidos que tiene en las puntas de los tripoides y el Asesor de Servicio "Fabian Soto" hizo caso omiso a lo que le mencione y solo me dijo que el pasaría el carro a hacer revisión general y que los mecánicos determinaran si lo que yo decía era verdad que el ruido del carro era normal, sin ni siquiera poner una nota para que revisaran el vehículo sino solo que le hicieran mantenimiento de rutina... Pienso que el conductor soy yo y se si el ruido es normal o no ya que un ruido que aparezca después de 5 meses no es normal; y si el ruido de tripoide es normal entonce los ingenieros de toyota no sirven porque un carro no se fabrica con ruidos en las puntas de los tripoides de la ruedas.. Cada vez que le mencione un Ruido al Asesor de Servicio me decía que era normal (ruido de tripoides y ruido de Frenos) diciendo que el tenia uno y sonaba así... no es posible que con 5 meses mi vehículo sacado del concesionario le este sonando y me digan que es normal.... Espero se pueda comunicar conmigo alguien del concesionario y me de una solución I took my vehicle to have already checked the sounds it has on the tips of the tripods and the Service Advisor "Fabian Soto" ignored what I mentioned and only told me that the past was the car to do general review and that the mechanics determined if what I wanted to say was a truth that the noise of the car was normal, without even putting a note to check the vehicle and only to do routine maintenance ... I think the driver is me and I know if the noise is normal or does not have a noise after 5 months is not normal; and if the tripod noise is normal then the Toyota engineers do not because a car can not be manufactured with noise at the tips of the tripods of the wheels ... Every time I mention a noise to the service adviser I was told that it was normal (noise of tripods and noise of brakes) that is not possible with 5 months my vehicle taken from the dealer is ringing and they tell me that it is normal .... I hope you can communicate with me someone from the dealership and I a solution

Alfredo Gutierrez Sep 11, 2018

(ESTAFADORES)De la parte de carros usados son unos estafadores Resulta que yo compre mi primer carro con ellos en el 2015 un Toyota Corolla el cual me lo vendieron con sobreprecio y con unos intereses altísimos pero bueno pongamos de que no tuve una buena asesoría en el tema de comprar carro, luego en el 2016 hago un cambio del Toyota Corolla por Toyota Camry usado, el cual viene con todas las garantías habidas y por haber, viene certificado y cuando lo compro reviso y certifico el carfox donde sale que el carro nunca sufrió un golpe o averías importantes como para preocuparme, la cosa es que tiempo después mi esposa sufre un accidente por el lado izquierdo del carro y cuando lo llevamos al taller ellos nos dicen que efectivamente puede arreglar el lado del golpe pero que existen daños ocultos del carro en lado derecho , es decir sufrió un accidente del lado derecho el cual no supimos nunca ni nos dimos cuenta de ello, esto hace que al reparar el lado izquierdo no quede bien reparado por causa de los golpes ocultos del lado derecho y debe ser reparado lo cual yo como comprador me siento timado y engañado por la gente de toyota winter park al no revisar los carros que venden y hacer creer a la clientela de que la certificación que ellos dan da pie a entender de que estás comprando un carro como nuevo sin problemas algunos! Fui a hablar con ellos y me dice el gerente de carros usados que eso no es problema de ellos y que ellos solamente revisan el carro por Encinitas y no es culpa de ellos que allá tenido esos daños ocultos, en este caso quien responde por mi problema si yo al comprar el carro confío en que todo está bien por qué creí en la palabra del dealer y de la persona que a la final efectuó la venta!!! Amigos latinos no compren sus carros aquí por que son personas deshonestas que venden carros por solo ganar dinero sin importar que se esta llevando el cliente. SON UNOS ESTAFADORES Y JUEGAN CON LA BUENA VOLUNTAD DE SUS CLIENTES

Rafael Angel Gimenez Cordero Oct 26, 2017

The experience I had at Autonation Toyota was absolutely amazing. I began on the website browsing for a vehicle and after submitting a request for information, I was contacted via email by Isaac from their internet department. The first thing I LOVED is he asked me what my preference is for contacting me, phone, email, or text. I said email is best, text secondary as I HATE talking on the phone. I scheduled to come see the vehicle the following evening and although Isaac wasnt there, another salesman picked up and did everything he could to assist us. He took us for a test drive and helped put in the initial finance application. The next day we got the expected call from finance and were given a couple options, at which point we decided to go visit the dealer again and test drive our options now that financing was available. I met Isaac at that point and he stayed with us every step of the way. In fact, our process was rather lengthy because we had just moved from WI to FL and our insurance wasnt yet transferred. It was a Saturday and State Farm couldnt get the transfer and addition of the new car done until Monday. I was perfectly content to just sign the paperwork and come back on Monday to finish things, but the entire team worked tirelessly to find a solution for me. Ultimately, it was determined I could receive coverage under my WI insurance and then get it all changed on Monday. I think what really stuck with me was the one on one attention we received. Typically I find the exact opposite in a bigger city in comparison to my hometown, but that was not the case here. These guys blew my hometown dealer out of the water in service. Despite the challenging circumstances of our insurance, I never once detected any kind of frustration from anyone involved in the transaction and I think that speaks volume given it was a Saturday night at that point. Isaac surprised me by offering to take the car to get a full tank of gas for me. While this used to be the standard with dealers, I have found thats not the case anymore so it was a nice surprise. The additional benefits of buying through them are also as well (service for a year and such). At my hometown dealer, I had purchased 3 vehicles from the same dealer and couldnt even get one free oil change on the third vehicle. Here, I get them free for a year! Overall, I couldnt be more satisfied. Everything from start to finish was spectacular and focused on what I was looking for and the team worked tirelessly to get us the vehicle we wanted!

