Recent Reviews from AutoNation Toyota Winter Park

**Disclaimer** I want to make this abundantly clear. My sales representative on our other vehicle was fantastic. Extremely thorough and if he leaves AutoNation, I will definitely follow him. Luis Reyes Matos is a diamond in the rough. He is not the reason that I didn't go through them. Unfortunately, this lies solely on the hands of the CSM's and the finance department that would not honor a practice that I took advantage of; a mere 18 months ago. On Saturday, after legally sharing a vehicle with my wife for 24 hours, I determined that it was time to add a second vehicle to our family. After receiving great customer service from Luis last year from this dealership, we didn't think twice before driving down to Winter Park. We went through the motions, ran our credit, signed all of the documents, went through the BS, "we can't get you the payment you want, but then 30 minutes later when I say I'm going to leave, they miraculously find my numbers" rigmarole. Same old song and dance. We selected our Camry, found the color we wanted, drove it, and we were ready to go. When we leased our 2017 RAV4 XLE, we used a "hold check" for our down payment. As a commissioned salesman, I wanted to wait until the end of the month to relinquish funds. In this case, we wrote the check for the down payment and the first month payment, and we were in the middle of the lease agreement when our finance guy comes back in and says they cannot accept the hold check. Everything else is good to go except the check. They tell me to go and get a high-interest payday loan to cover the amount in cash same day, rather than wait a mere 11 days. I was appalled. Return business is the easiest sale to maintain, and quite candidly, the most sought-after in any sales environment. The fact that a piece of paper couldn't be accepted now was absolutely beyond me. I told them to talk to another manager, and they came back with the same answer. And in an effort to secure business, they said that this is the new standard operating procedure for the State of Florida, which is a bold faced lie. I reached out, by phone, directly to Parks Toyota of DeLand while I was still at Autonation, told them where I was and what the issue was, and asked whether or not they would accept a hold check as a downpayment, today. I was greeted with great service. They responded with, "What color? What trim level? We'll have it filled up and detailed now and awaiting your arrival." THIS is the service I EXPECTED from a dealership that I am already doing business with. THIS is how you maintain repeat business. THIS... is customer service. Take note of this review. A simple exception and you'd be back on your way to another record month. It really is a shame to lose a deal over something so minuscule as this. I hope you change your tune. Maybe I will come and try it again when my wife's lease is up next year; maybe not. And THIS... is my new car.

William Carver Jan 14, 2019

So to start I normally do not post reviews but I am making a serious exception in this case. I can not speak to the sales side of their business. I can speak to being cheated twice by service. First I took my vehicle there to get the oil changed. After I took it in I got the phone call from service and they said my cabin air filter needed to be changed. Now I am going to add that I was an ASE mechanic for Toyota many years back. When I asked how much everything was going to cost I was told 50 plus dollars. I knew that to change a cabin air filter in a Toyota you drop the glove box off a latch and behind the glove box is a little door that you open and swap the filter. It take literally one minute. When I went to pick up my vehicle I found a $100 bill. He quoted me to replace the filter not the whole bill as I had asked. The only reason I had let them change the filter was because I like to support techs as it’s a tough business. Now let’s chalk that last one up to a simple miscommunication. Next time around my wife takes her vehicle in to get the oil changed. She decided to wait for her car. I get a phone call from her saying the coolant needs to be flushed and an alignment needs to be done. I asked my wife to ask service was the coolant bad. They say yes. I then asked was the car pulling at all or was the steering wheel not centered. They say yes. So with that I say sure go forth and do the work. So My wife comes back and shows me the write up that was done by the service tech. Coolant recommended change as it is a three year old car. First off it is recommended to change coolant after 5 years not three. Second they usually use a trey which they dab the coolant on which shows if the color is off. Also, on the paper they write tire shows possible curb ware possible alignment. So they never drove it they only looked at it. I am aware that you can see if a vehicle is pulling a certain way. But that is standard speak of tire showing uneven ware. So I went to the dealer to talk to them. When I asked them why they told me one thing they tried to back pedal and tell me the services were required per the manual and that they could not speak to what the service advisor said. I know this is a long story but I do not want the take away to be dealers screw you over because I can tell you that techs are mostly honest people who are not going to put their careers on the line to lie to customers. You dont last long in the business that way. However this service department has shown they are willing to lie to sell services not required. I can say that I will take my business elsewhere.

