12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Winter Park

Extremely disappointed with the dealings at this dealership. I recently went online to KBB to sell my vehicle using their instant cash offer. I was quoted an offer from KBB of $19,600. After receiving the email it stated I had an option of two dealerships to take it to. I chose Toyota to drop the car off. I fully expected them to inspect the car to make sure my claims to KBB were accurate. I take very good care of the car and even over stated the miles to KBB. When I got to the dealership they took pictures of the car and inspected it, making sure there were no misrepresented items, i.e. smoke smell, stains, etc. They sent the pictures to their appraisers and I thought that would be the end of it. After about 15 minutes of waiting (which isn’t a problem) I was given an offer of $17,850!!!! I was told that is what they would have bought the car for at auction and that is all they could give me. I explained that if KBB is giving me the cash offer, and the car is as stated then why they would not honor the price. They refused. The manager said he would email the director and get back to me the next day. That is totally unacceptable and that was two days ago and I have still heard nothing. I ended up going to Greenway Dodge in Orlando and getting the stated KBB cash offer, which is what I would be expecting. I do not think I am being unreasonable as if someone is offering you a stated amount, and you have a partnership to take possession of the car, I should get the stated offer amount. It was a total waste of time and the lack of professionalism did not go unnoticed. Even if I am in the market for a new or used vehicle, I will not use this dealership due to this incident, and will tell anyone I come across to avoid it at all cost. They need to either do a better job in honoring prices or stop doing business with KBB. This misleads people and is unacceptable. I would like to state that I have no issue with KBB as I am pleased with the instant cash offer process.

KBB Unsatisfied Customer Sep 17, 2019

KBB Annoyed Customer Sep 17, 2019

The experience I had at Autonation Toyota was absolutely amazing. I began on the website browsing for a vehicle and after submitting a request for information, I was contacted via email by Isaac from their internet department. The first thing I LOVED is he asked me what my preference is for contacting me, phone, email, or text. I said email is best, text secondary as I HATE talking on the phone. I scheduled to come see the vehicle the following evening and although Isaac wasnt there, another salesman picked up and did everything he could to assist us. He took us for a test drive and helped put in the initial finance application. The next day we got the expected call from finance and were given a couple options, at which point we decided to go visit the dealer again and test drive our options now that financing was available. I met Isaac at that point and he stayed with us every step of the way. In fact, our process was rather lengthy because we had just moved from WI to FL and our insurance wasnt yet transferred. It was a Saturday and State Farm couldnt get the transfer and addition of the new car done until Monday. I was perfectly content to just sign the paperwork and come back on Monday to finish things, but the entire team worked tirelessly to find a solution for me. Ultimately, it was determined I could receive coverage under my WI insurance and then get it all changed on Monday. I think what really stuck with me was the one on one attention we received. Typically I find the exact opposite in a bigger city in comparison to my hometown, but that was not the case here. These guys blew my hometown dealer out of the water in service. Despite the challenging circumstances of our insurance, I never once detected any kind of frustration from anyone involved in the transaction and I think that speaks volume given it was a Saturday night at that point. Isaac surprised me by offering to take the car to get a full tank of gas for me. While this used to be the standard with dealers, I have found thats not the case anymore so it was a nice surprise. The additional benefits of buying through them are also as well (service for a year and such). At my hometown dealer, I had purchased 3 vehicles from the same dealer and couldnt even get one free oil change on the third vehicle. Here, I get them free for a year! Overall, I couldnt be more satisfied. Everything from start to finish was spectacular and focused on what I was looking for and the team worked tirelessly to get us the vehicle we wanted!

WDWSLR85 Dec 26, 2016

I came the week before for a test ride and had already done some paperwork such as credit application. This time around, I anticipated a long wait when I went to purchase the new vehicle, so I brought a small cooler in my car with snacks and drinks. Turns out they have snacks and drinks available, but I'm glad I came prepared. I anticipated perhaps a 3 hour process, but mine was 6 hours. I actually ended up leaving, getting lunch out in a restaurant, and then returning to finish the process. I didn't enjoy what appeared to be unsupervised children running around playing and yelling. The bathrooms were clean and stocked, which is appreciated. Our salesperson could speak our language but not as well as we did, which made a few situations challenging, as I don't believe he understood what we were asking for. However, he made much effort to get his supervisors and others to assist him, to assist us, so I do give him an A for effort. He actually seemed to care as well; he really wanted to do a good job. By the time I actually got in my vehicle to drive away, I was tired and just wanted to get home and go to bed. I wasn't even in the mood to go driving around in it. I did the walk-around and didn't notice any scratches or anything, but I was wearing sunglasses, I was tired and in a hurry at that point, and there was an awful glare in some areas. So I didn't see that inside the driver door was a scratch at least a foot long and there were some food crumbs (which I had pointed out before the vehicle went to be cleaned) still remaining. Fortunately, I just flicked the crumbs out and it's a done deal. Still not happy with the scratch, but it is subtle. The vehicle, on the other hand, more than exceeds all my expectations. The ride is so smooth, I feel so safe, and I feel like I have all the luxuries. I am very happy that I purchased this vehicle. I feel like the finance department did everything in their power to get me the best deal and I am very happy with the final results.

busynurse8913 Feb 24, 2016

We are generally happy with the experience we had at AutoNation Toyota Scion Winter Park. We purchased a used 2011 Mazda 3 with 55k miles after seeing the vehicle advertised on the Auto Trader for $9000. Our salesman Sami was very easy to work with and upfront and helpful. My wife was somewhat unsure of the purchase decision and the sales manager very generously let us take the car home to have an extended test drive. The final paperwork processing was quick and trouble-free. The dealer did a courtesy pre-delivery detailing and filled the gas tank. We appreciated that. However, there are a two caveats, each of which cost the dealer a "star" in my rating: 1. Although the advertised price in Auto Trader was $9000, and we offered to buy the car at that price, the dealer added a $700 fee to the purchase price, and told us that the fee was non-negotiable. He also told us that the advertised price in Auto Trader is subject to certain disclaimers in the ad that meant they were under no obligation to honor that price in our circumstance (cash buyer). In effect, he told us they were doing us a favor by allowing us to buy the car for $9000 + the $700 fee. This was disappointing, but not surprising. These non-negotiable fees, which protect the dealer's profit but allow them to offer teaser prices, are common in the retail car business. $700 may not seem like much in the grand scheme of things, but it's nearly 10% of the purchase price of the car. 2. The car had very dark aftermarket tint. We asked the salesman if the tint was legal. The salesman told us yes, it was. However, my wife was not comfortable driving the car at night, so we took the car to a window tint shop to have it removed a day or two after we took delivery. The tint shop told us that the tint was most definitely not legal. So, that was a $90 expense we had not budgeted for, and would have negotiated out of the purchase price had we known the tint was not legal. The tint shop also informed us we probably wouldn't have much luck getting our $90 refunded from the dealer, so we did not pursue it any further and chalked it up to experience. Apart from those two points, it was a good experience, and we're happy with the car, so far. I would recommend the dealer to others, but would advise them to treat advertised prices with some suspicion, to read the fine print, and to budget for an additional $700 non-negotiable dealer fee to the agreed-upon sales price of the vehicle. I also would advise them to seek a second opinion if they have questions about any aftermarket tint that might be installed on a vehicle they're interested in.

EdmundsOrlando Jan 27, 2015

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12,000,000 Cars Sold to Happy Drivers

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Toyota Winter Park

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