WDWSLR85 Dec 26, 2016

I came the week before for a test ride and had already done some paperwork such as credit application. This time around, I anticipated a long wait when I went to purchase the new vehicle, so I brought a small cooler in my car with snacks and drinks. Turns out they have snacks and drinks available, but I'm glad I came prepared. I anticipated perhaps a 3 hour process, but mine was 6 hours. I actually ended up leaving, getting lunch out in a restaurant, and then returning to finish the process. I didn't enjoy what appeared to be unsupervised children running around playing and yelling. The bathrooms were clean and stocked, which is appreciated. Our salesperson could speak our language but not as well as we did, which made a few situations challenging, as I don't believe he understood what we were asking for. However, he made much effort to get his supervisors and others to assist him, to assist us, so I do give him an A for effort. He actually seemed to care as well; he really wanted to do a good job. By the time I actually got in my vehicle to drive away, I was tired and just wanted to get home and go to bed. I wasn't even in the mood to go driving around in it. I did the walk-around and didn't notice any scratches or anything, but I was wearing sunglasses, I was tired and in a hurry at that point, and there was an awful glare in some areas. So I didn't see that inside the driver door was a scratch at least a foot long and there were some food crumbs (which I had pointed out before the vehicle went to be cleaned) still remaining. Fortunately, I just flicked the crumbs out and it's a done deal. Still not happy with the scratch, but it is subtle. The vehicle, on the other hand, more than exceeds all my expectations. The ride is so smooth, I feel so safe, and I feel like I have all the luxuries. I am very happy that I purchased this vehicle. I feel like the finance department did everything in their power to get me the best deal and I am very happy with the final results.

busynurse8913 Feb 24, 2016

We are generally happy with the experience we had at AutoNation Toyota Scion Winter Park. We purchased a used 2011 Mazda 3 with 55k miles after seeing the vehicle advertised on the Auto Trader for $9000. Our salesman Sami was very easy to work with and upfront and helpful. My wife was somewhat unsure of the purchase decision and the sales manager very generously let us take the car home to have an extended test drive. The final paperwork processing was quick and trouble-free. The dealer did a courtesy pre-delivery detailing and filled the gas tank. We appreciated that. However, there are a two caveats, each of which cost the dealer a "star" in my rating: 1. Although the advertised price in Auto Trader was $9000, and we offered to buy the car at that price, the dealer added a $700 fee to the purchase price, and told us that the fee was non-negotiable. He also told us that the advertised price in Auto Trader is subject to certain disclaimers in the ad that meant they were under no obligation to honor that price in our circumstance (cash buyer). In effect, he told us they were doing us a favor by allowing us to buy the car for $9000 + the $700 fee. This was disappointing, but not surprising. These non-negotiable fees, which protect the dealer's profit but allow them to offer teaser prices, are common in the retail car business. $700 may not seem like much in the grand scheme of things, but it's nearly 10% of the purchase price of the car. 2. The car had very dark aftermarket tint. We asked the salesman if the tint was legal. The salesman told us yes, it was. However, my wife was not comfortable driving the car at night, so we took the car to a window tint shop to have it removed a day or two after we took delivery. The tint shop told us that the tint was most definitely not legal. So, that was a $90 expense we had not budgeted for, and would have negotiated out of the purchase price had we known the tint was not legal. The tint shop also informed us we probably wouldn't have much luck getting our $90 refunded from the dealer, so we did not pursue it any further and chalked it up to experience. Apart from those two points, it was a good experience, and we're happy with the car, so far. I would recommend the dealer to others, but would advise them to treat advertised prices with some suspicion, to read the fine print, and to budget for an additional $700 non-negotiable dealer fee to the agreed-upon sales price of the vehicle. I also would advise them to seek a second opinion if they have questions about any aftermarket tint that might be installed on a vehicle they're interested in.

EdmundsOrlando Jan 27, 2015

Recent Reviews from AutoNation Toyota Winter Park ()

Cars.com

Edmunds

Facebook

Google+

New Inventory

Research

Shop By Model

Pre-Owned Inventory

Research

Featured Vehicles

Finance

Specials

Service

Research

Parts

Service Hours

Our Dealership

Ownership

Showroom Hours

Service & Parts Hours

Search our Inventory

Recent Reviews from AutoNation Toyota Winter Park ()

Cars.com

Edmunds

Facebook

Google+