Jeff Hobble Dec 10, 2018

My experience at auto nation toyota winter park was satisfactory is the best customer service that auto nation toyota can have, it was my first visit to this dealer when I arrived at auto nation toyota winter park immediately they treated me as a number one customer was amazing they received you as family. I drive to auto nation toyota winter park to try something new something different without any referral and everything was immediate and I ended up buying two cars in less than one weeks in auto nation toyota winter park everything is possible I walk in I did not have to get an appointment and all my dreams come truth I give auto nation toyota winter park it 5 stars for the good customer service and the great immediate help I received. Thanks to Joshua Velazquez for his excellent service a very communicative and honest person with the clients he will give you the best service and support at the end of the purchase of your car I recommend him 100 percent for the financing of your car he will give you the best. And Luis medina thank you very much you are a great leader in auto nation toyota winter park this person is excellent you received me quickly you did hear the problems that I had previous with others dealers and quickly solved the problem you approved me and help me to get the car for me and my wife you and your team are the best I recommend the team of Luis Medina, they do everything possible to make your dreams come true Luis medina is the best he always find the ways to make customer happy he is exellent in everythin he do great person I recommend him 100 percent he makes everything possible. Henry Modaresi thank you for your attention you were very fast and satisfactory in the process of the two purchase of my cars you were very attentive with us you offered us the best of you and supported us in all the decisions we make,I give you 5 stars for your great help. Thanks Auto Nation Toyota winter Park for the opportunity excellent service and great help for the approval you are the best dealer in florida!!!

MARIO ACEVEDO Dec 3, 2018

I came to this dealer from South Carolina to purchase a BMW they had for sale. Manny the sales associate we spoke to prior to makes a 7 1/2 hour trip to see the car was very receptive and explained the sale process with AutoNation. We were 6 hours into the trip and I’m the small print of the add my wife saw that there was a $700.00 dealer fee that was never explained to us by Manny when he spoke to us about the process. We brought the vehicle and paid the fees. Then we sat down with Jose to finish the paperwork for the car. Since we were out of state we were issued a temp plate in Florida. Then we asked for the title so we could register the car. We were advised that they could not give us the title and had to send it to our local DMV office. They also advised us that SC DMV would contact us then we would have to pay the sales tax to them and we could register the car. I asked how long that would take, Jose said it would be sent out by the beginning of the next week. He further stated that if we did not hear anything from f DMV in to weeks to call the dealership. At that time we paid for the car cash and no financing at all. When registering a different vehicle we asked DMV if they received anything from the deal and they said that all of that would have to be sent to the main DMV office not the local. We then emailed Manny and got a response stating he will lol into it. Never heard back. Then we tried to text him to make contact for an update. No responses. We never heard back from the DMV and I called because the temp. tag is going to be running out in a week. I spoke to a lady that deals with the titles at the dealership. I explained things to her and she said I can routinely take over thirty days to get sent out. If needed they could send me a new temp. tag. I inquired if that would cost me anything because for the first tag I was charged around $150.00. She said no because that fee covers 2 temp. tags. I then asked I she could look into my file so I could get an update. She told me that the tracking is saying that I would be to them tomorrow morning. I explained to her what the DMV told me and then she said that I would have to call DMV and figure out where it would have to be sent and any other information they would need to know. At this point I got upset that I had paid a $700.00 dealer fee to cover their costs and being told that I have to do something the dealers leg work to make sure everything gets done. After I got upset she then says when it comes in she could call the DMV. I asked why she didn’t say that and told me to make the calls and get the information for her. Her response was that since I spoke to DMV I started to process I should finish it and I questioned that response and her response now was I you want it expedited then I can make all of the calls. I did not understand that because she was telling the title was goin to be there tomorrow morning so I don’t know how me making calls was going to speed anything up. I asked to speak to the general manager and was transferred. I was supplied to he answered the phone. He was very receptive and said that he would personally look in to the situation, verified my contact information and said he would call me back in 15 minutes. I was hoping this experience was going to turn around. After almost 1 hour and 25 minutes since the general manager said he would call back in 15 minutes I called the dealer again. I spoke to the receptionist and asked to speak with the general manager again and I was transferred. It went to voice mail and the voice mail message did not have completed message. “You have reached _____________ please leave a message”. I found it odd that the general manager did not have a voice mail stating his title or name, so I called back to make sure I did not get transferred somewhere by mistake. When I spoke to the receptionist and asked this I was lectured that she has worked there for 23 years and knows how to transfer a phone. I told her I don’t need to be lectured I was just trying to make sure that I was not transferred by accident to a wrong extension. I never would think that a general manager would have a blank voice mail message because that is not very professional. Then I got lectured how professional the manager was and it was wrong for me to imply he was not. The general manager called me back quickly after getting off of the phone. When on the phone I started with telling him what happened with the receptionist because I was upset. He did not care I hen said I was upset that he did not call me back when he said because I was waiting. His response was I’m on the phone now and I have a solution do you want to hear it. He was not going to listen to my issues so I let him talk. He then said that when they get the title he could send it to us or we could pay them the SC sales tax because we refused to pay the sales tax when we purchased the car (never happened we were told to pay it when we register the car) and they would send that to the main DMV office. Last option was that they could send the paperwork to the main SC DMV and we could go pay the sales tax to them to register the car. He told me on he last two options I would have to drive the 107 miles to the DMV to get it done since we refused to pay the sales tax to them. So now this is all my fault somehow. I asked him why didn’t they just give us the title the day we were when we asked for it, if they can just send it to us now. He said they can’t give us a title if there is a lien on it. I paid for the car in full with cash the day we purchased it so how is there a lien on it that prevented them from giving it to me. There was no answer provided. I told him to just send it to me and I’ll take care of it. I then asked to confirm that the title was going to be there tomorrow based on a tracking number I was told. He said I will send it once we get it. I asked is there a tracking number and is it supposed to get there tomorrow? He said I already answered that. My response was no you haven’t I just want to know if it is supposed to come in tomorrow as I was told. His response was I told you I will send it whenever it comes in. Again a non answer to a simple question. I would not trust this dealership at all. It’s all good when you are giving them money then they don’t do their job afterwards. I’m completely transparent, when I was not getting answers and in my opinion getting lied to, lectured and was talked to by three people in the dealership in a very unprofessional manner I did speak very stern (never offensive) ,would not accept answers that made no sense and when I was falsely blamed for the entire issue. The customer service was great while they were getting their money and is totally horrible afterwards. After writing this I wonder if I will ever get my title.

Aaron William Sep 19, 2018

Lleve mi vehículo a mantenimiento y a que le revisaran unos sonidos que tiene en las puntas de los tripoides y el Asesor de Servicio "Fabian Soto" hizo caso omiso a lo que le mencione y solo me dijo que el pasaría el carro a hacer revisión general y que los mecánicos determinaran si lo que yo decía era verdad que el ruido del carro era normal, sin ni siquiera poner una nota para que revisaran el vehículo sino solo que le hicieran mantenimiento de rutina... Pienso que el conductor soy yo y se si el ruido es normal o no ya que un ruido que aparezca después de 5 meses no es normal; y si el ruido de tripoide es normal entonce los ingenieros de toyota no sirven porque un carro no se fabrica con ruidos en las puntas de los tripoides de la ruedas.. Cada vez que le mencione un Ruido al Asesor de Servicio me decía que era normal (ruido de tripoides y ruido de Frenos) diciendo que el tenia uno y sonaba así... no es posible que con 5 meses mi vehículo sacado del concesionario le este sonando y me digan que es normal.... Espero se pueda comunicar conmigo alguien del concesionario y me de una solución I took my vehicle to have already checked the sounds it has on the tips of the tripods and the Service Advisor "Fabian Soto" ignored what I mentioned and only told me that the past was the car to do general review and that the mechanics determined if what I wanted to say was a truth that the noise of the car was normal, without even putting a note to check the vehicle and only to do routine maintenance ... I think the driver is me and I know if the noise is normal or does not have a noise after 5 months is not normal; and if the tripod noise is normal then the Toyota engineers do not because a car can not be manufactured with noise at the tips of the tripods of the wheels ... Every time I mention a noise to the service adviser I was told that it was normal (noise of tripods and noise of brakes) that is not possible with 5 months my vehicle taken from the dealer is ringing and they tell me that it is normal .... I hope you can communicate with me someone from the dealership and I a solution

Alfredo Gutierrez Sep 11, 2018

The experience I had at Autonation Toyota was absolutely amazing. I began on the website browsing for a vehicle and after submitting a request for information, I was contacted via email by Isaac from their internet department. The first thing I LOVED is he asked me what my preference is for contacting me, phone, email, or text. I said email is best, text secondary as I HATE talking on the phone. I scheduled to come see the vehicle the following evening and although Isaac wasnt there, another salesman picked up and did everything he could to assist us. He took us for a test drive and helped put in the initial finance application. The next day we got the expected call from finance and were given a couple options, at which point we decided to go visit the dealer again and test drive our options now that financing was available. I met Isaac at that point and he stayed with us every step of the way. In fact, our process was rather lengthy because we had just moved from WI to FL and our insurance wasnt yet transferred. It was a Saturday and State Farm couldnt get the transfer and addition of the new car done until Monday. I was perfectly content to just sign the paperwork and come back on Monday to finish things, but the entire team worked tirelessly to find a solution for me. Ultimately, it was determined I could receive coverage under my WI insurance and then get it all changed on Monday. I think what really stuck with me was the one on one attention we received. Typically I find the exact opposite in a bigger city in comparison to my hometown, but that was not the case here. These guys blew my hometown dealer out of the water in service. Despite the challenging circumstances of our insurance, I never once detected any kind of frustration from anyone involved in the transaction and I think that speaks volume given it was a Saturday night at that point. Isaac surprised me by offering to take the car to get a full tank of gas for me. While this used to be the standard with dealers, I have found thats not the case anymore so it was a nice surprise. The additional benefits of buying through them are also as well (service for a year and such). At my hometown dealer, I had purchased 3 vehicles from the same dealer and couldnt even get one free oil change on the third vehicle. Here, I get them free for a year! Overall, I couldnt be more satisfied. Everything from start to finish was spectacular and focused on what I was looking for and the team worked tirelessly to get us the vehicle we wanted!

WDWSLR85 Dec 26, 2016

I came the week before for a test ride and had already done some paperwork such as credit application. This time around, I anticipated a long wait when I went to purchase the new vehicle, so I brought a small cooler in my car with snacks and drinks. Turns out they have snacks and drinks available, but I'm glad I came prepared. I anticipated perhaps a 3 hour process, but mine was 6 hours. I actually ended up leaving, getting lunch out in a restaurant, and then returning to finish the process. I didn't enjoy what appeared to be unsupervised children running around playing and yelling. The bathrooms were clean and stocked, which is appreciated. Our salesperson could speak our language but not as well as we did, which made a few situations challenging, as I don't believe he understood what we were asking for. However, he made much effort to get his supervisors and others to assist him, to assist us, so I do give him an A for effort. He actually seemed to care as well; he really wanted to do a good job. By the time I actually got in my vehicle to drive away, I was tired and just wanted to get home and go to bed. I wasn't even in the mood to go driving around in it. I did the walk-around and didn't notice any scratches or anything, but I was wearing sunglasses, I was tired and in a hurry at that point, and there was an awful glare in some areas. So I didn't see that inside the driver door was a scratch at least a foot long and there were some food crumbs (which I had pointed out before the vehicle went to be cleaned) still remaining. Fortunately, I just flicked the crumbs out and it's a done deal. Still not happy with the scratch, but it is subtle. The vehicle, on the other hand, more than exceeds all my expectations. The ride is so smooth, I feel so safe, and I feel like I have all the luxuries. I am very happy that I purchased this vehicle. I feel like the finance department did everything in their power to get me the best deal and I am very happy with the final results.

busynurse8913 Feb 24, 2016

We are generally happy with the experience we had at AutoNation Toyota Scion Winter Park. We purchased a used 2011 Mazda 3 with 55k miles after seeing the vehicle advertised on the Auto Trader for $9000. Our salesman Sami was very easy to work with and upfront and helpful. My wife was somewhat unsure of the purchase decision and the sales manager very generously let us take the car home to have an extended test drive. The final paperwork processing was quick and trouble-free. The dealer did a courtesy pre-delivery detailing and filled the gas tank. We appreciated that. However, there are a two caveats, each of which cost the dealer a "star" in my rating: 1. Although the advertised price in Auto Trader was $9000, and we offered to buy the car at that price, the dealer added a $700 fee to the purchase price, and told us that the fee was non-negotiable. He also told us that the advertised price in Auto Trader is subject to certain disclaimers in the ad that meant they were under no obligation to honor that price in our circumstance (cash buyer). In effect, he told us they were doing us a favor by allowing us to buy the car for $9000 + the $700 fee. This was disappointing, but not surprising. These non-negotiable fees, which protect the dealer's profit but allow them to offer teaser prices, are common in the retail car business. $700 may not seem like much in the grand scheme of things, but it's nearly 10% of the purchase price of the car. 2. The car had very dark aftermarket tint. We asked the salesman if the tint was legal. The salesman told us yes, it was. However, my wife was not comfortable driving the car at night, so we took the car to a window tint shop to have it removed a day or two after we took delivery. The tint shop told us that the tint was most definitely not legal. So, that was a $90 expense we had not budgeted for, and would have negotiated out of the purchase price had we known the tint was not legal. The tint shop also informed us we probably wouldn't have much luck getting our $90 refunded from the dealer, so we did not pursue it any further and chalked it up to experience. Apart from those two points, it was a good experience, and we're happy with the car, so far. I would recommend the dealer to others, but would advise them to treat advertised prices with some suspicion, to read the fine print, and to budget for an additional $700 non-negotiable dealer fee to the agreed-upon sales price of the vehicle. I also would advise them to seek a second opinion if they have questions about any aftermarket tint that might be installed on a vehicle they're interested in.

EdmundsOrlando Jan 27, 2015

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